Syntech Systems Ltd

GPS/GNSS personal & vehicle location services

Halo360 is a professional grade GNSS personal or vehicle tracking solution. Open interfaces support simple integration with many types of tracking devices. Scalable & secure from a handful to 1000's of users Halo360 provides realtime event notifications and detailed historical reporting through web browsers and Android, IOS & Windows apps.

Features

• Real time reporting of user's location
• Extensive GIS mapping & visualisation capabilities
• Inteligent Alarm & Event triggering - e.g proximity alerts
• Professional grade solution; secure and scaleable to 1000's users
• Bespoke development of new features

Benefits

• highly configurable
• Interfaces with 100's of legacy and new tracker units
• Push services for OTA updates
• Comprehensive & configurable alarm & event reporting
• Two-way communication via visual, tactile and voice/data services
• Live status updates
• Easy to configure manage & support
• Secure & Scaleable

£20 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@syntechsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

286767235307511

Contact

S.Orbell
01483 443800
info@syntechsystems.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Cloud -hosting services such as processing and data can be supplied as part of the Halo360 solution.; Syntech also provides software development services for bespoke features and reporting that may be requested.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Generally there are no constraints but support depends on the type of subscription taken.
• System requirements: Hyper-V or VM ware

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Usually within 4 Hrs Mon-Fri Business Hours.; Out of hours service (up to 21:00 & at weekends) available at additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided as part of the subscription on a best endeavours basis or against a SLA agreed with the customer. Support issues will initally be dealt with by Syntech directly including general usage, and software. Where issues cannot be resolved by Syntech we will liase directly on the client's behalf with any 3rd party suppliers such as through Microsoft partnership.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A range of video tutorials and supporting user documentation is provided accessed through standard web browsers.; On-site training is also available.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be exported to csv file formats or via an export of the database tables.
• End-of-contract process: There are no specific services provided at the end of the contract other than support with licences/software/service removal and recovery of data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Halo360 app provides local visualisation and control via a mapping screen to show location, routes, events and other logged data recorded by the tracker. The mobile app is not as extensive in features and capability as the web based service being designed for ease of use on a mobile device.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Halo360 supports an HTML server API for control of common tasks and functions. The solution also interfaces with a range of commercial personal and vehicular (ODB) tracker units interface.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can request a range of bespoke features such as reporting, alarm triggering events (logic) or additional feature enhancements.

Scaling

• Independence of resources: It is not possible to guarantee any SLA however the cloud storage is based on an Azure platform and the processing demands are low.

Analytics

• Service usage metrics: Yes
• Metrics types: Hosted solution reporting including processing, storage, database performance and availability.; Reports about operator usage and activity.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export their data via the user interface supplied with the product.
• Data export formats:
  • CSV
  • Other
• Other data export formats: ODBC or other standard SQL export process
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability depends on build of hosted solution. Generally a target of >99.9% is offered. SLA's with service credits would be dependent on each specific contract.
• Approach to resilience: Based on standard Azure data centre architecture and resilience e.g multiple disks, processing spread across one or more data centres, power resilience etc.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Users can be granted administrator rights or user only rights via the licencing and Command software dashboard interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Security Essentials
• Information security policies and processes: In-house developed security policies in place based on ISO 27001 Cyber Essentials compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Each new release is tested on a separate test server prior to production release. Each tracking object within the solution is allocated a unique ID code which can be tracked from the administrator dashboard. A historic list of changes is also provided.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The hosted server alerts of potential security threats such as DoS or outage via the administrator control panel dashboard supplemented by email alerts. ; Regular Windows and Android Security patches are maintained via standard OS automatic updates. ; The turnaround is dependent on the nature and severity of the reported threat but in general severe issues are dealt with within 4 hrs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is achieved through incident alerting from automatic alerting via the administrator dashboard, user identified alerts or pro-active testing and use resulting from standard server maintenance & optimisation activities .
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents that cannot be dealt with by Syntech are immediately fed back to any 3rd party suppliers for further root cause analysis. Incident reports are also available to users via our in-house CRM and incident management system.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  All cloud computing resources are scaled and continuously monitored and optimised to provide the most efficient solution to meet the client's requirement . ; Syntech follows a policy to reduce waste and minimise power usage wherever possible e.g use of solar EV at our offices.

Pricing

• Price: £20 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: App download or loan of tracker unit plus set-up of temporary access & software licences to view/process collected results.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@syntechsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.