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PHOENIXC4I LTD.

Level 3 Support

Technical support to all Cloud and infrastructure requirements. This includes training, technical support, design services, test and validation, trials and experimentation over a wide range of in service and developing systems within MOD

Features

  • Knowledge Transfer and Training on Information Communication Systems
  • Level 3 technical support to in service systems
  • Technical assurance and validation
  • Trials and Experimentation
  • User and Field based technical assessments
  • Design and verification
  • Requirements capture

Benefits

  • Reduce business risk within the design process
  • Upskill workforce
  • Validation of requirements
  • Informed technical assessment
  • Recognised SQEP

Pricing

£300 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@phoenixc4i.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 8 7 7 8 5 9 8 1 2 5 8 1 1 1

Contact

PHOENIXC4I LTD. Douglas Celerier
Telephone: 01613270269
Email: info@phoenixc4i.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Upskill engineering staff and users to deploy, manage and maintain services. This includes planning implementation, setting to work, maintenance and decommission of Information Communication Systems and applications
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Test and validation services to Accredited Standards

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Provide level 3 support to Information Communication Systems through engineering resources.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
3 hours weekday support
8 hours weekend support
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
TBD
Web chat accessibility testing
TBD
Support levels
Level 1-3 Support

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

We ensure equal opportunity to all staff and prospective staff through internal policy

Wellbeing

We ensure all staff have the right wellbeing support to their needs through internal policy

Pricing

Price
£300 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@phoenixc4i.com. Tell them what format you need. It will help if you say what assistive technology you use.