Capacitas
Operational Acceptance Testing
Our Operational Acceptance Testing (OAT) or Operational Readiness Service validates that upcoming services or releases are able to be effectively supported by live operational teams. Operational Acceptance Testing (OAT) ensures that the appropriate processes, standards and technologies are in place to support every technical change.
Features
- Blueprint for Operational Acceptance Testing as part of Quality Assurance
- Blueprint for Operational Acceptance Testing covers processes, standards and technologies
- Operational Acceptance for monitoring and alerting and level 1 support
- Operational Acceptance Testing includes resiliency, process, chaos & regression testing
- Operational Acceptance of Joiners Movers Leavers and ITSM processes
- Mentoring teams to adopt best proactive Operational Acceptance Testing practices
- Holistic automation across tests, data, environments and reporting
- Fully managed Operational Acceptance Testing service with defined SLAs
- Implementation of Continuous Quality Process across all lifecycle stages
Benefits
- 60% delivery cost saving across Quality Assurance teams and environments
- Guaranteed delivery quality against agreed DORA metrics (quality, speed)
- Fewer incidents in production by reducing defect leakage
- Increased speed & quality of output through Shift Left practices
- 75% head-count reduction through Shift Left practices
- Reduction in regression time through Quality Assurance test automation
Pricing
£415 a unit a day
Service documents
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email the supplier at dannyquilton@capacitas.co.uk.
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Framework
G-Cloud 14
Service ID
2 8 8 6 8 2 4 3 6 9 8 7 4 6 2
Contact
Capacitas
Danny Quilton
Telephone: 07956 881 777
Email: dannyquilton@capacitas.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Capacitas provide analysis, design and architecture services focussed on delivering cloud while reducing cost and enabling efficiency by transforming the supporting teams.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Capacitas provides comprehensive knowledge sharing across all provided services. This involves: training; mentoring; transformation using a proven methodology involving collaboration, knowledge transfer and validation to demonstrate success. This has been demonstrated successfully with public sector clients including with shifting QA practices left to multiple geographically dispersed vendors.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Capacitas delivers migration programmes to enable customers to scale effectively in the cloud while at the same time putting in the technology and processes to keep costs low and provide improved performance and security.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- AWS, IBM, AZURE, GCP
- On-premise hybrid to public cloud
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Capacitas provide both managed services or supporting resources focussed on QA with specialised skills across the non-functional space. We deliver transformation of QA functions using skills resources and targeted automation to improve efficiency and deliver large cost savings, as demonstrated on previous public sector engagements.
We build automation frameworks for test, data and environment management and deliver a blueprint comprising process, tooling, data, environments, reporting and team roles.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CREST
- Cyber Scheme
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- By agreement with the client
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- By agreement with the client
- Web chat accessibility testing
- None
- Support levels
- Support levels are customised to client requirements. Default support levels are: P1: Response time = 30 minutes, Target Resolution time = 4 hours; P2: Response time = 1 hour, Target resolution time = 8 hours; P3: Response time = 2 hours, Target resolution time = 3 days; P4: Response time = Next working day, Target resolution time = 10 days.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 30/04/2022
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Capacitas services across cloud, DevOps and Quality Assurance all have Cloud sustainability as a core component. AWS and Azure contribute 20 million Mega tons of CO2 emissions (2021) from cloud computing which is often not a target of organisation environmental strategy. Through cloud cost optimisation and GreenOps Capacitas focusses on activities that reduce carbon emissions of cloud and increase sustainability.Tackling economic inequality
60% of our current leadership team, including our CEO, joined us through our award-winning graduate and intern programmes. To drive social impact and continued engagement with potential hires, we engage in outreach activities with schools, such as our CEO’s recent assembly at a girls’ school, nurturing the next generation of female talent in our male-dominated industry. Our consultants regularly present at local universities with highly diverse student populations, presenting opportunities within Capacitas. We have also hired from skills bootcamps, providing opportunities for career changers to join our talented team. We provide placements for school and local university students, contributing to the long-term creation of a talent pool in the local labour market. We deliver regular internal training to provide focussed upskilling across our core services to our staff, who may have little experience prior to joining us. We sponsor staff to take recognised cloud and tooling qualifications (e.g. AWS, Azure, Dynatrace). We will continue to make these qualifications available to staff on this managed service; through flexible resourcing, we enable staff to grow skills while delivering high quality service. We track skills quarterly on our talent management system and review skill development, assuring the effectiveness of our training.Equal opportunity
One of our values is ‘we are flexible, supportive and value differences’. To enable diverse talent, we ensure the needs of each individual is respected, to uncover all talent. We mitigate the risks of direct and indirect bias at various stages of the employee lifecycle: we write job descriptions that use non-gendered terms, train our interviewers in bias awareness and ensure gender diversity in the hiring team. Organisationally, we adopt flexible working, enabling those of different religions and those with different family arrangements to work effectively. We ensure meritocratic and fair reward by sharing transparent salary bands that are industry benchmarked, as well as clear promotion criteria applicable for all staff. All staff have regular career development meetings and every senior person on our managed services will have objectives to upskill junior staff. There are equal opportunities to progress within Capacitas regardless of being from a disadvantaged or minority group, evidenced by a significant proportion of our senior as well as junior staff being of different ethnicities. Every senior person on our managed services has have objectives to upskill junior staff. As a result, most graduates are promoted within 14 months of joining us due to their rapid development. Our modern slavery policy is included in the mandatory staff handbook to ensure awareness across our staff base, including those responsible for monitoring supply and purchasing; and pay, conditions and staff satisfaction are actively monitored by our talent team.Wellbeing
Wellbeing is important at Capacitas due to our vision, which includes investing in our people, and to ensure a happy, thriving and productive team. We act to facilitate wellbeing at both the organisational and individual level through our wellbeing team, comprised of both delivery and talent department personnel, who ensure that employee satisfaction and wellbeing is taken seriously and is as high a priority as possible. We track our people’s wellbeing though regular pulse surveys and during one-to-one career management sessions with the talent department, during which wellbeing is always discussed. We can offer individual support and coaching as appropriate where wellbeing issues are raised and can intervene at the organisational level where necessary. We are conscious of potential organisational stressors and we work with senior managers to mitigate any risks to wellbeing. Enabling wellbeing is embedded at the organisational level, e.g. in our competency framework, which specifies that nurturing ones own wellbeing and, as a manager, nurturing the wellbeing of the team, is part of the job. Our values also create a company culture conducive to a healthy psychosocial environment, ensuring colleagues treat each other with respect and support. Our wellbeing team arrange regular events, supporting physical, emotional and social wellness. The wellbeing team in collaboration with the leadership team, support national wellbeing days; e.g., we have supported Mental Health Awareness Week for the past 3 years, running activities designed to increase mental wellbeing, raising the profile of mental health and general wellbeing in the workplace. Our benefits package also includes support with physical, emotional and financial wellbeing.
Pricing
- Price
- £415 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dannyquilton@capacitas.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.