Sweethaven

Cloud Planning and Consultancy Services for Google and Microsoft Migrations

Our consultancy service specializes in guiding schools through the transition from on-premise systems to the cloud. Leveraging Microsoft or Google’s robust cloud services, we provide comprehensive planning and strategic advice to ensure a smooth, secure migration that enhances educational delivery and collaboration.

Features

• Developing strategic roadmaps for cloud migration specific to educational environments.
• Analyzing financial implications to prepare budget forecasts for cloud adoption.
• Assessing potential risks to ensure data security during cloud transition.
• Designing custom training programs for staff on upcoming cloud technologies.
• Providing ongoing advisory services for post-migration system management and queries.
• Creating data governance frameworks for secure cloud-based information handling.
• Formulating integration tactics for cloud services with current educational systems.
• Ensuring regulatory compliance with educational standards in the cloud setup.
• Planning for scalable growth to future-proof schools with cloud technology.
• Establishing robust recovery plans to protect against data loss incidents.

Benefits

• Ensures focused strategy, aligning cloud migration with school’s educational objectives.
• Provides impartial advice, offering balanced perspectives outside internal IT biases.
• Leverages industry expertise, utilizing knowledge from numerous cloud migration projects.
• Reduces internal workload, freeing up school staff for educational priorities.
• Offers proactive problem-solving, anticipating issues before they impact the migration.
• Delivers continuous oversight, maintaining project momentum and timely completion.
• Facilitates vendor negotiations, securing the best terms and cloud solutions.
• Ensures smooth integration, aligning new cloud services with existing workflows.
• Provides training resources, equipping staff with necessary cloud technology skills.
• Offers flexible support, adapting to changing needs during implementation phase.

£1,700 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commerical@sweethaven.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

290901643873378

Contact

Tommy Isaksson
01737228208
commerical@sweethaven.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our consultancy service can be instrumental in helping a school transition to cloud hosting or cloud software services. We would start by assessing the school’s current IT infrastructure, identifying the needs and challenges specific to the educational environment. We would then design a tailored cloud strategy, selecting the right mix of cloud services that align with the school’s objectives, such as scalability, collaboration, and cost-efficiency.; ; We would also ensure compliance with data protection regulations, crucial for handling student information. We would provide a roadmap for migration, detailing the steps for a smooth transition with minimal disruption to school operations. This includes setting up secure access for staff and students, training on new systems, and establishing protocols for data backup and recovery.; ; Moreover, post implementation we would offer ongoing support to address any technical issues and adapt the cloud services as the school’s needs evolve. By leveraging our expertise, the school can confidently embrace cloud technology, enhancing the learning experience and operational efficiency. Overall, we act as a bridge between the school’s educational goals and the technical capabilities of cloud services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Google
  • Microsoft
  • Azure
  • Workplace
  • Office 365
  • Microsoft Teams

Training

• Training service provided: Yes
• How the training service works: Sweethaven and inTEC provide a wide range of training services, aimed at both end users (including teachers and students) and technical staff. Training can be delivered both in person (either on-site or at one of our training centres) and remotely by a skilled trainer. Training sessions are interactive, and structured so that attendees are aware of the desired outcomes of the session or course, understanding is confirmed and reinforced throughout, and that feedback is garnered at the end of the sessions. Supplementary materials, such as course guidance, additional reading and resources are supplied.; Sweethaven and inTEC provide access to a Learning Management System that provides learners with a single pane view of all training that they are undertaking, with progress recorded and fed back.; Support is given for users to achieve industry-recognised accreditations, for example, Google Certified Educator or Microsoft Innovative Educator, whilst technical staff can achieve Microsoft or Google technical accreditations through proctored exams.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Microsoft Office 365
  • Google Workspace
  • Google Cloud Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our consultancy service can be instrumental in helping a school transition to cloud hosting or cloud software services. We would start by assessing the school’s current IT infrastructure, identifying the needs and challenges specific to the educational environment. We would then design a tailored cloud strategy, selecting the right mix of cloud services that align with the school’s objectives, such as scalability, collaboration, and cost-efficiency.; ; We would also ensure compliance with data protection regulations, crucial for handling student information. We would provide a roadmap for migration, detailing the steps for a smooth transition with minimal disruption to school operations. This includes setting up secure access for staff and students, training on new systems, and establishing protocols for data backup and recovery.; ; Moreover, post implementation we would offer ongoing support to address any technical issues and adapt the cloud services as the school’s needs evolve. By leveraging our expertise, the school can confidently embrace cloud technology, enhancing the learning experience and operational efficiency. Overall, we act as a bridge between the school’s educational goals and the technical capabilities of cloud services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Google
  • Microsoft
  • Azure
  • Workplace
  • Office 365
  • Microsoft Teams

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Sweethaven/inTEC follow the quality principles enshrined in our ISO 9001 accreditation. Within this, we have detailed and comprehensive processes for ensuring that we deliver the utmost standards of service for our customers across the work that we do. These processes are regulated by our Quality Policy, which embeds continual review of business processes and our service into everything that we do. Both within Sweethaven and across the wider inTEC Group, we have named individuals responsible for the delivery of a quality service across our sectors of work and continually report to, and consult with, our customers to ensure that their expectations are communicated and met on a regular basis.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Sweethaven and inTEC provide support services for cloud-hosted infrastructure, server workloads, platform services and software services.; Support offered can range from ad-hoc, initiative or incident-led interactions to fully comprehensive managed support services with our vendor-accredited expert technical teams and ITIL-compliant helpdesk.; Our NOC team can monitor your services 24 hours a day, 365 days a year, and in conjunction with Microsoft and Google, ensure that issues (such as resource exhaustion) are detected and resolved proactively before service is interrupted.; Using our industry-standard helpdesk and processes, we put in place management and change-control procedures to help your own teams manage cloud services effectively and safely.; Our reporting mechanisms allow us to monitor cloud resource usage in real time and, leveraging the power of AI, help with resource planning and budgeting to ensure that you are getting the most from your investment in the cloud, and not overspending on unused compute resource or storage.; Our Cloud Solution Architects support both our internal teams and customers with regular reviews of the cloud setup, bringing new trends and principles to ensure that the estate is kept fresh and up-to-date, as well as being able to provide consultancy and advice through the change control process.

Service scope

• Service constraints: None. We can perform the service onsite or remotely as we have offices across the country. As a Google and Microsoft Partner we have skilled consultants specialising in both platforms with experience working with Public, Private and State Schools alongside Multi Academy Trusts and Higher Education establishments.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: In our organisation we put people first, and we believe that our customers deserve the fastest response possible. During our standard working hours of 08:30 - 18:00, Monday to Friday (excluding Bank Holidays) we aim to acknowledge all email queries within 15 minutes, answer telephone calls within 30 seconds, and where an immediate answer cannot be given, respond to non-technical queries within 1 business day. Technical issues and change requests are always responded to within the relevant SLA period.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our support is based upon the fundamental principle that all customers should receive equally excellent service, and as such we offer one tier of service.; Our service is provided using industry-standard ITSM platforms using ITIL-based processes.; You will be assigned a dedicated Relationship Manager who will be the main contact with your organisation, as well as a dedicated Project Manager and a dedicated Senior Cloud Engineer.; Support for our services is included within our product fee with no additional cost for duration of the service.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft and Google

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • IASME Cyber Assurance Level 1
  • IASME Cyber Assurance Level 2
  • IASME Quality Principles

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Sweethaven and inTEC are committed to developing a cradle-to-grave programme of Green IT for our education clients. Our Cloud Planning and Consultancy Service will deliver toward this aim by supporting schools and trusts to reduce energy consumption through the removal of onsite server infrastructure. This can feed into any wider Net Zero targets the organisation might have and, as part of our service, our consultants will feed into this and any other wider strategic directions in place. ; ; Our planning will also support a long-term reduction in the need for technicians to travel to school sites to resolve physical faults with server hardware. Within the long-term cloud solutions we will design, we can often incorporate a transition to an increasingly remote support service, allowing for the carbon footprint of travel to site to be reduced.

Pricing

• Price: £1,700 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commerical@sweethaven.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.