JUNGLE I.T. LIMITED
Managed Backup
Managed service for cloud backups in Microsoft Azure
Features
- Managed Service
- Data Backup
- Cloud Backup
- UK Data Centre
Benefits
- Secure Data Backup
- Reporting on success and failures
- Pro-active monitoring
Pricing
£2.50 a unit
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@jungleit.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 9 0 3 0 9 2 3 9 7 6 2 4 7 6
Contact
JUNGLE I.T. LIMITED
Alex Carey
Telephone: 01132584433
Email: sales@jungleit.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Microsoft 365 Azure IaaS
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- Support only for Microsoft 365 and Microsoft Azure public cloud. On premis hardware can also be supported.
- System requirements
- Microsoft 365
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- P1- 15 mins P2-1 hour P3- 4 hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
See terms and conditions of service for support levels.
Technical account manager is provided. Escalation to cloud support engineer available included in the cost for issues that can't be resolved in the service desk. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Fully managed service. No interaction needed from end user. Onboarded is fully project managed by our in-house project management team.
- Service documentation
- No
- End-of-contract data extraction
-
Usually, data is simply deleted as it is a backup (not archive)
For data that needs to be retained. It can be restored to alternative storage if needed. - End-of-contract process
- Project managed off-boarding included in cost. Engineering time for any required data retention is charged on a time and materials basis based on rate card.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Cloud based service with elastic demand
Analytics
- Service usage metrics
- Yes
- Metrics types
- Stored data volume list of backups sets Daily success / failure reporting Monthly managed service report
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- N-Able
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Professional services charge to restore data to a secondary location. Charge based on rate card.
- Data export formats
- Other
- Other data export formats
-
- Data restored to source location
- Data restored to secondary location
- Data import formats
- Other
- Other data import formats
- Data copied from source to destination using backup software
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- SLA's and service credit information available on request and depend on server level taken.
- Approach to resilience
- Information available on request
- Outage reporting
- Public dashboard, email alerts and account manager contact
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Access restrictions in management interfaces and support channels
-
Minimum permissions needed to perform task are granted.
Authorisation for any changes in user permissions audited via security ticketing system - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS
- ISO/IEC 27001 accreditation date
- 13 April 2023
- What the ISO/IEC 27001 doesn’t cover
- 8.4, 8.25, 8.28 and 8.29
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO 27001 - 2022
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- ITIL based change management system in place.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Third party supplier manages securely.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Third party supplier manages monitoring of service.
- Incident management type
- Supplier-defined controls
- Incident management approach
- ITIL based incident management approach.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
Tackling economic inequality
We have a few initiatives centered around supporting those who are at a disadvantage. Including supporting local charities such as our recent Bake Sale. WE also recently committed to supporting three local charities for the next five years.
https://www.jungleit.co.uk/insights-and-events/news/our-commitment-to-supporting-local-charities/Equal opportunity
We share social posts around supporting talent in the tech sector, including talent that is often underrepresented or misunderstood.
Recent news piece was created around our approach to support talent too.
https://www.jungleit.co.uk/insights-and-events/news/supporting-future-talent-in-the-tech-sector/
News piece of Supporting the Armed Forces Covenant
https://www.jungleit.co.uk/insights-and-events/news/supporting-the-armed-forces-covenant/
Pricing
- Price
- £2.50 a unit
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- 30 days free trial of system. Professional services to set up is initially discounted but charged if service goes live.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@jungleit.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.