THE DOT CONSULTING COLLECTIVE LIMITED

DataOps & Managed Platform

This offering involves provisioning a Run service for live operational platforms. This comprehensive support solution ensures the complete management of the data platform, covering incident resolution, release management, post-mortems, code and cost optimisation, pipeline management, maintenance of core artifacts, knowledge base upkeep, and the delivery of incremental changes.

Features

• 2nd & 3rd line ITIL implementation (Incident, problem, change)
• Service artefact creation and management (eg. Runbooks)
• Routine BAU maintenance activities
• Release management - CICD
• Service Health definitions with SLOs / SLIs
• Cloud cost tracking and budget forecasting
• Metric driven platform enhancements
• Disaster Recovery testing
• Data Operations & Governance reporting
• Capacity planning with respect to current and future growth

Benefits

• Improves visibility on service status and drives improved platform stability
• Standardises service processes and ensures alignment with key stakeholders
• Reduces platform stability risks due to current manual processes
• Standardises deployment approach reducing development team effort
• Improves communication and alignment on service status and impact
• Realises and thus reduces day-to-day platform costs
• Increases business value through measurable platform improvements
• Reduces business risk and downtime during major platform failure
• Increasing operation efficiency across the whole data platform
• Improves business continuity for future business initiatives

£525 to £1,295 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tom@thedotcollective.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

288798332195935

Contact

Tom Dibble-Burge
07554656630
Tom@thedotcollective.co.uk

Planning

• Planning service: Yes
• How the planning service works: The Dot Collective reviews how the software would sit within your current platform eco-system understand core components such as integration points. ; ; Work with the supplier to demo or build out PoCs where necessary to ensure the product is fit for purpose and realise any core platform changes needed for implementation. ; ; Build out options papers where key decisions need to be made around the approach or clearly outlining the pros and conns to each case across areas such as stability, operations and cost. ; ; Align with current standards to ensure Security and non-functional requirements can be met by working with key stakeholders in security and operation teams. ; ; Review training needs and define a plan across multiple media types within the company to ensure maximum advantage of the product.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can carry out a capability assessment working with Cloud or Product venders to ensure learning and development needs are met. Building approaches through a multitude of media types and hackathons provides an in-depth understanding of the technology catering to different learning styles. ; ; As part of this we look at specific knowledge alongside transferable skills and techniques that can help teams beyond the specific toolsets they are needing to learn. ; ; Given the different make of skills and responsibilities within a team we look to tailor training approaches to the different needs of the roles within a team as well the team as a whole.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Dot Collective works with key stakeholders to identify the key workflows alongside the current technologies used. With this discovery information a migration plan can be built up around grouping and prioritising workflows alongside the migration approach itself. Working in an iterative manner ensuring demos and feedback loops along the journey. ; ; As part of reviewing workloads we identify which migration strategy best suits from lift and shift then change to a complete redesign for the cloud. As part of this decision making we ensure we document the approach alongside any key decision made in the process ensure PoCs are carried out to reduce risk around specific options. ; ; With regards to the switchover to Cloud we look at the feasible service impact that can be tolerated from doing a big bang if a service can tolerated extended down time to a phased duel running setup when downtime is not an option. ; ; At each stage we design the migration plan closely with stakeholders ensuring clarity and alignment provided by clear runbooks on activities with relevant Go / No Go calls booked in. To reduce risk we carry out dry runs to ensure processes around rollbacks or other scenarios can be successfully executed.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We look at a multi-layered approach to quality and assurance with respect to the process of the development lifecycle, whether that be with a SaaS / PaaS solution or a native Cloud build. ; ; From a code quality perspective, we look to proactively shift-left where possible with automated tools such as linters, formatters alongside security scanners on code and their respective dependencies. ; ; Automated infrastructure, config and smoke tests enables a level of confidence to the infrastructure ensuring it is aligned with the application needs.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: The Dot Collective marries the ITIL Framework with an SRE approach to cloud support. This enables a clear well understood way of working alongside the benefits of the SRE approach around platform improvements and observability. ; ; As part of onboarding a managed service we work with delivery & product teams to understand pain points for any remediation activities needed to help promote a stable platform. This includes reviewing incident volumes, change processes and existing runbooks. ; ; To ensure quality of service we work with teams to define incident priority definitions, reporting channels around service metrics such as incidents time to completion for SLAs. ; ; Aside from the incident management and BAU tasks we look to iteratively improve the platform in line with business values, where a metric driven approach is taken to define tangible value add. This includes for example reducing deployment time through additional automation and config management. Tracking and right sizing jobs for cost and capacity management.

Service scope

• Service constraints: No constraints.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Subject to agreement with the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: HubSpot boasts built-in accessibility features for a smooth user experience. During setup, we'll configure these features and work with you to ensure your web chat is inclusive for everyone.
• Support levels: Support levels are customised and subject to agreement with the client. ; ; Default support levels are: ; ; P1: Response within 1 hour, Target Resolution time 8 hours ; ; P2: Response within 2 hours, Target resolution time 1 day P3: Response within 4 hours, Target resolution time 2 days P4: Response within 24 hours, Target resolution time 5 days

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISOCertification Limited
• ISO/IEC 27001 accreditation date: 30/08/2023
• What the ISO/IEC 27001 doesn’t cover: N/A – The Dot Collective’s ISO27001 certification covers our services through the design, build and deployment of data platforms and solutions with cloud services across all industry sectors.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The Dot Collective is committed to outstanding environmental performance and sustainable development of natural and built environments for the benefit of present and future generations. ; We consider environmental protection as an essential business responsibility and encourages all employees to take interest in the preservation of the natural environment. ; We recognise that in our day-to-day operations we inevitably impact on the environment in several ways and are committed to reduce that impact through continual improvement in our environmental performance.; TDC objectives on a Net Zero approach include:; • Approach all our strategic planning, risk management and decision making with the aim of minimising negative environmental impact.; • Ensure all members of staff understand fully the contribution they can make to improve environmental performance.; • Ensure the compliance with all state, local, and international procedures to be followed to minimise the impact of our operations.; TDC Leadership is committed to ensure that we:; • Employ systems and procedures that ensure compliance with all relevant laws, regulations and other requirements relating to the environment. Promote the use of a process approach and risk-based thinking.; • Promote a sustainable approach to business, in partnership with our clients and other stakeholders by conserving energy, minimising consumption, preferring low pollution materials, and maximising efficiency.; • Ensure that we integrate sustainability considerations into our business decisions.; • Prevent pollution and to minimising the environmental impact, including disposal of plants, equipment, and other physical assets under our control.; • Minimise the amount of waste to landfill (eliminate, reduce, reuse and recycle).; TDC fully accepts its responsibility to protect the environment in all its business activities by adopting best practice industry standards and guidelines. We will continue to prioritise environmental protection as a key objective as part of our ongoing contribution to the Government’s Net Zero by 2050 strategy.

  Tackling economic inequality

  The Dot Collective are committed to being a strong advocate for social value and economic inequality, recognizing its transformative power and the positive impact it can have on individuals and crucially, the wider society. To further our advocacy efforts, we participate in multiple initiatives at an organisational level:; • Outreach Programs: Established partnerships with schools, colleges, and community organizations to provide mentorship, internships, and educational opportunities for young people from disadvantaged backgrounds. These initiatives can help bridge the gap and provide a pathway to success for those facing socioeconomic challenges. We recently provided work experience through the Social Mobility Foundation mentorship programme. ; • Employee Volunteering: We actively encourage our employees to participate in volunteer programs that focus on social value, such as mentoring, coaching or career workshops to enable social mobility, this allows us to leverage our collective expertise and make a meaningful difference in the lives of others.; • Collaborative Partnerships: We collaborate with industry bodies, nonprofits, and community groups dedicated to addressing the range of inequality in professional environments. Through these partnerships, we can share knowledge, resources, and best practices, amplifying our impact and promoting systemic change.; • Charitable Sponsorships: We engage in multiple charitable endeavours to both support and raise awareness of those causes with resonate closely to both of us organisationally and the employees of The Dot Collective. For example, Cancer Research UK, Tabletochki (Ukraine) and The Halo Trust.; ; By implementing these initiatives, we firmly believe that we can be a driving force for social mobility, empowering individuals from all backgrounds to realize their full potential and creating a more inclusive society. The Dot Collective remain committed to ensuring we continue to grow and develop the business with diversity 'front and centre', remaining aligned with our core objectives and social value.

  Equal opportunity

  The Dot Collective on:; Diversity; There are many dimensions to the diversity, from race, gender, age and sexual orientation to political beliefs and life choices. All these dimensions are independent from each other and it's the tapestry of various combinations of these individual dimensions that make us unique human beings. Representation matters and the more people you can see around you to whom you can relate to across these multiple dimensions the safer and more comfortable it generally feels.; ; The Dot Collective was born in London and it's not a coincidence. Same as this amazing city, we are a melting pot of different cultures and influences and celebrate our people's personal journeys, whatever shape they take.; ; Equality; We are a consultancy business and the only "product" we really have is our people, their creativity, talent and ingenuity. Ensuring fairness, equal opportunities and impartiality in all aspects of the organization is prime which is why all employees have equity in the company.; ; We are also committed to breaking the cycle of inequitable pay because everyone should be equally rewarded for work of equal value. This ambition leads us to constantly monitor pay equity and the gender pay gap to ensure parity across the business.; Inclusion; The Dot Collective was born of its founders dream to create a company where everyone could just be what they are, dream big and do great things. We celebrate uniqueness, quirkiness and complexity of the human nature.; ; We strive to ensure that every aspect of our culture empowers people to be themselves and learn from each other.; ; We believe that authenticity, diversity and inclusion are closely inter-linked and it's impossible to build a great workplace environment without paying attention to all three, it is what shapes our daily interactions, best ideas and culture after all.

  Wellbeing

  The Dot Collective is passionate about our people and is committed to upholding outstanding health and wellbeing support for everyone, led by the co-founders and delivered through our values we consistently exhibit across the business. The value driven approach is underpinned by specific policies, training, and our comprehensive employee handbook. Our ongoing internal focus on wellbeing, both physical and mental is further enhanced by our network of third parties who provide specialised services, enabling our people realise their full potential but most importantly, maintain a culture empowers people to be themselves and learn from each other. ; ; The Dot Collective are organised through communities of practice which are core to both our delivery success for our clients and wellbeing of our people. Each Community is aligned to a capability and allows its team to have deep knowledge in their specialist area, it helps employee development and engagement and is a fundamental enabler to the business’s ability to deliver outstanding service and deep expertise to its clients. ; ; We provide:; • Regular engagement with every person through our communities of practice; • Training and development programmes focused on wellbeing, for example, mental health first aiders, leadership and managing people, etc. ; • A full package of support services including health insurance, 24/7 GP access, wellbeing app, health and fitness classes, unlimited annual leave, etc.; • Access to a fully confidential mental health support and on demand therapy through `Robust, tailored support for your people 365 days a year that helps them thrive at work and reach their potential.’; ; We believe that authenticity, diversity and inclusion are closely inter-linked and it's impossible to build a great workplace environment without paying attention to all three, it is what shapes our daily interactions, best ideas and culture after all.

Pricing

• Price: £525 to £1,295 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tom@thedotcollective.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.