LAWVU LIMITED

LawVu

LawVu offers the most comprehensive, user-friendly matter management for in-house legal counsel. Including:
Intake&triage
Collaboration within matters
Matter grids - filter & save views

Legal teams will also improve turnaround time and reduce risk with Contracts - LawVu's contract lifecycle management&automation module. Including:
Self-service contract creation
Contract approval workflows

Features

• matter management
• case management
• Contract management
• legal document management

Benefits

• manage all the matters the legal team are working on
• manage all the cases the legal team are working on
• manage all the contracts
• manage all the legal documents

£100 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brid.heffernan@lawvu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

286598878170901

Contact

Brid Heffernan
+61451077230
brid.heffernan@lawvu.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Less than 2 minutes, a SLA can be provided
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: None
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Support is provided 24/7 via in-app chat, telephone, and email. ; ; In-app support is our preferred approach as it allows us to assist the user directly, exchange screenshots and targeted training material where appropriate.; ; Issues identified as bugs are prioritised in line with our patching standards (available in the LawVu Standards Suite in our Security Pack which is also attached) and raised in our internal change management software immediately for tracking.; ; Support is provided from various locations, currently Ireland, Netherlands, Philippines, Australia, New Zealand and USA. ; ; For full support SLA details, see the service level agreement attached. The table below refers to our problem response times.; ; Category Level Criteria Problem Response Time; 1 Unplanned interruption rendering the Services un-Available; no work-around 5 Minutes; 2 Unplanned interruption rendering the Services un-Available; work-around available 15 Minutes; 3 Services are un-Available for a single User or small percentage of Users affected 4 Hours; 4 Intermittent problem 8 Business Hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The implementation consists of four key stages: initiation, configuration, training and go live. Each stage consists of scheduled and recurring check-in meetings with your implementation services manager he will guide you through the launching, set up, training and user onboarding. Throughout a range of getting started materials and resources are available, including a user academy, a free to use online help centre, 24/7 live chat support, training slides and videos, online training over zoom or similar, and feature user documentation. ; ; Depending on the users and or user groups and their specific needs and use cases, tailored training can also be delivered online.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A range of search and export features are available directly in the application itself, allowing customers to extract lists of data in table format as well as packages of data, ensuring bundled objects like documents, conversations, meta data and files are exported in context of the way they were used in the system.; ; A separate export service is also available to extract data in other formats like SQL databases
• End-of-contract process: Guidance and support on exporting data, including as database tables if required, is available at no additional cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Limited functionality
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Connect your tech to streamline workflows&amplify the value of your legal workspace.; ; The LawVu API is a secure, flexible, web-based API you can use to ; exchange data and files between systems in order to: ; • Facilitate intake: Use information from your ERP,HR,CRM, ; ticketing systems, and other enterprise apps to automatically ; create matters and contracts in LawVu, ensuring everything ; that the legal team needs to work on is in their system of record ; without duplicate data entry. ; • Keep your systems in sync: If you have another source of truth, ; like an invoicing or financial system, you can use the LawVu API ; to keep specific fields up to date and ensure LawVu has the most ; accurate information for record keeping, visibility and reporting. ; You can also populate other systems with information that ; originates in LawVu, so the people who work in those systems have ; visibility and access to the information in the systems where they ; work. All without extra effort. ; • Connect your legal tech: if you’ve invested in legal tech point ; solutions or specialized systems, use the API to to capture ; information in LawVu or send information from LawVu to those ; applications to enhance your end to end workflows.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: LawVu's matters and contracts and teams are completely configurable

Scaling

• Independence of resources: Our system load is monitored and our resources automatically scaled to ensure performance is maintained and our 99.95% SLA is upheld

Analytics

• Service usage metrics: Yes
• Metrics types: Usage reporting is generated through a combination of product analytics and custom reporting, which can be built and provided as pat of our Insights package. From this, we can share user and usage data such as login and feature frequency, depth and breadth, by users and or groups or users, as well as by modules or features within LawVu. Customers can connect to this via API, or through real-time dashboards either built by themselves (with data extracted by LawVu Connect) or within the Insights package. These are built for a fee, whereas general usage reports can be provided for free
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: LawVu will work with new clients to advise on how to export your existing data from your current system. Most systems inhabit a database structure that enables you to export your data into a CSV (comma-separated values) or an Excel spreadsheet file. Both files provide a table structure with columns and fields. The goal is to create a clean Excel spreadsheet or set of sheets, that contain all the relevant information for matters or contracts including all your relevant LawVu fields. A full data import playbook is available detailing the service, and you'll be designated a dedicated LawVu manager.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Xlsx
  • .zip package containing files, documents, html cover sheets etc.
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: LawVu will use commercially reasonable efforts to make sure that all LawVu Services are available with a Monthly Uptime Percentage of at least 99.95%. ; ; A Monthly Uptime Percentage of 99.95% means that we guarantee you will experience no more than 21.56 min/month of Unavailability on average during a full calendar year.
• Approach to resilience: The service is a cloud-native application that is supported by multiple levels of redundancy and scalability. The service and data are geographically redundant within the European Economic Region to ensure that there are no physical single points of failure.
• Outage reporting: The system status is displayed on a public dashboard.; ; https://lawvu.com/lawvu-system-status/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is managed by the customer through local user provisioning or federated access using the customers Single-Sign-On Identity Provider.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 14/06/2019
• What the ISO/IEC 27001 doesn’t cover: All aspects of the LawVu SaaS service including plugins are in scope for this certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1 Type 2
  • SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All mandatory clauses of ISO 27001:2013.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: LawVu has developed a Change and Configuration Management standard that is independently audited to the ISO 27001 Standard and is included in the SOC 1 and SOC 2 scope.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: LawVu has developed a Vulnerability Management standard that is independently audited to the ISO 27001 Standard and is included in the SOC 1 and SOC 2 scope.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: LawVu has developed a control monitoring standard that is independently audited to the ISO 27001 Standard and is included in the SOC 1 and SOC 2 scope.
• Incident management type: Supplier-defined controls
• Incident management approach: LawVu has developed an Incident Management standard that is independently audited to the ISO 27001 Standard and is included in the SOC 1 and SOC 2 scope.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  LawVu has provided a SaaS platform at no cost to the COVID Alliance in the USA.; ; LawVu provided a SaaS platform at a significantly reduced rate to Covid Quarantine Victoria in Australia.
• Wellbeing:

  Wellbeing

  LawVu offers all staff $300 per quarter to spend on wellbeing services or charities.

Pricing

• Price: £100 a licence
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brid.heffernan@lawvu.com. Tell them what format you need. It will help if you say what assistive technology you use.