4IAPPS SOLUTIONS LTD

IT Consultancy - Oracle & Salesforce

4i an Oracle Partner for 15+ years is a technology consulting firm. With one of the largest resource pool of Oracle (across streams - ERP, HCM, SCM, EPM, CX, PaaS and Oracle Technology) & Salesforce consultants helping customers interested in protecting their Application investments and help them achieve promised benefits.

Features

• Above 95% SLA Adherence
• 24/7 Support Window
• Value Additions provided to Customers
• Continuous Improvements to keep the system in current business trend
• Industry Specific Pre-Built solutions like Report Templates, Extensions, Test Scripts
• Bench Strength
• Root Cause Analysis

Benefits

• Near-elimination of SLA Breach
• Deployment Per Shift to keep up with Global Timezone
• Value additions such as enhancements are delivered at no cost
• Optimal recommendation towards adopting New Functionalities
• By visualizing tomorrows problem, to create solution today
• Replacements can be provided in no time
• Knowledge database made root cause analysis easier

£40 to £45 a user an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at janani.s@4iapps.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

289784655424077

Contact

Janani
+447587480788
janani.s@4iapps.com

Planning

• Planning service: Yes
• How the planning service works: Oracle Consulting collaborates closely with buyers to analyze their business needs and infrastructure. We assess opportunities and challenges, tailoring implementation strategies leveraging Oracle's cloud technologies, including IaaS, PaaS, or SaaS. Our experienced consultants guide buyers through configuration, customization, data migration, and user training, ensuring a smooth transition. Ongoing support and optimization services maximize the value of their investment.; ; Salesforce Consulting specializes in understanding client goals and challenges to deliver tailored solutions. We assess current processes, systems, and objectives to develop a comprehensive implementation roadmap. With expertise in Salesforce's suite of solutions, including Sales Cloud, Service Cloud, and Marketing Cloud, we assist buyers in selecting the right services. Our certified consultants provide guidance on CRM customization, data migration, integration, and user training. We prioritize collaboration, transparency, and adherence to best practices to ensure timely, budget-friendly implementations with minimal disruption. Ongoing support and optimization services help clients continuously derive value from their Salesforce investment, fostering innovation, enhancing customer experiences, and driving sustainable growth.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle Fusion Application
  • Oracle E-Business Suite
  • Salesforce
  • Oracle Cloud Infrastructure
  • Oracle Primavera

Training

• Training service provided: Yes
• How the training service works: Oracle Consulting provides comprehensive training programs tailored to clients' needs, covering a wide array of topics such as product functionality, implementation best practices, system administration, and troubleshooting. These programs include both instructor-led and self-paced options, accommodating diverse learning preferences. Certified trainers deliver engaging sessions enriched with real-world examples and hands-on exercises, ensuring practical skill development. Whether it's training on Oracle Cloud solutions, database management, ERP systems, or other Oracle products, we equip clients with the expertise to maximize their Oracle investments effectively.; ; Salesforce Consulting offers extensive training programs for clients to fully leverage the Salesforce platform. These programs cater to various roles and skill levels, including end-users, administrators, and developers. Through a blend of instructor-led classroom sessions, virtual training, and self-paced online courses, we accommodate different learning styles and schedules. Certified trainers facilitate interactive sessions covering Salesforce fundamentals, customization, automation, data management, and app development. Hands-on exercises and real-world scenarios ensure participants acquire practical skills and confidence in using Salesforce effectively. Furthermore, we provide ongoing support and resources to help learners stay updated with the latest platform features and innovations, empowering them to succeed in their Salesforce journey.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle Fusion Application
  • Oracle EBS Application
  • Oracle Primavera
  • Salesforce
  • Oracle Cloud Infrastructure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: From an Oracle Consulting perspective, we streamline migrations to the cloud or between cloud services through a meticulous approach. We start with a thorough assessment of the buyer's existing infrastructure, applications, and data to understand migration requirements and potential hurdles. Crafting a tailored migration plan, we leverage Oracle's advanced tools and methodologies to execute the migration efficiently while minimizing downtime and risk. Throughout the process, we maintain open communication, offering continuous support and addressing any issues promptly. Additionally, we provide comprehensive training to ensure the buyer's team can manage and optimize their cloud environment effectively post-migration. By harnessing Oracle's robust cloud technologies and expertise, we enable buyers to harness the benefits of scalability, agility, and cost-efficiency, ensuring a smooth transition to the cloud.; ; From a Salesforce Consulting standpoint, we facilitate seamless migrations by leveraging our expertise in Salesforce's ecosystem and industry best practices. Conducting a thorough assessment of the buyer's systems, data, and processes, we develop a tailored migration strategy. Utilizing Salesforce's migration tools and methodologies, we execute the migration efficiently, minimizing disruptions. Providing ongoing support and guidance, we empower the buyer's team to navigate challenges and leverage Salesforce's features effectively post-migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle Fusion Application
  • Oracle Cloud Infrastructure
  • Oracle Primavera Cloud
  • Oracle Primavera P6 EPPM
  • Salesforce

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: From an Oracle Consulting perspective, we provide comprehensive quality assurance and performance testing services to ensure the optimal functioning of clients' Oracle-based systems. We conduct a thorough assessment of infrastructure, applications, and databases, analyzing configuration settings and performance metrics. Our tailored testing strategy includes functional, load, stress, and scalability testing, executed using industry-leading tools and methodologies. We simulate real-world scenarios to identify performance bottlenecks, providing detailed reports and recommendations for improvement. Collaborating closely with the client's team.; ; In the realm of Salesforce Consulting, we offer thorough quality assurance and performance testing services to optimize clients' Salesforce implementations. Beginning with a comprehensive assessment of the Salesforce org, including configuration settings, customizations, and integrations, we design a testing strategy covering functional, regression, integration, and performance testing. Leveraging industry-leading tools and methodologies, our certified consultants execute these tests to ensure optimal performance under various conditions. We provide detailed insights and recommendations for improvement, working closely with the client's team to implement enhancements and fine-tune the Salesforce org for maximum performance and reliability. By combining Salesforce's powerful platform with our consulting expertise, we help clients drive greater business value and achieve strategic objectives through enhanced system quality and usability.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services: Single Sign On

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Our support for cloud hosting and software services is comprehensive and tailored to meet the diverse needs of our clients. We begin by collaborating closely with clients to understand their unique requirements and business objectives; ; Our dedicated support team provides ongoing assistance, troubleshooting, and maintenance to ensure clients' cloud environments operate smoothly and reliably.

Service scope

• Service constraints: Nothing Specific

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority One (P1) – Critical: 30 minutes from receipt of issue / ticket; Priority Two (P2) – High: 60 minutes from receipt of issue / ticket; Priority Three (P3) – Medium: 8 working Hours; Priority Four (P4) – Low: 8 working Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: Priority One (P1) – Critical; Priority Two (P2) – High; Priority Three (P3) – Medium; Priority Four (P4) – Low

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle and Salesforce

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution
• ISO/IEC 27001 accreditation date: 28/03/2022
• What the ISO/IEC 27001 doesn’t cover: Non-information security related processes; Third-party systems and services; Compliance with other standards or regulations
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  As an organization, we remain committed to doing all we can within our means to ensure the safety and well-being of our workforce and their families, as that is paramount.; ; Our Covid Care Team caters to the various requirements of employees impacted by Covid. The details of our Covid Care Team are listed on this slide. The team will aim to extend their support in the areas of Covid related communication, requirements for home treatment and support, hospitalization, etc. ; ; In the event of an employee testing positive for Covid- 19, they will be extended Special Situation Leave (SSL) as mentioned below, to help them recuperate. This leave is added to their existing leave entitlement.; • Home quarantine: 7 Calendar days ; • In the event of Hospitalization: 15 Calendar days ; • In addition, 5 leave days will also be extended to employees whose family members have tested positive for Covid to help provide support. ; ; Our Mediclaim Insurance policy covers hospitalizations pertaining to Covid as well. Employees are asked to check with the hospital authorities if they have cashless facilities, and if not, the same can be reimbursed post-discharge. In the event of an employee exhausting their insurance limit, they are asked to connect with Team HR for further assistance.

Pricing

• Price: £40 to £45 a user an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at janani.s@4iapps.com. Tell them what format you need. It will help if you say what assistive technology you use.