GLOBAL VIEW SYSTEMS LIMITED

MyPorter: Hospital Workforce Task Management Solution

MyPorter adaptable hospital workforce task management solution, designed by hospital porters to meet the demands of hospital staff scheduling and logistics. MyPorter underpins the drive for hospital workforce management and automated portering services improving patient experience and flow, clinical support, positive patient outcomes and experience. UK Based.

Features

• Remote full web-browser access and UK build and support
• Two-Way Radio Compatibility and Smart Device Compatibility
• Simple, intuitive task management platform dashboard with proactive notifications
• Easy task creation, allocation and management for soft services.
• Real-Time workflow information and porter availability and resource planning
• Full time date stamp task history including pauses and cancellations
• Automatic task creation and intelligent job tasking increasing performance
• Clearly Defined Warnings and Priorities with automatic alert dispatch
• Single page reporting dashboard using AI and trend analysis capability
• Full data insight report system to improve service delivery

Benefits

• Proactive priority based notification to prevent missed KPI targets
• Flexible solution designed to grow with your needs
• Improved porter productivity, safety, workforce management and accountability
• Mitigate risks with full warnings and priority coding notifications
• Real-Time interface designed to minimise training and maximise allocation speed
• Increased fairness and performance monitoring, to promote porter positivity
• Improved patient flow; reduce delayed events and identify bottlenecks
• Promotes a quieter environment and improved patient experience
• Reliable data to support benchmarking and evidence trend improvements
• UK Based design, development and support team

£10,950 an instance a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.wright@globalviewsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

290469793864743

Contact

Matthew Wright
01482772536
matt.wright@globalviewsystems.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Any planned maintenance of the cloud service, will be communicated to the customer to whom account is linked. The support contract is agreed upon the sale, and only the supported operating system and minimum required specifications will be supported as per the contract.
• System requirements:
  • Windows Server 2019 Hardware virtualization (continued below)
  • 250GB HDD 16GB RAM Xeon 3.0GHz (see above)
  • Windows10 Pro Hardware virtualization (continued below)
  • 250GB HDD 16GB RAM Xeon 3.0GHz (see above)
  • Windows10 Enterprise Hardware virtualization (continued below)
  • 250GB HDD 16GB RAM Xeon 3.0GHz (see above)
  • Microsoft Azure Nested virtualization (continued below)
  • 250GB HDD 16GB RAM Xeon 3.0GHz (see above)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All relate to 9 to 5 Mon to Friday. Acknowledgement of receipt within:; Minor Errors: 4 hours. System Defect with Workaround: 60 minutes. Business Critical Failures: 60 Minutes.; Option to upgrade to Gold Level Support, which would include 24/7 phone and email support and is referenced and detailed in our pricing document.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support includes email and phone support 9 to 5 Monday to Friday. The provision of support services is via a Help Desk on a remote off-site basis. The provision of Support Services at Site(s) is chargeable at £689/day, plus reasonable travel expenses.; ; The provision of support services is via a Help Desk on a remote off-site basis. The provision of Support Services at Site(s) on no more than 3 occasions in each Contract year shall be included in the annual fee. The provision of any Support Services at Site(s) in excess of this are chargeable at £689/day, plus reasonable travel expenses.; ; Account Managers are provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A dedicated Project Manager will be appointed to liaise with the customer to ensure smooth access of the software and will conduct a pre contract meeting to define and gain agreement on timescales task and responsibilities. Once access is confirmed the project manager will support the customer with a onsite visits to start to populate and shape the dashboard for operation use. Full onsite training is provided on a team and train the trainer basis and a full master user guide document is provided covering the software dashboard introduction and step by step how to guides for operational procedures and reporting from a porter Managers perspective . The support also includes for the access to video tutorials covering the software dashboard introduction and basic operational tasks and how too guide. Lastly we provide online support through our dedicated project manager and tech support lines and is all included in the annual licence fee. Additional certified Train days can be arranged at a cost from £600 per day and is referenced and detailed in the pricing document.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The data is accessible by the user during and at end of contract without restriction by us. Users have minimal personal data held within the software. The system responsible has the ability to edit, add and remove the user from the system. The retention of key information is governed by the policy of the Hospital/ Trust.
• End-of-contract process: The contract includes access to the MyPorter portal dashboard, dedicated project and account management, onsite training, video tutorials and master user guide training and documents together with standard tech support for the licenced period. Additional tech support and training can be purchased as individual modules there after. Once the notice to terminate or a formal decision is taken to not renew the support team will ensure all data is both accessible and delivered in CSV format and as a SQL database back-up. The software will cease to work following a 1 month extension beyond the termination date. Please see our pricing document for more information.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our mobile app reflects the desktop view in a number of ways and is compatible with Android OS and accessed through an icon on your phone's desktop. For a Porter the app displays the operational task activity associated with themselves and displays tasks allocated, paused completed with time data stamped with simple input capability for update job status.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: All applications are browser based and are accessed through the common web browsers including but not exclusive to Google Chrome, Safari and Internet Explorer. The service backbone is based on an administration account for remote management, audit and configuration. Multiple types of roles can be limited to each user for the purpose of the software.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Currently the system hasn’t been tested for this purpose, future features include colour schemes and the removal of flashing items.
• API: No
• Customisation available: Yes
• Description of customisation: As a resource the customer centric task management data dashboard it is designed to be customisable to make it a bespoke reflection of the service the Porters and soft service delivers for each customer as they create their own hospital dashboard. This includes the customer creation and customisation of the Hospital and trust names, Portering teams, skills sets and capabilities. All individual customers can create their own communication strategies for the porters and management using either Digital Radio or smart device or can combined both. All dashboard performance formulas including task allocation and KPI adherence is typically customised by the administrator and management of the service through additional authorised access layer provided, an option created to support maximum customisation of service administration. A flexible reporting module is also included to create customer specific reporting capabilities for every customer in order to create bespoke reports or schedule standard requirements just for them.

Scaling

• Independence of resources: Regular Load testing on APIs and message queue performed at scale.

Analytics

• Service usage metrics: Yes
• Metrics types: Porter Resource Usage, Capacity monitoring, User Tasks complete, Paused Tasks, Issue tracking, Clinical ward level analysis.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The credentials for the sql database is given allowing the customer to extract all the tables as required. Pre configured reports are available to help monitor the data. All tables can be extracted by CSV also.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The level of availability is 99% per year and is controlled by the SLA support package to ensure swift fault resolution.
• Approach to resilience: Available on request.
• Outage reporting: Any impact on users experience including upgrades and outages are communicated through technical and sales bulletins through designated email address and through announcements on in App messaging facility. However we consult and agree a customer specific requirements and best communication channels to accommodate and meet individual expectations and endeavour to automate routine support information and processes where possible. We are currently designing a customer dashboard and forum to also be a virtual notice board of new features, updates and emerging good practice and case studies. All events and messages are logged within the software and all service issues are ticketed and controlled through the support system. All customer contact by customers either initiated by GVS or an enquiry by the customer resolution to the support request is followed up by a customer service contact to ensure resolution, gain feedback and satisfaction of our customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: The service uses OAuth 2.0 Bearer Token security. A username and password is used to acquire a token from which API endpoints can be hit and return data if the token allows.
• Access restrictions in management interfaces and support channels: The use of user roles dictate what the logged in user can access. Their bearer token only allows certain endpoints to hit. The UI hides components not to be accessed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard
• PCI DSS accreditation date: 04/12/2019
• What the PCI DSS doesn’t cover: Within the PCI DSS requirement for the certified compliance the costs associated with the investment in providing and maintaining firewall configuration to protect data, stored card holder data programs processes and procedures, Encryption software and antivirus software are not covered.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • Cyber Security Essential
  • Cyber Essentials
  • MedMod B
  • MedMod D

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: GVS has an IT Policy written into its QA standard with responsibilities assigned to designated staff, this policy is reviewed on a 6 months basis. Information Classification, Access Controls, Security Software, Employees Joining and Leaving, Device Protection and Password Guidelines are all set out within the document.
• Information security policies and processes: All users would be required to fill out a AUT (acceptable user policy) ensuring the software is used only for its intended purpose. ; The software itself is protected by user account control requiring usernames and passwords. A EULA is mandatory displayed and must accepted by all new operators before using the software.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Issue tracking software is used to ensure all software related changes are met. A QA process ensures tests against each service have been adhered to and present.; Third party services will be kept up to date and integration testing performed. Software is built using the latest supported Microsoft frameworks and notifications of changes are monitored to ensure these are used.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Currently potential threats are not monitored by GVS. The threats to the clients cloud account will be on them.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Currently potential compromises are not monitored by GVS. The threats to the clients cloud account will be on them.
• Incident management type: Supplier-defined controls
• Incident management approach: Users who experience technical issues would consult the local IT department prior to contact GVS. The customer will have a support contract with GVS and depending on the level taken have a few options. GVS have a dedicated department and use a ticketing system to monitor support calls and emails.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fighting Climate Change - GlobalView Systems offers a company car scheme to key roles within the organisation. To minimise the environmental impact we ensure that any company car must be a hybrid model. Furthermore, we encourage the use of remote (Teams/Zoom) meetings as a strong preference to minimize travel. Adherence to ROHS and WEEE directives related to electronic waste and printer toner, packing, and general waste is recycled.
• Tackling economic inequality:

  Tackling economic inequality

  Tackling Economic Inequality – GlobalView Systems have a system in place to monitor and record that wages and benefits paid for a standard working week, at a minimum meet national legal standards or industry benchmark standards, whichever is higher. Wages should always be enough to meet basic needs and to provide some discretionary income.
• Equal opportunity:

  Equal opportunity

  Equal opportunities – GlobalView Systems shall have assigned responsibility for equal employment issues at a CEO/ Director level and have systems and policies in place to make sure that qualifications, skill and experience are the basis for the recruitment, placement, training and advancement of staff at all levels. Records shall be kept on these activities
• Wellbeing:

  Wellbeing

  Wellbeing - GlobalView comply with UK law, and collective agreements and be based on international labour standards. Overtime shall be according to national law, agreements between employer or employer’s organization and labour’s organization and compensated according to valid agreements or according to agreements between the employer and the employee.

Pricing

• Price: £10,950 an instance a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A trial solution is offered to the end user as a reduced feature evaluation service. This is arranged with the onsite team and deployed under GlobalView’s guidance for an agreed length of time.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.wright@globalviewsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.