Brightman Business Solutions

ITSM for Hybrid Cloud and Mixed Infrastructure for the Cloud

Managing today’s IT estate is a complex task, especially as organisations transition to Cloud. IT Service Management must deal with a range of IT; older technology alongside newer technology. Brightman will assess and update your ITSM approach to reduce your organisation’s risk exposure as you move through your Cloud journey.

Features

• Focuses on the impact of Cloud on ITSM
• Identify and analyse stakeholders to determine their perspectives
• Collaborate to design target operating model and build transition plans
• Embeds ITSM experts within the organisation to accelerate change
• Focuses on changes to Ways of Working
• Create organisation engagement plan to enact “To-Be” vision and solution
• Understand desired business outcomes and state of current operations
• Prioritise solutions and propose work packages for the change
• Document information to create a “to-be” vision for ITSM
• Implement the new service delivery model with minimum risk

Benefits

• Accelerates Cloud adoption across your organisation
• Ensures management of complex IT estates
• Helps to maintain a stable, secure, available IT estate
• Expedites IT service provision
• Improves IT Service provision to customers
• Enhances Service Transition across the IT estate
• Organisation design and implementation (to support new services)
• Smoother transition to new operating model, reducing cost
• The new services can be managed and governed successfully
• Provides common understanding of the current state across stakeholder community

£450 to £1,800 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Romy.Hughes@brightman.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

287876962700983

Contact

Romy Hughes
07500859665
Romy.Hughes@brightman.uk.com

Planning

• Planning service: Yes
• How the planning service works: ITSM for Hybrid Cloud and Mixed Infrastructure includes business analysis and Target Operating Model design to ensure comprehensive planning of the implementation of cloud hosting and cloud based services, covering People, Process, Information and Technology.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Brightman provide training in ways of working, including changes to process and tools. We focus on gamefication, allowing teams to practise new skills in no consequence environments, which eases the transition of new services into Business As Usual. Training and upskilling of staff are conducted in line with a training needs assessment where required.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: IT Service Management has to deal with a range of IT; older technology alongside newer technology. The IT department needs to cope with different methods of development and delivery, and IT savvy customers who can consume IT services on demand. This has a huge impact on the risk exposure of any organisation. IT Service management departments need to be well equipped to provide the required service to facilitate, advise and support their organisations,; whilst maintaining a secure, stable, and available IT estate.; ; ITSM for Hybrid Cloud and Mixed Infrastructure focuses on changing ways of working in line with technology innovation and changing people’s perceptions and working culture to maximise “buy; in” and Return on Investment. ; ; The service is conducted by Brightman Business Solutions consultants, who will evaluate your organisation’s approach to ITSM, and implement the necessary changes to people, processes,; technology, organisation, and information to get to the required end state.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Brightman consultants are experts in Business Assurance Testing, ensuring the solution is fit for purpose and will deliver the required business benefits. Each client assignment is allocated a Brightman Account Manager who is responsible for overseeing the services to be delivered. The Account Manager will oversee quality assurance of all regular checkpoints and highlight reports prior to delivery to the customer to ensure all activities and agreed products are being delivered to plan. ; The Account Manager maintains contact with the lead consultant on at least a weekly basis and as and when required via telephone, email and face to face meetings to monitor progress of the assignment and to ensure any risks and issues which may arise are managed appropriately. In addition, the Account Manager will also periodically liaise with the client to ensure they are satisfied with the progress of the work and the conduct of the consultant, and acts as a point of escalation for the client should they require it. ; Through these regular meetings and feedback with clients we assess their satisfaction with the consultants’ performance and address any performance issues that may arise.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Brightman's ITSM for Hybrid Cloud & Mixed Infrastructure service is most effective when our teams are able to conduct on site workshops and interviews with the relevant people and sections. Building confidence and engagement with staff usually requires the personal touch, especially as business change can be seen as a threat to people. We can and do work from home wherever possible, but we do attend customer sites as required.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: A Brightman Account Manager is assigned to each customer to ensure that the service that we provide is what our customers need. Account Managers meet regularly with customers to review our teams' performance and to tailor skills and expertise as required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a business we encourage our people to travel less and consider carbon offsetting where we can. We have an environmental policy which reflects our ways of working. We rarely use paper and respect the policies of our hosts to work from home wherever possible, to reduce fossil fuel consumption.

  Covid-19 recovery

  We are continually supporting COVID-19 recovery by ensuring our staff stay as safe as possible and can work in a COVID safe environment. We encourage people to work at home unless required to attend site for the purposes of furthering their work outcomes. Our people follow government advice on preventing the spread of the disease.

  Tackling economic inequality

  As a micro business our goal is to donate to a food bank at least four times a year. We also engage with nearby school/colleges by being available to influence and advise children on career choices they may not have considered. Being made aware of other careers and opportunities will enable children to seek more diverse career options.

  Equal opportunity

  We believe that children should be made aware of as many career options as possible to help them when making their life choices. We engage with nearby schools/colleges by being available to influence and advise children on career choices they may not have considered. Giving young people insight into the work we do and why we do it is a worthwhile enterprise, whatever they end up doing. We have a diverse workforce, and both Directors are female in a male dominated world of STEM.

  Wellbeing

  We support the mental health of our staff by ensuring that we lend a listening and supportive ear to any problems they may have. In our work (business change) we prioritise the people aspect of change and support businesses with strategies to ensure that people embrace change and are involved and informed along the way.

Pricing

• Price: £450 to £1,800 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Romy.Hughes@brightman.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.