Bright Cyber (Voodoo technology LTD)

iboss Zero Trust Edge

iboss Zero Trust Edge utilises a containerised cloud architecture allowing customers to migrate from legacy appliances, whilst maintaining 100% dedicated IP address space in the cloud. This allows for PDNS intergration, and admin created GDPR Zones with dedicated UK datacentres. Packages include Core Filtering, Malware detection and Data Loss Prevention

Features

• Complete web & internet content filtering
• Cloud application and social media controls
• SSL traffic management
• Zero Trust Access via Trust scoring
• EOL Browser and OS protection
• Advanced, real-time reporting
• Centralized management and administration in the cloud
• Flexible cloud security connectors for Internet security regardless of location
• Dedicated IP address space for Protective DNS Integration
• Compliant with industry regulations

Benefits

• Secure Internet and resource access by users regardless of location
• Eliminates data backhaul
• Eliminates the need to purchase and maintain appliances
• Allows cloud capacity to extend across multi-cloud datacentres
• GDPR achieved through configurable admin zones
• CIPA compliant, HIPAA certified, meet financial regulations for web messaging
• Infinite SSL Inspection and Decryption in the cloud
• CASB application controls with scanning, Safe Search Enforcement and DPI.
• Comprehensive reporting regardless of location, log event search, SIEM Intergration.
• Protection for Windows, Mac, iOS, Android, Chromebook, and Linux devices.

£9,500 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at murray.pearce@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

287112641148021

Contact

Murray Pearce
07788 560 801
murray.pearce@bright-cyber.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Standard Support Package: S1 - 2hrs; S2 - 4 hrs; S3/S4 - 24 hrs.; Mission Critical Support Package: S1 - 15 mins; S2 - 1hr; S3/4 - 4hrs."
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through the iboss.com website support resources section
• Web chat accessibility testing: Iboss leverages third party chat software with integrated support for assistive technology users
• Onsite support: Yes, at extra cost
• Support levels: Standard Support Package; Mission Critical Support Package
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Iboss offers both professional services as well as an aligned SE with each customer for implementation taking the client through the rollout of iboss to the organization as well as providing assistance and guidance during migration work and other hurdles as they appear.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be downloaded from the iboss platform
• End-of-contract process: At the end of the contract, data is deleted within the iboss cloud within 24 hours

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Other than different applications that are used for each OS the features are the same regardless of the device
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is the iboss cloud management portal. This portal provides customers a ‘Single Pane of Glass’ for policy orchestration and reporting and allows administrators to control the service on a national or global scale.
• Accessibility standards: None or don’t know
• Description of accessibility: Access to the iboss interface is web based and is browser independent
• Accessibility testing: Users work and provide feedback on our product through a responsive interface
• API: Yes
• What users can and can't do using the API: Users are able to manage any control offered by the iboss GUI via our API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customization is available for branding of reports and block/ alert pages. As well as customized reporting and alerts with content specified by the report creator.

Scaling

• Independence of resources: The advantage of the iboss cloud platform is the use of horizontal scaling vs. "larger" gateways. By using horizontal scaling, additional work units (containerized gateways) are added as capacity demands increase. This allows for infinite scale as bandwidth continues into the Terabit era. For each additional containerized gateway that is added automatically to a customer's containerized gateway collection, additional work unit capacity is added for both bandwidth and cloud requests. This increase in capacity is tightly measured as the capacity of each containerized gateway is known. The Containerized Cloud Gateway architecture provides a multi-tenant platform without a shared data plan

Analytics

• Service usage metrics: Yes
• Metrics types: Usage is published within the product dashboards which includes bandwidth processed, web access, source and distination IP amongst other
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Iboss

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: All data at rest and in motion are encrypted. Security and compliance meet FIPS and Common Criteria specifications. Encryption at rest is secured via AES-256.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data via reporting export, Syslog, CSV, PDF, HTML Etc. Policy items can be exported as Json or CSV
• Data export formats:
  • CSV
  • Other
• Other data export formats: Iboss supports various formats including HTML, CSV, JSON and FTP
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: All data in motion are encrypted. Security and compliance meet FIPS and Common Criteria specifications. Encryption at rest is secured via AES-256. TLS 1.2 is used to encrypt data in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We follow ISO 27001 and 9001 guidelines. Customer's data is level 'Confidential' which is the top confidentiality level. iboss also has classifications for levels of data to ensure correct protection: internal data, confidential data, and restricted use data.

Availability and resilience

• Guaranteed availability: Iboss will use commercially reasonable efforts to ensure that the Service will have an Availability of 99.99999% as measured over each calendar month during the Term. In the event of a Service Level Failure, the customer will be eligible to receive the applicable Service Credit according to the terms set forth in this SLA.
• Approach to resilience: The iboss cloud infrastructure is built with High Availability in mind and is native to the Node-based architecture. From the ability to have work units automatically expand horizontally to load balancing, the platform is designed for full redundancy and high availability. User deployments are set up to dynamically redirect traffic to the cloud in the closest resource while providing the highest level of performance and availability. If any gateway is out of service, traffic is automatically routed to the other available gateways. iboss also partners with top-tier Data Centers that meet SSAE 16 SOC1 and SOC 2 compliance and our Security Analysts monitor the network 24/7 leveraging real-time monitoring tools.
• Outage reporting: If the client is impacted due to an outage, iboss will push the notification through an email distribution list and the change will be posted on iboss's website. Notifications of any significant outages will occur via email and phone confirmation. Maintenance of the platform is also fully controlled by the customer and can be scheduled or manually instigated to suit the customer maintenance windows.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Authentication can be via SAML or seamless transparent Single Sign-On with iboss agents.
• Access restrictions in management interfaces and support channels: The iboss platform provides complete customizable role-based access where administrators can restrict access to any area of the web security controls including allow/block list, all policies, configuration and controls.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Authentication can be performed using SAML, Kerberos/NTLM, LDAP or the iboss cloud connectors for SSO. This includes authentication for end users as well as administrative functions. The iboss cloud admin portal can be tied to Okta, Ping or any SAML compliant Identity Provider. MFA is also supported for admin login using Microsoft of Google Authenticator.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISF-ISR
• ISO/IEC 27001 accreditation date: 26/10/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: May 21
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001
  • ISO 9001
  • SOC 2
  • FIPS 140-2 & Common Criteria

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2/SSAE 16
• Information security policies and processes: ISO 27001 & SOC 2; ; Strategic alignment is constantly communicated and reviewed by senior management. All business functions are controlled through defined objectives, policies, delegation of authorities, and monitoring.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: 1. request change; 2. categorize and prioritize change; 3. analyze and justify the change; 4. approve and schedule change; 5. plan and complete implementation of change; 6. post-implementation review
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Iboss follows a Vulnerability Management Standard. The primary vulnerability tool used is QualysGuard which scans network infrastructure on a regularly scheduled basis and generates reports for vulnerabilities across all assets. The Network Operations Team regularly reviews the results and remediates/mitigates the risks accordingly
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The Network Operations Center has a 24x7 team of engineers who are constantly monitoring the cloud performance across the globe. A continuous automated assessment is performed to proactively ensure the integrity of the service. If during this automated process an alert is thrown the Network Operations Team is immediately notified. The Network Operations team will then take the appropriate steps to assess and as needed mitigate the alert.; The team also performs regular vulnerability and penetration tests to prevent unauthorized access attempts and any potential malicious activity.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Detection and Analysis, Containment, Eradication, and Recovery, Post-Incident Activity

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  iboss information available on request.; ; - Bright Cyber's corporate infrastructure is cloud-first with a range of leading cloud services from the likes of Microsoft, AWS, and other tier-one providers with mature data centres that include environmental and sustainability. ; ; Furthermore, we reduce our carbon footprint through the following policies:; ; - Disposing of IT and assets using WEEE compliant and ISO 14001:2105 certified providers. ; - Meetings related to the service delivery are conducted remotely wherever possible ; - Business travel is conducted by public transport wherever possible ; - Service documentation is electronic to reduce printing waste
• Covid-19 recovery:

  Covid-19 recovery

  iboss information is available on request.; ; Bright Cyber is concerned with the well-being of our employees, clients, and suppliers. During the delivery of this service, Bright Cyber will accommodate appropriate and reasonable changes and take steps to support customers that are impacted by COVID-19, on a case-by-case and specific needs basis e.g. rescheduling consulting days without financial penalties. ; ; The iboss service we are offering is resilient to continue operating during the COVID-19 pandemic, with no single point of failure from an employee or systems perspective, and with remote systems for meeting delivery obligations.
• Tackling economic inequality:

  Tackling economic inequality

  iboss information is available on request. ; ; Bright Cyber expect to create 11 new employment opportunities this year, and our policy is to hire for development potential rather than existing experience or certifications, and this opens the door to prospective employees from a wide range of backgrounds including those from disadvantaged and minority groups that might otherwise not be considered. ; ; Bright Cyber offers employees personal mentoring and training appropriate to their position, drawing on internal skills and leveraging a vast array of training programs that are available through our supplier network e.g. learning academy with certification credits.; ; We also have a community initiative to support Security Leaders. This is a program called Positive Intelligence for Security Leaders, coached by an experienced executive coach with material that is contextualized to enable board skills, stakeholder relationships, personal and team performance, well-being, and positive culture with relevance for security leadership. Details of this program are available on our website or on request.
• Equal opportunity:

  Equal opportunity

  iboss information available on request. ; ; Bright Cyber is committed to fairness in every aspect of how we conduct our business and the opportunities that we present to our employees, clients, and suppliers. ; ; This includes ensuring that all employees, and potential employees, are treated equally in regard to recruitment, pay, development, and career progression opportunities and that we treat people based on merit regardless of disability, gender, race, or similar factors. ; ; Please also see our modern anti-slavery policy.
• Wellbeing:

  Wellbeing

  iboss information available on request.; ; Bright Cyber places high value on employee well-being because we recognize that well-being is a fundamental pillar in building a high-performing, resilient and sustainable team and positive company culture and these are strategic imperatives for our success.; ; To enable employee well-being and development, we offer all employees an opportunity to participate in a program called Positive Intelligence www.positive-intelligence.com which is a world-leading coaching program for enabling well-being, relationships, and performance.; ; Furthermore, we enhance our customer well-being by offering Positive Intelligence to selected customers as a free program.; ; We do this because we have observed that the resilience of people is an often-overlooked factor in cyber resilience, which is our business focus, and that security leaders and teams experience high levels of stress and burnout.; ; Our program is called Positive Intelligence for Security Leaders, it is coached by an experienced executive coach with material that has been contextualized to enable board and stakeholder relationships, personal and team performance, well-being, and positive culture with relevance for security leadership. ; ; Details of this program are available on our website or on request.

Pricing

• Price: £9,500 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Limited time proof of value based on an identified scope of requirements.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at murray.pearce@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.