CENTRAL NETWORKS AND TECHNOLOGIES LIMITED

N-Able Monitoring and Update service

N-Able is used to monitor physical and virtual devices in a customer's networks.

Features

• Remote Access
• Device Management
• Device Reporting
• Patch Management

Benefits

• Allows customers to manage their environment
• Manage multiple devices simultaneously
• Automates software patching across all devices

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

287841063213901

Contact

Tamar Waite
01706747474
Sales@centralnetworks.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Windows, Linux or iOS workstations
  • Outbound Firewall access to our service

User support

• Email or online ticketing support: Yes
• Support response times: Weekday tickets are responded to within 4 hours.; Weekend tickets would be responded on Monday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via our main website
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide a single support level for this software, our support hours are Monday to Friday 8am to 6pm.; ; Support is included in the license cost of this software
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: An agent would need to be installed internally to a customers network; this would allow us to view the environment and enable our monitoring services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: This would be a manual process competed by Central Networks.
• End-of-contract process: We would remove all devices from our software and remove the agents from client devices.; ; We would ensure no access will remain after the contract has ended.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: This would be a manual process competed by Central Networks.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The N-able API provides a set of tools and functionalities to interact with the N-Central platform programmatically. This API allows developers to create connections, perform queries, update values, and manage customers and devices within the N-Central environment.; ; Key Features; ; API Version 2: The N-able API version 2 includes documentation and scripting examples for creating connections, performing queries, updating values, and adding customers with native web proxy services. It also supports the PS-Ncentral PowerShell module by Tosch.; ; Custom Device Properties: The API allows retrieving custom device properties for all devices using scripts like GetCDPFromAPI.; ; Customer Management: Scripts such as GetCustomerListwithSites-Prompted.ps1 can be used to output the customer list, making it easier to manage customer information.; ; Device Information: The API provides scripts like GetDeviceInfor-Prompted.ps1 to read Windows Agent configuration for the appliance ID and the FQDN of the N-Central server. It prompts the user for credentials and queries the N-Central server for device information.; ; Filtered Device Information: The GetFilteredDevicesPrinterInfo-Prompted.ps1 script outputs printer information for all devices matching a given N-Central filter.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customization would be completed by Central Networks for anything specific requirements by the customer.; ; This would include reporting times and frequencies for their various systems.

Scaling

• Independence of resources: The services is hosted in the cloud and is scaled based on our customer's requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Access logs to devices.; License usage.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: N-Able

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users would be able to run reports on the devices and information held in the system.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: This service is replicated to a secondary datacenter in case of failure.
• Outage reporting: Email alerting

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access is used. Different permission levels are assigned to different job roles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our internal security engineers maintains a list of requirements for development.; ; These are managed through a change process.
• Information security policies and processes: Information is kept in the UK.; Information is encrypted.; Information is only available to a single customers and is not shared; Information is deleted at the end of a contract.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any changes required for the software are subject of a Change Advisory Board that is attended weekly.; ; This process ensures minimal downtime of the softwar
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Patches to our software are completed on a monthly basis.; ; In case of an urgent path this will be managed through an emergency change.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Access to the software is monitored on a regular basis. Access to the software is managed centrally and users leaving the business have their accounts disabled immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed through our internal service desk; any incidents would be escalated to more senior support teams if and when required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All services are included during our free trial.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.25%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 0.75%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.25%
• Over £5,000,001: 1.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Monday 19 May 2025
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Friday 3 January 2025
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 79646496-1330-4827-b087-691615c42291
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 106b321e-346f-4e5c-abd9-51b4fc523fa0
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.