InterMezzoHR Ltd

Rapid Onboarding (Digital Onboarding and Induction)

The Rapid Onboarding platform provides a branded and tailored onboarding and induction solution, ensuring that your new starters and internal movers feel engaged, can complete key tasks promptly and are able provide front-line services as quickly as possible. Our pricing model is licence-based with NO UPFRONT COSTS.

Features

• Fully branded, secure and accessible on all devices
• Tailored onboarding & induction experience for different new starter groups
• Digital Offer/Contract management & signature capture (optional)
• Signposted navigation through relevant content (including videos, downloads, online resources).
• New starters, line managers and HR can track progress
• Essential onboarding Checklist items can be marked off as complete
• Compliance training can be undertaken and compliance assessed and recorded
• New starters can complete bespoke webforms to capture personal data
• Upload and download facility for new starter documentation
• Managers can complete activities specific to them and receive notifications

Benefits

• New starters are fully effective faster, delivering critical front-line services
• Processes are streamlined & administration reduced, saving time and money
• Improve employee engagement & reduce attrition risk
• Onboarding & induction activities can be completed anywhere, anytime
• Time spent on face to face induction can be reduced
• Statutory and mandatory compliance training obligations can be met
• Line managers can complete essential induction tasks
• Everything is fully tracked, recorded and reported
• ISO 27001, ISO 9001 and Cyber Essentials accredited
• Managed and administered easily, using our WhiteBoard Administration system

£0.82 to £5.00 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at help@goimhr.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

286465514097751

Contact

Ben Lee
+44(0)845 680 2845
help@goimhr.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Customer support is provided by the UK team from 9 - 5 pm.
• System requirements: None except access to internet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response times are outlined in our SLA:; Critical issue response time is 2 hours.; Major issue SLA response time is 24 hours.; Minor issue SLA response time is 48 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We assign a dedicated Account Manager to each project supported by other members of the intermezzoHR team. We’re easily contactable by phone or email for system queries or training requirements and also offer support via our ticketing system.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will conduct a number of face-to-face sessions whilst project managing the development and implementation of Rapid Onboarding with our clients’ project teams, following either our project approach or moving in line with their new technology implementation requirements. This usually covers requirements gathering, design, build, test, security assessment, user acceptance and training for management/administrators.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: On termination of a contract we can extract users data on request and in line with relevant data protection considerations.
• End-of-contract process: At the end of the contract an organisation must request that user data be extracted. We will then work closely with the organisation so that this can happen seamlessly, on time and in line with relevant data protection considerations.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Rapid Onboarding is developed with a “mobile-first” approach – every element is optimised to work in these environments as effectively as on more traditional desktop PCs. We operate ‘web-app’ technology meaning that there are no downloads required to use the platform on mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: IntermezzoHR allows clients to integrate datafeeds (in and out) with Rapid Onboarding via custom/bespoke APIs based on need.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Rapid Onboarding platform provides a breadth of customisation opportunities managed by our clients and/or by intermezzoHR depending on the nature of the request. We have built bespoke/customised reports (including Audit, User Activity & User Progression), facilitated unique content requirements, developed one-off features/functions and continue to focus our efforts on ensuring that the system provides precisely what our clients need in every implementation.

Scaling

• Independence of resources: IntermezzoHR have invested in architecture which ensures 100% up-time, unlimited storage and more than sufficient bandwidth to deliver our services. Our Operations team monitor response times to ensure our SLAs are met/exceeded, and to ensure the system is performing well within tolerances.

Analytics

• Service usage metrics: Yes
• Metrics types: IntermezzoHR provide metrics on User Progression, User Activity, Audit Reports and Bespoke Reporting on request all via our WhiteBoard Administration System.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Xls/CSV optional on request. FTP.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Xls
• Data import formats:
  • CSV
  • Other
• Other data import formats: Xls

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: IntermezzoHR have 100% guaranteed uptime as communicated via our SLA.
• Approach to resilience: CWCS Ltd, our chosen server infrastructure partner, are certified to ISO27001 standards for information security management. They provide us with high levels of logical and physical security, high availability and disaster recovery services to support continuity of service, as well as a high level of firewall perimeter security and Intrusion Prevention Services. They also provide for physical and virtual server and storage capacity, hardware load balancing options to meet demands for high utilisation and availability & access to skilled engineering staff at any time.
• Outage reporting: Any instances of outages are reported globally via the WhiteBoard Administration System. In the event of an outage users are notified in real-time via automatic email when raising a query.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: IntermezzoHR are able to limit access to the WhiteBoard administration system to registered IP addresses.
• Access restrictions in management interfaces and support channels: IntermezzoHR utilises password protection & SSL/TLS in email support communications. Our fully trained team only provide administrative access to WhiteBoard upon request by an authorised client party (usually a member of the project team) with confirmation of details required by email receipt.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 29/03/2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IntermezzoHR is ISO 27001 & Cyber Essentials accredited. We also have in place and adhere to the following policies: Information Systems Access Policy, Information Governance & Data Protection Policy, Records Management Policy, Secure Development Policy, Security Incident Reporting Policy, Cryptographic Controls Policy, intermezzoHR Working Practices Policy, Personnel Security Policy, Physical Security Policy, Change Management Policy, Conduct & Compliance Policy, Forensic Readiness Policy, Risk Management Policy, Business Continuity Management Policy & Asset Management Policy.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Components are tracked through their lifetime via an asset risk register. Any changes are reported to directors who assess in line with their existing ISO 27001/9001 standards.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: An assessment of the threats which could prevent work locations being utilised has been conducted and where appropriate, cost-justified controls have been put in place to manage those threats should they occur, and to reduce the likelihood of them happening in the first place. Information is gathered from different sources.; ; We carry out periodic vulnerability assessments in line with ISO 27001. Furthermore, an independent penetration test is done on an annual basis.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: IntermezzoHR monitor compromises/incidents via Clients/Users reporting any functionality issues and Pen testing (security). Any issues found we aim to rectify at source. We respond to incidents in line with our SLAs (24 hours), but realistically much faster (e.g. within an hour). Any non-conformances are logged in line with ISO 27001/9001.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Yes, we have pre-defined processes for common events. Users report incidents via email, telephone or our ticketing system. We log non-conformance reports in line with ISO 27001/9001. Any non-conformances which significantly impact clients will be reported as deemed necessary either via email, phone, or via our WhiteBoard Administration System dashboard notifications functionality.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As a provider of digital HR solutions (including for Onboarding & Induction), IMHR helps organisations on their journey to becoming paperless, helping reduce C02 (carbon dioxide) emissions.
• Covid-19 recovery:

  Covid-19 recovery

  IMHR have and are continuing to support clients in implementing new ways of remote/hybrid working (including for Onboarding & Induction), via the provision of digital rather than solely face to face training and performance and process support.; ; Our portals are also used by certain clients to support the delivery of health and well-being programmes.
• Tackling economic inequality:

  Tackling economic inequality

  As a provider of digital HR solutions, IMHR offers a secure platform for the delivery of streamlined HR processes (including those for Onboarding & Induction), helping to modernise delivery and increase productivity.

Pricing

• Price: £0.82 to £5.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: IntermezzoHR can work with potential clients to create demonstration accounts allowing them to see the possibilities the platform offers. These can be made available to other team members to review and comment on if required.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at help@goimhr.com. Tell them what format you need. It will help if you say what assistive technology you use.