Xpertex

SonicWall Secure Mobile Accesss - SMA8200v

SonicWalls SMA8200v is an enterprise grade zero trust appliance with FIPS 140-2 certification for customers needing to maintain full control over
data & management planes. It can support user counts typically starting at 50 and moving upwards into the tens of thousands.

Features

• Access from Anyware
• Management at global scale and in-depth visibility
• Strong MFA for evolving organizations
• Zero-Trust access via a web browser
• Simplified access with Single-Sign-On (SSO)

Benefits

• Access to any application, anytime, anywhere and from any device
• Unleash the benefits of a mobile workforce without the risk.
• CMS central management lets you see everything connected
• CMS provides global traffic optimization, capacity upscaling, and dynamic licencing.
• Several MFA integrations - RSA, Defender, Google Authenticator, and Duo
• Zero-Trust Access via a web browser from unmanaged, public device.
• TLS 1.3, encryption protocol with advanced ciphers and speed optimisation,
• Consistent user experience across devices with easy to use portal

£1,293.00 an instance

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.carter@xpertex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

289988272776894

Contact

Louise Carter
08450341412
louise.carter@xpertex.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The SMA8200 can be a stand aslone instance but you can handle the licenses centralized. The Central Management System (CMS) holds and distributes all user licenses centrally and pushes the license to the SMA appliance where the license is needed.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No.
• System requirements: Memory and CPU requirements vary with model

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support; Priority 1 (Critical) - < 1 Hour ; Priority 2 (High) - 2 Hours; Priority 3 (Medium) - 4 Hours; Priority 4 (Low) - 8 Business Hours; Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can raise basic questions but cannot log a ticket via web chat.
• Web chat accessibility testing: The opportunity for us to work with assittive technology users has not yet arisen.
• Onsite support: Yes, at extra cost
• Support levels: SonicWall Manufacturer Support: Decades of expertise, delivered through multiple support options.; ; Premier Service; Dedicated service account management, pin-activated emergency phone support for critical issues, serviced by SonicWall-approved subject matter experts, monthly newsletter & reporting; Online Self-Service; Online collaboration forums, interactive knowledge base, technical documentation, how-to video libraries; Professional Services; Remote installation assistance. Project-based deployment & project management services; Health check services; Remote & onsite technical assistance; Standard Service; Break fix support for Q&A. Follow-the-sun support, globally serviced.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customer can use our Managed Solutions team and SonicWall online support. Knowledge base articles, SonicWall University on Sonicwall.com is also available along with technical documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Configuration can be exported. Virtual appliance can be wiped clean if desired.
• End-of-contract process: Security services and support functions cease to be updated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Full GUI & CLI are available for configuration, management and monitoring purposes.
• Accessibility standards: None or don’t know
• Description of accessibility: SonicWall CMS or SMA is accessed and configured using a web rbrowser or CLI client.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: There is a fully restful API available for the SonicWall SMA. It allows comands to be sent to configure or to set up the appliance.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Portal login screen can be branded with customer logo.

Scaling

• Independence of resources: There is no user limit, if more useres need to access remotly, you add an additional SMA appliance.

Analytics

• Service usage metrics: Yes
• Metrics types: Active Users; CPU utilization; Memory utilization; Network bandwidth; swap utilization; disk space utilization
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SonicWall

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: You can export configuration file from the appliance or can make a local backup.
• Data export formats: Other
• Other data export formats: Proprietary configuration format
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: It is impossible for us to provide guarantees due to the reliance of the underlying Cloud Platform or Server.
• Approach to resilience: With CMS in place all SMA appliances are active and if one SMA appliance fails, one of the other appliances will take over.
• Outage reporting: You can configure a specific Syslog Server, where the system can report to

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: LDAP/AD/RADIUS/One Identity Defender/RSA/PKI/SAML2.0/Local User.
• Access restrictions in management interfaces and support channels: The management infercae can be restricted by only giving access to specified acccounts of your choosing. Further more access can be limited by public IP to your chosen address. For access to support channels this would be acheieved via mysonicwall.com. An account is needed in order to register the device. Mysonicwall.com requires a username and password as well as optional MFA.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: The Administrator would go to the web UI of the SMA/CMS Virtual appliance. Here they would input their username and password in order to gain access to the appliance. SonicWall SMA/CMS also can integrate with third party MFA solutions for an additional layer of authentication.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 30/01/2020
• What the ISO/IEC 27001 doesn’t cover: Customer technology services, such as cloud services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials +
• Information security policies and processes: As an ISO 27001 certified organisation Xpertex follow a suite of processes that support our policies that themselves have been derived from our Statement of Applicability (SoA). ; Examples of our documentation suite – ; 1. Risk Assessment; 2. Business Continuity and Disaster Recovery; 3. Non-conformance and Breaches ; 4. Physical Security ; 5. Personnel Security including remote working; 6. Network Security ; 7. Technology estate; 8. Crypto Management (where required); 9. Supply Chain Assurance (via the Rizikon toolset); 8. User SyOps; 10. Asset Management including safe Destruction and Disposal ; 11. Change Control; 12. Data Classification and Handling; ; We have an over-arching Security Management Plan (SMP), that covers all aspects of our Information Security estate and is available upon request.; We re-certify to ISO 27001 every 3 years, but we are subject to annual maintenance audits (next audit due in June 2022). ; The Security Controller has responsibility to audit compliance against the controls in the ISO standard, these audit records form part of continual improvement posture we have that is driven by our ISO 9001 Quality Management System (that has recently been recertified).; Monthly board meetings include a standing agenda from the security controller where all security matters are discussed and minuted.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All part of our standard Impact Assessment, ITL lifecycle management and Change Management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SonicWall CAS vulnerabiliities are managed using the standard manufactirer processes. Any and all potential vulnerabilites are published on the SonicWall psirt website - https://psirt.global.sonicwall.com/vuln-list
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Xpertex provide protective monitoring services to our customers. Internally, we use AlienVault software in line and accordance with our CE+ and ISO 27001 and ISO 9001 certfications.
• Incident management type: Supplier-defined controls
• Incident management approach: Details of impact of specific failures and associated priorities and SLA's are be discussed and agreed with customers in line with ITIL best practice. Our Service Manager will work to resolve service incidents to meet target performance level (KPI's and SLA's) and can escalate our response through the Service Director.; Incidents are reported by telephone our email through to our service desk and are reported in accordance with the support contract in place between us and the customer at that time.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Xpertex is committed to continually improving our environmental performance and monitoring. Xpertex has started the process to gain the following two environmental ISO accreditations:; ; ISO 14001 Environmental Management System; ISO 50001 Energy Management System; This is on top of our existing ISO9001, ISO27001 and Cyber Essentials PLUS accreditations.; ; Critical to our core operation is our IT infrastructure and Data Centre, which house our IT equipment, along with connectivity to our cloud Infrastructure. Xpertex recognises that energy efficient practices, and reducing our carbon footprint, are paramount in achieving our corporate sustainability goals.; ; Xpertex also works with its customers to help them reduce their carbon footprint where appropriate.; ; Full social value statement https://xpertex.com/social-values/

  Tackling economic inequality

  We are committed to equal pay for our workforce. To address our gender pay gap, we have several initiatives in place, to not only attract more talent, but to encourage a more balanced, and rewarding workplace.; ; Working with educational institutions to help attract more women into STEM focused roles.; We have a mentoring programme available for all, to encourage progression into senior roles.; Training is available to cover areas like Equality & Diversity, Unconscious Bias, etc.; We have established a Women’s Working Group who assist in supporting the attraction, retention and promotion of our female talent across the business.; ; Full social value statement https://xpertex.com/social-values/

  Equal opportunity

  Xpertex is committed to developing, supporting and sustaining a diverse workforce. It strives to create a working environment where everyone can to do their job, to the best of their ability, without having to face discrimination, harassment or victimisation. Xpertex avoids unlawful discrimination in all aspects of employment including recruitment, promotion, training opportunities, pay and benefits, discipline and selection for redundancy. Any decisions concerning employment, promotion and training will be based on objective, job-related criteria and merit. Disability and personal/home commitments will not form the basis of employment decisions except where absolutely reasonable and permissible within anti-discrimination law.; ; Xpertex monitors the ethnic, gender, age composition of our existing workforce as well as the number of people with disabilities within these groups and will consider and take any appropriate action to address any problems that may be identified by the monitoring process.; ; Full social value statement https://xpertex.com/social-values/

  Wellbeing

  Xpertex has an Employee Assistance Programme available to all staff which provides access to advice, counselling and support. Workplace mental health is especially important to the company with information and advice issued on a regular basis. We give every employee a day off on their birthday and additional holiday allowances are in place to recognise length of service milestones. We conduct an annual staff survey which provides opportunity for any issues to be raised to the senior management. Processes exist where concerns can be raised without fear of negative consequences for the individual raising the concerns. Flexible working practises developed during the Covid pandemic are in place giving all staff the ability to work from home where possible. We are continuing to provide these flexible working practices post-pandemic. Flexible working hours are encouraged and were invaluable during the pandemic and enabled parents with school age children to home-school their children, and those with responsibilities to the elderly to provide the support they wish to give. Staff are also encouraged to volunteer to continue to volunteer in the community. Xpertex participated in a local initiative to offer IT equipment to under-privileged children in the local community allowing them to conduct their schooling from home. When staff started to return to the office, all sensible precautions have been maintained. A cycle to work and an electric car salary sacrifice scheme are also available to all employees.; ; Full social value statement https://xpertex.com/social-values/

Pricing

• Price: £1,293.00 an instance
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Fully featured SMA virtual appliance with a time-liited (typically 1 month) licence.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.carter@xpertex.com. Tell them what format you need. It will help if you say what assistive technology you use.