Microsoft Dynamics 365 License Management Services
As a Microsoft Partner, Warp provide license management services for Microsoft Dynamics 365, Microsoft Dynamics 365 Consultancy and Microsoft Dynamics 365 licensing. As the market-leading cloud software offering from Microsoft, Dynamics 365 unifies CRM and ERP business capabilities including Finance and Operations, Field Service, Marketing, Customer Service and Sales.
Features
- Dynamics 365 Customer Service licensing, consultancy, implementation and support
- Dynamics 365 Field Service licensing, consultancy, implementation and support
- Dynamics 365 Marketing licensing, consultancy, implementation and support
- Dynamics 365 Project Service Automation licensing, consultancy, implementation and support
- Dynamics 365 Sales licensing, consultancy, implementation and support
- Dynamics 365 Business Central and Finance & Operations Licensing
- Warp are ISO 9001, ISO 14001, and ISO 27001 accredited
Benefits
- Monthly Dynamics licensing subscription provides flexibility over usage and cost
- Microsoft Dynamics 365 experts for sales, customer engagement, marketing automation
- Microsoft Dynamics 365 licensing, consultancy and technical support excellence
- Microsoft Dynamics 365 experts for field service, finance and operations
- Dynamics CRM provides rich and insightful customer data
Pricing
£6 a licence a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
2 8 6 8 7 7 3 6 9 4 7 6 1 6 2
Contact
WARP Technologies Ltd.
Alex Cook
Telephone: 020 8078 0201
Email: alex.cook@warp.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- No.
- System requirements
-
- Edge, Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari
- Office Integration requires Office 365, 2016, 2013 or 2010
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Target response times vary according to incident severity: Critical - 1 working hour, Severe - 3 working hours, Disruptive - 4 working hours, Minor - 1 working day. Technical Advice has a response SLA of 5 working days.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- We have a robust ITIL-aligned Service Desk, providing 1st, 2nd and 3rd line support to public and private sector organisations with a documented incident management process as part of our ISO 9001 obligations. We offer a single support model as standard, utilizing our cloud support engineers, with extensible options available (such as phone support over a weekend by request, which will be priced accordingly). Our proactive staff are trained to understand the impact of an issue, seeking to resolve it in the short-term whilst providing a long-term fix in parallel where practical. A clear escalation process is in place for any matter related to a ticket or contractual escalation, and a designated Account Manager will hold a monthly review either remotely or on-site. KPIs are in place to monitor performance against SLAs as well as other key success factors for the support function. It is our policy to ensure our staff have appropriate security clearance.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide a combination of online training and user documentation. We can tailor onboarding services in line with client requirements where appropriate.
- Service documentation
- Yes
- Documentation formats
-
- ODF
- End-of-contract data extraction
- Exit terms and offboarding processes are agreed upon contract signing. We can provide further detail if necessary.
- End-of-contract process
- We agree this upon contract signing and determine a range of scenarios. Some of these may incur additional cost, dependent on the size and complexity of the offboarding task.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The mobile experience is similar to the desktop based service, whilst providing a responsive experience on mobile.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Microsoft Unified Interface
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
-
Microsoft 365 apps seamlessly integrate with assistive technologies and accessibility settings on most devices. Additionally, some applications offer built-in Ease of Access settings and Learning Tools to enhance reading and writing experiences for people of all abilities.
Microsoft 365 apps are designed with the requirements of EN 301 549 and WCAG 2.1 AA.
Accessibility Checkers, Accessible Templates, Autogenerated Alt-Text for images and Captions for audio are available in the Microsoft 365 apps to make it easier for everyone to make their emails, documents, presentations, and meetings more inclusive. - API
- Yes
- What users can and can't do using the API
- Many operations are available through the API to manage license allocation, however the purchase of additional licenses cannot be completed by an API.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- Isolation of customer estate is built into the fabric of the hosting platform to ensure that customers are never affected by load and activities outside of their resource pool. Monitoring is in place across a range of metrics to ensure the platform reacts appropriately to a change in demand. More details available if required.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Specific metrics can be agreed on a per customer basis. Common metrics include total licenses, unallocated licenses and user counts.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users are able to extra data via web-controlled panels and provided APIs.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.9% at a minimum for all services.
- Approach to resilience
- This is available on request.
- Outage reporting
- This can be reported via a public dashboard, alerts via Microsoft Outlook, and configurable cloud alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- We utilise roles-based access control.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ISO Quality Services Limited
- ISO/IEC 27001 accreditation date
- 31/05/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We have a robust Information Security Policy as part of our ISO 27001 obligations. This is available on request.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We have robust policies and procedures as part of our ISO 9001 obligations. These documents are available on request.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Following our ISO 9001 frameworks, potential vulnerabilities and improvements around our policies and procedures are reviewed frequently.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Aligning with ISO 9001 and ISO 27001, potential vulnerabilities and improvements around our policies and procedures are reviewed frequently. We utilise A.I-backed environmental monitoring provided by our hosting platform to provide early warnings and monitoring for potential security issues.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have pre-defined processes for each ITIL incident type. These are followed by the team to conclusion and tracked through an incident management system, with appropriate escalation to expert teams. Users report incidents by phone or email and receive confirmation with a unique ticket number. Monthly reports are provided to the service owner or service delivery manager. We also offer dedicated monthly service delivery management calls.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Warp’s ISO 14001 certification demonstrates our dedication to eco-friendly practices, and our Silver medal from EcoVadis places us in the top 25% of evaluated companies for environment, labour & human rights, ethics, and sustainable procurement. In 2021, we transitioned to a remote workforce, eliminating our dedicated office space and daily commutes. Our electric vehicle (EV) salary sacrifice scheme encourages transition to electric cars for both work and personal travel purposes, and we promote the use of public transport for client meetings.
Our commitment to reducing carbon emissions is supported by our suppliers, notably Microsoft. We have implemented their energy-saving Windows 11 updates for all employees, and we monitor the carbon consumption of our cloud estate using Microsoft's Sustainability Calculator to aid decarbonisation efforts internally and with our clients. We have developed internal tools to allow non-critical infrastructure to be shut down when it is not required.Equal opportunity
We follow policies protecting our diverse workforce, including menopause, maternity/paternity, adoption, and dependent care, ensuring employee well-being.
Warp are a Disability Confident Employer and are committed to inclusive hiring practices. We actively recruit from all areas of the U.K., ensuring a diverse talent pool. Our organization operates based on strong core values that are ingrained in our ways of working. We have a published Equality & Diversity policy that guides our commitment to creating an inclusive workplace.
Additionally, we have signed the Armed Forces Covenant, reflecting our support for those who serve and their families.Wellbeing
We prioritize the wellbeing and satisfaction of our employees. We recognize the importance of creating a supportive and inclusive work environment that enables our team members to thrive both personally and professionally. To achieve this, we offer a range of employee-centric benefits and policies.
Our employees’ health and wellbeing are especially important to us. Warp offers all permanent employees a private healthcare scheme which covers medical treatment expenses such as medical investigation and assessments, dental care, optical care, and osteopathic treatments. We provide access to reduced-fee gym memberships to encourage our employees to stay active. Warp have established policies to support our employees through various life events and changes, including maternity, paternity, adoption, parental leave, pregnancy loss, menopause, and long-term sickness. Should an individual wish to, they can have open discussions with colleagues and line managers regarding these life changes, so they feel part of an inclusive work culture. We actively solicit and measure employee happiness on a weekly basis and use this data to affect policy and workflow changes that support our team’s job satisfaction.
Warp is a keen supporter of voluntary and charitable work, allowing employees an additional 5 days of leave per annum if they wish to volunteer in the community. By investing in the health and wellbeing of employees, this can lead to a reduction in employee ill-health and absenteeism and increase employee happiness, engagement, and productivity. Some of our staff have used this for environmental-based volunteering, such as beach cleaning, and others sit on boards for charities with various social initiatives.
Pricing
- Price
- £6 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Fixed number of licenses for up to 30 days