ZENSAI UKI LTD

Learn365

Learn365, part of The Human Success Platform is a learning management system integrating with Microsoft365. Accessible through SharePoint, Microsoft Teams and mobile apps, Learn365 provides a personal experience for learners to access mandatory and optional training in their learning pathways and provides automation, tracking and reporting for managers and admins.

Features

• Simple course creation using common Office 365 apps
• Excel and Power Bi based real time reporting
• Single sign on with Microsoft365 (Microsoft Entra ID)
• Manage regulatory compliance with time-bound competencies and certification
• User access through Teams, SharePoint and mobile
• Supports multiple types of content (SCORM/AICC etc.)
• Design Learn365with your business practices using Power Apps
• Use Power Automate to integrate business operations
• Supports multiple languages to provide a truly global LMS
• Manage external user access to corporate training easily

Benefits

• An integrated LMS user experience utilising the familiarity of O365
• Blend online learning, classroom and live webinar training
• Personalised user dashboards for a seamless Learner experience
• Organise courses into user-centric training plans
• Advanced analytics and PowerBI dashboards to track activity
• Flexibility to incorporate employee on-boarding
• Incorporate CPD, certification and competency tracking
• Use PowerApps to integrate with Dynamics HR
• Modern API enables connection with HRIS,ERP and CRM solutions
• Gamification and leader boards to support user engagement

£3.76 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tdc@zensai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

287383565389345

Contact

Travis Damgaard Campbell
01978 548931
tdc@zensai.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Office 365 SharePoint, Outlook and Teams
• Cloud deployment model: Private cloud
• Service constraints: Only available for organisations with a live Office 365 tenant.
• System requirements:
  • Office 365 licence with access to SharePoint
  • Microsoft Entra (Azure Active Directory)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Up to 6 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users are able to talk directly with a support representative inside the application. A summary of the conversation is sent via email following the conversation.; ; Conversations are persisted between pages or when a user navigates away and returns.
• Web chat accessibility testing: No testing has been performed with assistive technology users for the in app chat, however our full support service is available via phone or email within the same time-frames and SLAs as our online support.
• Onsite support: Yes, at extra cost
• Support levels: We provide a Support Service, which includes: email, phone and remote access support from our UK based team, Mon-Fri, 9-5pm.; ; Technical support is provided by our trained technical support team, backed by the vendor teams as needed.; ; Installation and configuration services are carried out by our certified Technical Consultants, who hand over to the support team following planning, install and configuration to suit your organisations needs.; ; Where subsequent on site support is needed this would be quoted as needed on a day rate basis.; ; Your customer account manager will work closely with Support to help and advise following initial technical installation and set up.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We can work with your team remotely or on site (though typically we do most of the work remotely). We work with the relevant people in your teams to plan, design and install and configure the LMS structure. We'll do some hands on training as part of this service, to show how to build courses and use the functionality. Then we hand over to you- with our team on hand remotely to help and advise as you start building out your learning platform. Everything is done within a familiar SharePoint or Teams interface, using common Office 365 applications to create content. User documentation and an online knowledgebase are also available to support you.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Word
  • PowerPoint
  • Web based information videos
  • Online Videos
  • Stream Videos
• End-of-contract data extraction: The content your organisation creates is all owned by you, and can be simply saved or extracted elsewhere. Learn365 is built on top of the clients SharePoint and so all data is stored within SharePoint and can be extracted in the same way in which SharePoint extractions would occur. As a Microsoft partner we can provide export services and SharePoint migrations.
• End-of-contract process: Just advise us 45 days before contract end, and we'll close everything off contract wise. We will work with you to determine which information and records you might need to extract for future use.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application has been designed to provide the same experience across mobile and desktop.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Built natively inside Office 365, your LMS is already fully integrated with most of your IT landscape.; ; Additionally, our modern API allows you to connect your LMS data seamlessly with your HRIS solution, your ERP system, your CRM data, and much more.; •Well documented and extensive API; •Use Logic Apps & Power Automate (Flow) to integrate your LMS data with other applications; •Extract your data using Odata; •Fully integrated with AD (Azure Active Directory)
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The corporate and user dashboards can be customised within SharePoint and Teams.; ; Corporate branding, ensure the interface looks and feels like your own; ; Personalised user dashboards- ensure users see their assigned training, and build their own learning paths.; ; Management dashboards- assign management roles so that team leads can view their team progress.; ; Use Power Apps and Power Automate to customise the platform to deliver on training, on-boarding any many other business processes

Scaling

• Independence of resources: Learn365 utilises the Microsoft Azure platform for our primary compute platform. This allows the service to dynamically scale based on load, adding additional nodes to the platform when required. In addition, Learn365 utilises dynamic load balancing at the database level to ensure a consistent and low latency service.; ; In addition to this, we proactively scale our compute and data services based on historical load and demand patterns.; ; Any learning content is stored on the clients tenant database.

Analytics

• Service usage metrics: Yes
• Metrics types: The service enables the organisation to monitor and manage usage and engagement by both content and by user.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The course content and certificates can be easily saved or exported to another file location.
• Data export formats: Other
• Other data export formats:
  • PDF
  • PowerPoint
  • Word
• Data import formats: Other
• Other data import formats:
  • PDF
  • PowerPoint
  • Word

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Vendor provides the following commitment:; ; Learn365 will provide Customer access to the SaaS production application on a twenty-four hour, seven days a week (24x7) basis at a rate of 99.7% (“SaaS Services Uptime Metric”).; ; The SaaS Services Uptime Metric commences on the start of the Zensai License. “The Go Live Date” is the date at which the customer has activated the license(s).; ; On a quarterly basis, the SaaS Services Uptime Metric will be measured using the measurable hours in the quarter (total time minus planned downtime, including maintenance, upgrades, etc.) as the denominator.; ; The numerator is the denominator value minus the time of any outages in the quarter (duration of all outages combined) to give the percentage of available uptime (2,193 actual hours available / 2,200 possible available hours = 99.7 availability).; ; An “outage” is defined as two consecutive monitor failures within a five-minute period, lasting until the condition has cleared
• Approach to resilience: The datacentre is geo-resilient across two or more European Azure datacentres.
• Outage reporting: Via the customer forums and support site.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access controls are in place to determine appropriate access according to role.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 22/7/2021
• What the ISO/IEC 27001 doesn’t cover: All parts of the service provided by Learn365 are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 20/03/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Our listing on the CSA STAR Level 1 registry indicates that Zensai, as a cloud service provider, has achieved the first level of certification within the CSA STAR program. This demonstrates that we've undergone a formal assessment of our security controls and practices based on the CSA CCM.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Microsoft 365 Certified App

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: At Learn365, we have received the ISO/IEC 27001 certification for operating an ISMS that complies with the requirements of ISO/IEC 27001 for the following scope:; ; "ELEARNINGFORCE International's Corporate Information security management system used for the provision and development of a SAAS-learning management system (LMS) that provide Course & Content Management, Support Multiple Course Types & Learning Styles, Reporting & Tracking, Training Plans and Certifications & Compliance. This by Statement of applicability V. 3.0, dated 20210625."; ; EFI's ISMS is intended to be an enabling mechanism for information sharing, digital operations, and reducing information-related risks to acceptable levels.; ; With our ISMS, we practice an ongoing commitment to protect the confidentiality, integrity, and availability of all the physical and digital information assets throughout EFI. This is done to preserve the competitive edge, cash flow, profitability, legal, regulatory & contractual compliance, and the commercial image of EFI.; ; Information and information security requirements will continue to be aligned with these goals of EFI. We are audited against the standard every year by an independent third party and will review the ISMS policy at least annually to respond to any changes in the risk assessment or risk treatment requirements.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The Change Management team utilise Microsoft Azure DevOps control systems and framework. The key objective is to protect the client production services from outage and disruption resulting from change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Azure Sentinel – Cloud-native Security Information and Event Management (SIEM) system with built-in artificial intelligence (AI) for analytics & automated investigation and response (AIR) capabilities enabling our security operations team to operate more efficiently and effectively.; Azure Security Center Standard tier provides infrastructure vulnerability scanning, threat & anomaly detection, and intelligence for the network and Azure PaaS services used in the Zensai architecture. The Security Center Recommendations are monitored daily, and action is taken immediately if vulnerabilities are found.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All our services and personnel follow internal incident management procedures to ensure that we take proper precautions to avoid data breaches in the first place. Learn365 & the Microsoft Azure cloud services have specific security controls in place across platforms to detect and respond to compromises.; ; In the event of a breach, i.e. a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, Data transmitted, stored, or otherwise processed, ELEARNINGFORCE will without delay but no later than in 24 hours after becoming aware of it notify the Data Controller in writing in a prompt manner.
• Incident management type: Supplier-defined controls
• Incident management approach: To ensure timely detection and response to potential security incidents, our Security Operations Center (SOC) provides 24/7 monitoring of data activity of the Learn365 platform worldwide.; ; The SOC houses an incident response team that continuously monitors, overlooks, and analyzes the platform for abnormal activity to ensure that potential cybersecurity incidents are correctly identified, analyzed, defended against, investigated, and reported on.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  “No printing” culture internally ; ; Online platform and online demos/meetings - no need to travel.; ; We use teleconferencing technology to deliver services remotely.

  Covid-19 recovery

  Zensai have taken all possible steps to support our staff, partners and community in recovering from the impact of Covid19. ; ; Including: ; - Enabling staff to continue working from home as needed or preferred; - Centralising core company systems in the cloud to support flexible working ; - Adapting office space usage to suit changing needs ; - Providing solutions and advice to customers to support their needs for flexible hybrid workplace solutions, enabling them to return to work safely

  Tackling economic inequality

  Learn365: Upgrading skill set/ training opportunities. ; ; Flexible work arrangements = to fit the individual need, e.g people located outside the bigger cities.; ; Fair pay: We are collaborating with a system supplier called - Mercer an organization that grades jobs and salaries globally - and puts the "difficulty" into context. ; ; We support called Girls Who Code - they are on a mission to close the gender gap in technology and to change the image of what a programmer looks like and does. ; ; Education and Skill Development: Investing in education and skill development programs to provide individuals with the tools and opportunities to access higher-paying jobs and improve their economic prospects.

  Equal opportunity

  - Inclusive recruitment processes - working conditions promote inclusive work conditions (flexible work arrangement, different cultures) ; - Using skill-based assessment tasks in recruitment. ; - Collection of diversity data (Close to 50/50 men and women)

  Wellbeing

  We work proactively to promote continuous wellbeing. Weekly check-ins helps the organization have a proactive approach to employee wellbeing, ensuring that they intervene before "problems" escalate. ; Mental health: Approximately once a year, we host a mental health initiative - last year, it was a workshop with a mindfulness coach. ; ; We provide opportunities for the employees to learn about how to manage their own mental health Cooperation Committee: We've established a work council consisting of employees and leaders from each location. It serves as a confidential forum where all topics, including wellbeing, can be discussed. It supports our desire for a transparent culture, where employees are involved in decisions and initiatives. ; ; In offering adaptable settings to match the modern workplace, we have built a culture that supports our international workforce. Need to take a call on the train? Or exercise during the afternoon? We support our employees in finding better balance in their work and personal life, while still being a part of the larger company culture.

Pricing

• Price: £3.76 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 14 Day Full Trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tdc@zensai.com. Tell them what format you need. It will help if you say what assistive technology you use.