S8080 Limited

Drupal support and Drupal upgrades

ISO27001 Drupal 7, 8 and 9 upgrades, support and Drupal CMS migration. Helping with Drupal CMS/platform optimisation, updates, maintenance, hosting (inc. Azure), Drupal security patching, development, training, 24/7/365 support. Drupal migrations: S8080 assist with pre-migration transition planning, Drupal code reviews, security, privacy, accessibility and usability audits of existing websites/digital services.

Features

  • UK Drupal consultancy, digital services and websites, 22 years experience
  • Drupal 7, Drupal 8 upgrades, Drupal 9 deployment and development
  • Drupal migration and Drupal updates and configuration
  • Drupal security hardening and patching
  • Mobile optimised Drupal templates (Including LocalGov Drupal)
  • LocalGov Drupal platform deployment
  • Drupal content versioning, audit and rollback
  • Powerful search options including Apache Solr, Funnelback and Elasticsearch
  • Drupal UK cloud hosting options, fully managed, public or private
  • Drupal multilingual publishing and Welsh Language Standards compliant

Benefits

  • IA, user centred design, user testing and Alpha rapid prototyping
  • Drupal has no vendor tie-in and no licence fees
  • Complex Drupal back-office and CRM Drupal integrations, with single sign-on
  • ISO 27001 certified and ISO 9001 certified Drupal support
  • Cyber Essentials and Cyber Essentials Plus certified Drupal support
  • 24/7/365 support with direct Drupal developer access
  • Drupal accessibility testing to WCAG 2.1 AAA
  • Clients include No.10, ministerial departments, emergency services, local authority, education
  • UK based agency, Drupal team and hosting provision. No contractors
  • Exploitation Security - Anti DDOS measures and PEN testing options

Pricing

£665 to £770 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@s8080.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 9 0 8 6 0 2 0 2 4 5 7 0 4 7

Contact

S8080 Limited Matt Howard
Telephone: 01792 398266
Email: matt@s8080.com

Planning

Planning service
Yes
How the planning service works
During your shortlisting process, we will provide you with a detailed method statement and accurate costs specific to your project requirements and, if required, the hosting requirements.

The stages correspond to those in the Government Digital Service's Service Manual and Digital Service Standard.

Once we begin working together, we can assist with all aspects of planning for your new system, including:

• Technical alignment meetings with your other service providers and internal IT team
• Cloud strategy, business analysis, and stakeholder requirements
• User research
• Content audit and inventory
• Migration strategy
• Information architecture
• Technical and security architecture (ISO27001)
• Hosting planning, server configuration, and hardening
• Prototyping, user journeys, and solution design
• User testing planning
• Platform recommendations
• Training and user documentation
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Drupal cloud-based CMS and digital services
  • Rackspace fully managed hosting
  • UKCloud fully managed hosting
  • Microsoft Azure fully managed hosting
  • A cloud hosting platform of your choice (including Acquia)

Training

Training service provided
Yes
How the training service works
Our training sessions for your CMS or digital service typically last between half a day and a full day, depending on functionality. You will be trained by your S8080 project manager and the lead developer for your project. These two people will have been intimately involved in your project from inception and will have a detailed understanding of every aspect.

They will prepare easy to read, concise documentation for you and your team and also brief video tutorials for common tasks. These videos will always be available to you as 'reminders' for tasks that you may only perform occasionally.

We encourage a 'train the trainer' approach to keep your training costs low, and we'll typically train up to six members of your team in the session. If you'd like larger groups trained, we may split the training into several smaller groups to retain the ideal trainer/trainee ratios.
Training is tied to specific services
Yes
Services the training service works with
  • Drupal cloud-based CMS and digital services
  • Rackspace fully managed hosting
  • UKCloud fully managed hosting
  • Microsoft Azure fully managed hosting
  • A cloud hosting platform of your choice (including Acquia)

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
S8080 assist with transition planning and can provide code review, privacy, security, accessibility, and usability (UX) compliance audits of an existing Drupal website or digital service before helping you with migration.

If you'd like us to migrate or support a Drupal CMS, website or digital service that has been built by another provider, we will need to check a few things first to validate existing compliance, security, accessibility, and usability.

Once these checks have been made, we'll assist with any remedial technical, UX, privacy or security actions.

We'll then be able to help with Drupal software setup, configuration, and optimisation, cloud hosting setup, incorporating branded accessible templates that work across different browsers and mobile devices.

Finally, if required, we can help you with your existing content; assisting with a content audit, mapping existing content to your new system and developing a migration plan.

Once live, we'll support you with Drupal maintenance, hosting, security patching, system hardening, upgrades, development, training and 24/7/365 monitoring.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Drupal cloud-based CMS and digital services
  • Rackspace fully managed hosting
  • UKCloud fully managed hosting
  • Microsoft Azure fully managed hosting
  • A cloud hosting platform of your choice (including Acquia)

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
S8080 are ISO9001 Quality Standard and ISO27001 Information Security Standard certified.

We also hold Cyber Essentials and Cyber Essentials Plus + certification.

We provide performance testing and QA to ensure your solution is production ready for release, including:

• Creative and brand adherence
• Functionality against specification, user stories and prototypes
• Browser version graceful degradation
• Validation and compliance
• Cross-browser and device compatibility
• Security and vulnerability scanning
• Accessibility testing up to level AAA (WCAG 2.1)
• Load testing – scaling, performance under stress and infrastructure redundancy testing
• Link checking

We can provide a manual test plan and scripts, in the form of test cases for UAT, based on the user stories, requirements and functional specification.

Also, if it's a requirement, your website / digital service can undergo online or lab-based user testing, and pan-disability user testing. Each testing team is made up of individuals who have different types of disabilities and all of whom use assistive technology to access computers.

We test to ensure accessibility for those people with:
• Blind
• Low vision
• Colour-blind
• Dyslexia
• Learning disabilities
• Mobility impairments
• Deaf
• Asperger’s
• Epilepsy
• Anxiety/Panic disorder

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide 'office hours' or '24/7/365' support for cloud-based open source Drupal CMS and Umbraco CMS platforms (websites and digital services). All of our support services are delivered from our Swansea offices.

We support the following:
• Drupal CMS and Umbraco CMS migration, development and support
• Rackspace fully managed hosting
• UKCloud fully managed hosting
• Microsoft Azure fully managed hosting
• A cloud hosting platform of your choice (including Acquia)

Service scope

Service constraints
If you'd like us to migrate or support a CMS, website or digital service that has been built by another provider, we will need to check a few things first to validate existing compliance, security, accessibility and usability.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support availability is 24/7 - 365 days a year. Support response times within 30 minutes, (but usually immediate).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Validation from web chat SaaS provider.
Support levels
Together with a fully managed hosting provision, we offer two support options. Your S8080 technical project manager will be your single point of contact for the duration of your support, who will liaise with developers and engineers on your behalf.

• Standard Support
Work is billed to the nearest 10 minutes and charged at our standard rates with no surcharges. Support will be provided during office hours, Monday to Friday, 9.00 to 5.00pm. For extended cover, see our 24/7/365 support below. Support time can be used for absolutely anything, it's very flexible.

• 24/7/365 Support
For clients who demand an extended level of service. It’s 24 hours a day, seven days a week, 365 days a year and available as an addition to our Standard Support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
12/04/2022
What the ISO/IEC 27001 doesn’t cover
Our whole service provision is covered by ISO/IEC 27001 certification.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
30/03/2012
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
S8080 do not hold the certification directly, however, our hosting partners have a current CSA Security, Trust & Assurance Registry (STAR) certification, up to Level 3, that covers the security of the service.
PCI certification
Yes
Who accredited the PCI DSS certification
Sage Pay Europe
PCI DSS accreditation date
13/07/2017
What the PCI DSS doesn’t cover
S8080 do not hold the certification directly, however, Sage Pay Europe, our preferred online payment partners, have current Payment Card Industry Data Security Standard (PCI DSS) certification.
• PCI DSS
• PCI DSS v3.2
• PCI DSS v3.2 Level 1 Service Provider

We also integrate with other online payment providers, based on client preferences.
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
BS ISO 9001 (UKAS)

Social Value

Fighting climate change

Fighting climate change

We operate a carbon negative business.

We have ISO 14001:2015 Environmental Management certification to ensure every aspect of the environmental impact of our business is considered, audited, and assessed.
Covid-19 recovery

Covid-19 recovery

We are supporting our team by enabling remote working for all, whether they are affected in any way by COVID-19, shielding, or not. We have improved our workplace conditions to increase effective social distancing, having adapted our offices to a hybrid workspace.
Tackling economic inequality

Tackling economic inequality

We aim to provide suitable social value and community benefits, of a technical leaning, to all appropriate projects we work on, on a cost neutral basis. We procure locally where possible and engage with and support local communities when appropriate.

We actively recruit a small number of ‘first job’ or ‘early career’ graduate designers and developers, giving on the job mentoring from our more experienced team members.

Every year, we offer a local undergraduate a paid internship giving them the chance to learn and develop through mentoring and training.

We support our supply chain through prompt payment.
Equal opportunity

Equal opportunity

We promote equality and diversity through our Equal Opportunities and Diversity Policy, and our Ethical Code of Conduct.
Wellbeing

Wellbeing

We have ISO 45001:2018 Occupational Health and Safety Management System to ensure our team members and visitors enjoy a comfortable, safe working environment.

We obtained Investors in People to ensure that our team members are at the heart of S8080’s vision and have everything they need to perform to the best of their ability.

We are supporting our team by enabling remote working for all, whether they are affected in any way by COVID-19, shielding, or not.

We support our local University by attending syllabus / course planning meetings and judging student competitions.

Pricing

Price
£665 to £770 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@s8080.com. Tell them what format you need. It will help if you say what assistive technology you use.