Sera Neon

Oracle Cloud Reporting as a Service

Oracle Cloud Reporting fully Managed Service - OTBI, BIP, EPM, PBCS, HCM, ERP, OACS, Smart View, Click View. Development, Support and Training. Oracle Reports as a service involves a risk free and fully managed development and training service using best industry practices and years of experience delivering Oracle Reports.

Features

  • Fixed Price Reports Development
  • Hands on Reports Training
  • Best Technology Qualification depending on requirements
  • Scalable Development
  • Learn as you build, user empowerment

Benefits

  • Develop and Train Model
  • 24/7 Remote help
  • 1 to 1 User guidance

Pricing

£800.00 to £4,500.00 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@seraneon.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 8 9 3 3 4 3 2 5 9 0 7 0 3 3

Contact

Sera Neon Lianna Messent
Telephone: 07751712195
Email: bid.team@seraneon.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Oracle Cloud ERP, HCM, CRM, CX
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • License for Oracle Cloud HCM or ERP
  • OTBI Licenses are included with User Licenses

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 Hour for a Sev1, 3 Hour for Sev2 and 5 for Sev3

This is 24/7 365 days model
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Testing is Work in Progress
Onsite support
Yes, at extra cost
Support levels
We have an open, flexible model depending on level of support you require. All options including a Technical Account Manager are available. Technical Account Manager is assigned to every project regardless of the scope and is included in the cost
Support available to third parties
Yes

Onboarding and offboarding

Getting started
It all depends on the requirement. For example if the requirement is to Develop and Train; depending on the number of users to be trained, they will be involved at very early stages of the development cycle.
We will however always have initial training sessions to get users up to speed with the Oracle Cloud SAAS as a whole and how does it all tie up together in terms of reporting.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Word
End-of-contract data extraction
All Transaction Data is available via Oracle Cloud
End-of-contract process
1 month post go live support is included. Contract is fixed price, which means , regardless of changes to your go live, the price will not change, unless offcourse its a change to the original requirement.
2 Iterations of changes are included, even after the requirements are signed off. These changes however should not significantly impact the algorithm of the build.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
This is an Out of Box feature. We can help configure it.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
Completely flexible model. No minimum Scope requirement.

Scaling

Independence of resources
Resources are always dedicated to one single project/object at a time. The Engagement/Project Manager from our organisation will ensure non disruption to the service

Analytics

Service usage metrics
Yes
Metrics types
Service Usage metrics is normally provided in a flexible support model. However In case of a fixed price service a weekly Report will be provided.
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oracle

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Various formats will be available to extract the data i.e. Pdf, Excel etc.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
With some of our public sector clients, we have been provided with their laptops to connect securely.
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
During the course of development and thereafter during the support period their will ensure guaranteed availability of our resources for all workshops, meetings, development and testing phases as required. In an unlikely situation of a Sera Neon contact not being available due to illness or any reasons beyond their control, we will offer a replacement as soon as possible, Sera Neon resources are always shadowed by equally qualified resources to ensure Business Continuity.
Approach to resilience
Sera Neon resources are always shadowed by equally qualified resources to ensure Business Continuity. In terms of Data, this information can be provided on request
Outage reporting
There will be no outages in terms of the development activities. In an unlikely event of services coming to complete halt, this will be reported via an email. We however operate from multiple locations to ensure Business Continuity

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
The access restrictions will be defined by the programme/client and followed by us.
Access restriction testing frequency
Less than once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Client specific Security Trainings and Certifications
  • ISO/IEC 27001 certification

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Development is determined by projects security controls in place. The Developers however have been through various IT security trainings to safeguard data and assets.
Information security policies and processes
Our process includes securing components from all ends, it includes software/hardware devices, physical parameters, human interference, information and data and access controls.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In the due course of the development lifecycle, we would normally follow the programmes defined Configuration Management Processes. Our Internal process will include a named System Administrator who will be the only person responsible for the changes to the configuration. We have found this approach to be very helpful in terms keeping the Configuration and Security parameters in control
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In terms of the Security threats, these are managed by our System Security providers. Various other software's we use have there specific protocols of keeping us informed of any security threats. Our IT team will regularly check all our machines for any security Gaps.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use Bit Locker services to identify any breaches. Any compromises are responded to straight away and may include jamming the respective machine for further investigation
Incident management type
Supplier-defined controls
Incident management approach
Incident management is normally done by deploying incident management tools and are catered to based on their severity and priority levels. Incident reports are normally available as standard from these tools and reporting is as per the project requirements

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

NA
Covid-19 recovery

Covid-19 recovery

NA
Tackling economic inequality

Tackling economic inequality

NA
Equal opportunity

Equal opportunity

NA
Wellbeing

Wellbeing

NA

Pricing

Price
£800.00 to £4,500.00 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free Prototype Build of upto 1 High Complexity or 2 Low Complexity reports to demonstrate delivery times and quality.
We have provided this as a service to more that one public sector clients.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@seraneon.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.