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SOFTSERVE SYSTEMS LTD

Strategic Technology Advisory Services

SoftServe’s Strategic Technology Advisory Services provide independent, evidence-based advice to support senior decision-making on cloud, digital and technology initiatives. The service focuses on strategic options analysis, prioritisation and governance to improve outcomes, excluding programme delivery or bespoke software development.

Features

  • Strategic options analysis for technology and digital initiatives
  • Advisory support for cloud, data and digital transformation decisions
  • Investment prioritisation and benefits realisation planning
  • Governance, assurance and risk management advisory
  • Alignment of technology initiatives with organisational strategy
  • Support for business case development and decision-making
  • Stakeholder engagement and executive briefings
  • Independent challenge and assurance support
  • Documentation and knowledge transfer for strategic outcomes

Benefits

  • Improves quality and confidence of strategic decision-making
  • Reduces risk through independent challenge and assurance
  • Supports clear prioritisation of technology investments
  • Enhances governance and executive oversight
  • Improves alignment between strategy and delivery outcomes
  • Enables informed and evidence-based technology choices
  • Accelerates strategic clarity for complex initiatives
  • Builds organisational confidence through trusted advisory support

Pricing

Service documents

Request an accessible format
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Framework

G-Cloud 15

Service ID

2 9 0 2 6 1 3 0 1 5 5 3 1 6 3

Contact

SOFTSERVE SYSTEMS LTD Adam Heaton
Telephone: +447833366949
Email: aheat@softserveinc.com

About your service

Service categories

Cloud Support Services

Cloud Migration Planning

  • Capability analysis
  • Enterprise architecture
  • Cloud gap assessment
  • Architecture options analysis
  • Delivery Road-mapping

Service scope

Service constraints
N/a

User support

Email or online ticketing support
Yes
Support response times
Within 24 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Testing with individuals experiencing visual impairments, motor disabilities, and cognitive impairments. We utilise a range of assistive technologies, including screen readers, voice recognition software, and alternative input devices. This thorough process allows us to evaluate the usability and functionality of our service effectively.
Support levels
1) Core: 09:00 to 17:00 Mon-Fri excluding English Public holidays; suitable for most business-critical applications.
2) Extended: 08:00 to 18:00 Mon-Fri excluding English Public holidays.
3) 24x7: full 24x7x365 support.
4) Bespoke: customised set of service hours that meets unique business requirements.

Different business needs require flexibility in response and resolution times:
1) Core: resolution times are P1: 1 day, P2: 2 days, P3: 8 days and P4: 20 days.
2) Enhanced: resolution times are P1: 4 hours, P2: 8 hours, P3: 4 days and P4: 10 days.
3) Bespoke: a customised set of response and resolution times that meets your unique business requirements.

Severity Levels for Incidents are defined as follows:
a) Priority Level 1 (Critical) - reported problem causes a halt to the client’s core business processes and no work-around is available.
b) Priority Level 2 (Major) - reported problem causes degradation of the client’s core business processes and no reasonable work-around exists.
c) Priority Level 3 (Intermediate) - reported problem impacts the client’s operational environment; it does not affect core business processes; a work-around is available.
d) Priority Level 4 (Minor) - a non-critical problem causing some disruption with little or no impact on client operation.
AI chatbot
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £400.00 £400.00
Associate business architect £550.00 £550.00
Business architect £1,004.00 £1,004.00
Lead business architect £1,300.00 £1,300.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,130.00 £1,130.00
Senior data architect £1,300.00 £1,300.00
Chief data architect £2,392.00 £2,392.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,050.00 £1,050.00
Senior enterprise architect £1,300.00 £1,300.00
Lead enterprise architect £1,750.00 £1,750.00
Principal enterprise architect £1,870.00 £1,870.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £550.00 £550.00
Network architect £890.00 £890.00
Lead network architect £1,300.00 £1,300.00
Security architect
Role level UK Rate Offshore Rate
Security architect £890.00 £890.00
Lead security architect £1,300.00 £1,300.00
Principal security architect £1,750.00 £1,750.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £700.00 £700.00
Solution architect £1,067.00 £1,067.00
Senior solution architect £1,193.00 £1,193.00
Lead solution architect £1,300.00 £1,300.00
Principal solution architect £1,750.00 £1,750.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £700.00 £700.00
Technical architect £878.00 £878.00
Senior technical architect £1,067.00 £1,067.00
Lead technical architect £1,300.00 £1,300.00
Principal technical architect £1,750.00 £1,750.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £2,440.00 £2,440.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £2,440.00 £2,440.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £2,440.00 £2,440.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,300.00 £1,300.00
Principal cyber security audit and assurance £1,870.00 £1,870.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £630.00 £630.00
Lead cyber security governance and risk manager £1,300.00 £1,300.00
Principal cyber security governance and risk manager £1,870.00 £1,870.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £630.00 £630.00
Lead cyber security monitoring £1,300.00 £1,300.00
Principal cyber security monitoring £1,870.00 £1,870.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £630.00 £630.00
Lead cyber security incident response £1,300.00 £1,300.00
Principal cyber security incident response £1,870.00 £1,870.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £630.00 £630.00
Lead cyber security vulnerability management £1,300.00 £1,300.00
Principal cyber security vulnerability management £1,870.00 £1,870.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £630.00 £630.00
Lead cyber security digital forensics £1,300.00 £1,300.00
Principal cyber security digital forensics £1,870.00 £1,870.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £630.00 £630.00
Lead cyber security penetration testing £1,300.00 £1,300.00
Principal cyber security testing £1,870.00 £1,870.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £630.00 £630.00
Lead cyber security secure systems architecture and design £1,300.00 £1,300.00
Principal cyber security secure systems architecture and design £1,870.00 £1,870.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £490.00 £490.00
Analytics engineer £700.00 £700.00
Senior analytics engineer £830.00 £830.00
Lead analytics engineer £980.00 £980.00
Head of analytics engineering £1,470.00 £1,470.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £490.00 £490.00
Data analyst £700.00 £700.00
Senior data analyst £830.00 £830.00
Principal data analyst £980.00 £980.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £700.00 £700.00
Senior data engineer £850.00 £850.00
Lead data engineer £1,000.00 £1,000.00
Head of data engineering £1,500.00 £1,500.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,067.00 £1,067.00
Head of data ethics £1,256.00 £1,256.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £827.00 £827.00
Lead data governance manager £1,082.00 £1,082.00
Head of data governance £1,236.00 £1,236.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £450.00 £450.00
Associate data scientist £580.00 £580.00
Data scientist £790.00 £790.00
Principal data scientist £930.00 £930.00
Lead data scientist £1,000.00 £1,000.00
Head of data science £1,500.00 £1,500.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,067.00 £1,067.00
Lead machine learning engineer £1,130.00 £1,130.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £490.00 £490.00
Performance analyst £650.00 £650.00
Senior performance analyst £800.00 £800.00
Lead performance analyst £980.00 £980.00
Head of performance analysis £1,470.00 £1,470.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £490.00 £490.00
Application operations engineer £630.00 £630.00
Senior application operations engineer £770.00 £770.00
Lead application operations engineer £850.00 £850.00
Principal application operations engineer £970.00 £970.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £630.00 £630.00
Senior business relationship manager £770.00 £770.00
Lead business relationship manager £850.00 £850.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £630.00 £630.00
Change and release analyst £770.00 £770.00
Change and release manager £850.00 £850.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £630.00 £630.00
Senior operations analyst £770.00 £770.00
Operational control manager £827.00 £827.00
Head of command and control £1,236.00 £1,236.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £450.00 £450.00
End user computing engineer £630.00 £630.00
Senior end user computing engineer £770.00 £770.00
Lead end user computing engineer £850.00 £850.00
Principal end user computing engineer £970.00 £970.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £630.00 £630.00
IT service manager £630.00 £630.00
Senior IT service manager £770.00 £770.00
Head of IT service management £1,236.00 £1,236.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £630.00 £630.00
Major incident manager £770.00 £770.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £450.00 £450.00
Infrastructure engineer £630.00 £630.00
Senior infrastructure engineer £800.00 £800.00
Lead infrastructure engineer £900.00 £900.00
Principal infrastructure engineer £1,231.00 £1,231.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £450.00 £450.00
Infrastructure operations engineer £630.00 £630.00
Senior infrastructure operations engineer £800.00 £800.00
Lead infrastructure operations engineer £900.00 £900.00
Principal infrastructure operations engineer £1,231.00 £1,231.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £630.00 £630.00
Problem manager £770.00 £770.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £630.00 £630.00
Senior service desk analyst £770.00 £770.00
Service desk manager £853.00 £853.00
Head of service desk £1,236.00 £1,236.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £630.00 £630.00
Service readiness analyst £630.00 £630.00
Service transition manager £770.00 £770.00
Lead service transition manager £1,082.00 £1,082.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £373.00 £373.00
Junior business analyst £500.00 £500.00
Business analyst £690.00 £690.00
Senior business analyst £850.00 £850.00
Lead business analyst £930.00 £930.00
Head of business analysis £1,320.00 £1,320.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £500.00 £500.00
Delivery manager £670.00 £670.00
Senior delivery manager £800.00 £800.00
Head of (Agile) delivery management £1,320.00 £1,320.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £630.00 £630.00
Digital portfolio manager £878.00 £878.00
Senior digital portfolio manager £1,055.00 £1,055.00
Head of portfolio £1,320.00 £1,320.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £500.00 £500.00
Product manager £690.00 £690.00
Senior product manager £850.00 £850.00
Lead product manager £930.00 £930.00
Head of product £1,320.00 £1,320.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £941.00 £941.00
Service owner
Role level UK Rate Offshore Rate
Service owner £853.00 £853.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £500.00 £500.00
QAT analyst £630.00 £630.00
Senior QAT analyst £770.00 £770.00
Lead QAT analyst £850.00 £850.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £550.00 £550.00
Test engineer £550.00 £550.00
Senior test engineer £770.00 £770.00
Lead test engineer £850.00 £850.00
Test manager
Role level UK Rate Offshore Rate
Test manager £850.00 £850.00
Head of test £1,067.00 £1,067.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £437.00 £437.00
Junior DevOps engineer £525.00 £525.00
DevOps engineer £650.00 £650.00
Senior DevOps engineer £800.00 £800.00
Senior DevOps engineer - management £1,300.00 £1,300.00
Lead DevOps engineer £980.00 £980.00
Lead DevOps engineer - management £1,300.00 £1,300.00
Principal DevOps engineer £1,200.00 £1,200.00
Principal DevOps engineer - management £1,870.00 £1,870.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £373.00 £373.00
Junior frontend developer £500.00 £500.00
Frontend developer £650.00 £650.00
Senior frontend developer £800.00 £800.00
Lead frontend developer £980.00 £980.00
Head of frontend development £1,470.00 £1,470.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £373.00 £373.00
Junior developer £500.00 £500.00
Developer £650.00 £650.00
Senior developer £800.00 £800.00
Senior developer - management £1,300.00 £1,300.00
Lead developer £980.00 £980.00
Lead developer - management £1,300.00 £1,300.00
Principal developer £1,200.00 £1,200.00
Principal developer - management £1,870.00 £1,870.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £450.00 £450.00
Accessibility specialist £620.00 £620.00
Senior accessibility specialist £780.00 £780.00
Head of accessibility £1,320.00 £1,320.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £350.00 £350.00
Junior content designer £450.00 £450.00
Content designer £620.00 £620.00
Senior content designer £780.00 £780.00
Lead content designer £930.00 £930.00
Head of content design £1,320.00 £1,320.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £780.00 £780.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £350.00 £350.00
Junior graphic designer £450.00 £450.00
Graphic designer £620.00 £620.00
Senior graphic designer £780.00 £780.00
Lead graphic designer £930.00 £930.00
Head of graphic design £1,320.00 £1,320.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £350.00 £350.00
Junior interaction designer £450.00 £450.00
Interaction designer £620.00 £620.00
Senior interaction designer £780.00 £780.00
Lead interaction designer £930.00 £930.00
Head of interaction design £1,320.00 £1,320.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £350.00 £350.00
Junior service designer £450.00 £450.00
Service designer £620.00 £620.00
Senior service designer £780.00 £780.00
Lead service designer £930.00 £930.00
Head of service design £1,320.00 £1,320.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £620.00 £620.00
Lead technical writer £930.00 £930.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £350.00 £350.00
Junior user researcher £450.00 £450.00
User researcher £620.00 £620.00
Senior user researcher £780.00 £780.00
Lead user researcher £930.00 £930.00
Head of user research £1,320.00 £1,320.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY Point
ISO/IEC 27001 accreditation date
Thursday 3 October 2024
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
DNV - Business Assurance
ISO 9001 accreditation date
Wednesday 26 November 2025
What the ISO 9001 doesn’t cover
N/a
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
2a47d344-1ff4-4747-85ab-8138036d754a
Cyber essentials plus
No
Cyber Essentials Alternative
You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aheat@softserveinc.com. Tell them what format you need. It will help if you say what assistive technology you use.