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RADD SOLUTIONS LIMITED

Software Solution Engineering

Design, Planning, Development and Delivery of bespoke Software Solutions to meet client requirements.

Features

  • Collaborative design of tailored solution based on client's workflows
  • End to End development of bespoke software
  • Secure Managed Hosting
  • Integration with client's O365/Entra Authentication or existing single-sign-on solutions
  • Secure lifecycle maintenance, including updates and patches
  • Managed changes to an established deployment
  • Integrations with third party systems
  • Expertise in railway industry
  • Custom reporting

Benefits

  • Solutions customised to address client challenges
  • Solutions bespoke to client's business operations
  • No need to alter working practices to fit solution
  • Complete end to end management of solution
  • Scalability and Flexibility to request future changes
  • Business workflow optimisation
  • Version control and change management
  • Custom data flows and third party integrations

Pricing

£95 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@raddsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 8 9 5 9 1 2 6 5 0 1 6 5 1 6

Contact

RADD SOLUTIONS LIMITED Richard Potter
Telephone: 07813490246
Email: info@raddsolutions.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
Dependant on client requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
As per individual contract
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
As per individual contract
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All solutions include implementation support of all types depending on agreed contract.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Determined by individual contract.
End-of-contract process
Determined by individual contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
As defined by bespoke design in collaboration with client.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Dependant on client requirements.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The level of accessibility is defined by the client requirement; however, we have worked with disability working groups to ensure solution appropriate considerations are implemented.
API
Yes
What users can and can't do using the API
Dependant on client requirements
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Solutions are bespoke

Scaling

Independence of resources
User demand is evaluated during analysis and requirements gathering phase and an appropriate solution is designed and implemented to support the required demand. If software as a service is required RADD will provide an appropriate level of hosting.

Analytics

Service usage metrics
Yes
Metrics types
Determined by individual contract.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Dependant on client requirements.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
Dependant on client requirement

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
We use the best level of protection suitable for the bespoke solution being delivered.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Determined by individual contract.
Approach to resilience
Determined by criticality reflected in individual contract.
Outage reporting
Email alerts unless otherwise specified by the client.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Other
Other user authentication
Determined by individual contract and as appropriate for the solution. Typically we integrate with clients' existing Microsoft Entra to authenticate users.
Access restrictions in management interfaces and support channels
Determined by client requirements.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
Description of management access authentication
Determined by individual contract.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Follow ISO 27001 with qualified in house auditor
Information security policies and processes
All systems comply with Cyber essentials with Managing Director ultimately responsible for security but with specialist security technician responsible on a day to day basis.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
SNYK and Cloudflare WAF automated monitoring of emerging threats and vulnerabilities (CSVs) are resolved as soon as practicable on a maintenance agreement. Other changes go through the clients CAB process and require investigation and estimation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
SNYK and Cloudflare WAF automated monitoring of emerging threats and vulnerabilities (CSVs) are resolved as soon as practicable on a maintenance agreement. We also monitor cyber security alerts from various sources including UK Government and NHS, CISA and the ACSC.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
SNYK and Cloudflare WAF automated monitoring of emerging threats and vulnerabilities (CSVs) are resolved as soon as practicable on a maintenance agreement.
Incident management type
Supplier-defined controls
Incident management approach
Determined by individual contract.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Software is developed to reflect the clients values and requirements. Our chosen hosting provider is committed to green energy and reduction in carbon foot print. https://www.akamai.com/site/en/documents/akamai/akamai-2022-esg-impact-report.pdf

Equal opportunity

We are a fully remote organisation that allows staff to work in an environment they are already comfortable in. As such job suitability is entirely based on qualifications and ability.

Wellbeing

We are champions of mental health and put our staff first.

Pricing

Price
£95 a unit an hour
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@raddsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.