OCF LIMITED

OCF - UCit Amazon DCV

Amazon DCV is a high-performance remote display protocol. It enables customers to securely deliver remote desktops and application streaming from any cloud or datacentre to any device, over varying network conditions.

Features

• Remote access to the entire desktop : transport images only
• Supports H.264-based encoding and lossless quality video compression
• Automatically adapts the server's screen resolution and display layout
• Supports multi-screen and GPU sharing
• Adapts compression levels
• Supports multiple sessions per server (Linux Amazon DCV servers only)
• Lets you use your local peripherals remotely
• Supports audio in and out, printing, and copy and paste
• Supports file transfers between the session and your local computer.
• Desktop client or HTML5 web client

Benefits

• Run graphics-intensive applications remotely without expensive local dedicated workstations
• Access remote desktops securely from any device location
• Stream high-quality visuals with near real-time responsiveness always
• Connect through web browser without installing native client software
• Share single GPU across multiple sessions reducing infrastructure costs
• Transfer files seamlessly between remote session and local computer
• Maintain data privacy by streaming pixels not geometries
• Support multiple monitors at 4K resolution for immersive experience
• Adapt bandwidth automatically maintaining quality across varying network conditions
• Use stylus, touch input, and USB devices naturally remotely

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@ocf.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

291204211799266

Contact

Megan Stroud
0114 257 2200
Tenders@ocf.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Physical and virtual computing

  • Virtual client computing
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No constraints
• System requirements:
  • Supports remote visualisation with or without GPU
  • Full requirements: https://docs.aws.amazon.com/dcv/latest/adminguide/servers.html#requirements

User support

• Email or online ticketing support: Yes
• Support response times: Response times vary depending on the severity of the issue, ranging from within 2 business hours for urgent matters to within 2 business days for general guidance. Please refer to our SLA policies for further details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: UCit provide Level 0 to Level 2 support included in license. Higher level of support are escalated to the product's editors.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users get started with UCit Amazon DCV through the Administrator and User Guides, onsite or online training sessions and the UCit Knowledge Base.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers have full ownership and access to their data. Data generated by the program remains on user facilities.
• End-of-contract process: At the end of the contract, the customer retains ownership of the product license in accordance with the original purchasing terms, whether subscription-based or perpetual.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: UCit's onboarding and offboarding documentation is provided in standard digital formats (PDF and HTML) that can be accessed using common assistive technologies. Customers can use their own accessibility tools, such as screen readers or text-to-speech software, to navigate and read the documentation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users can access their DCV sessions through either the web-based client or the desktop application.
• Accessibility standards: None or don’t know
• Description of accessibility: UCit Amazon DCV is accessible via web or desktop clients. Users can run applications and access files but cannot install software or make system changes.
• Accessibility testing: UCit Amazon DCV is designed to be compatible with assistive technologies such as screen readers and keyboard navigation. Formal interface testing with assistive technology users has not yet been conducted.
• API: Yes
• What users can and can't do using the API: DCV provides a CLI to manage the sessions, and extension points through SDKs for Web clients and Extensions (see https://docs.aws.amazon.com/dcv/). Additional components (e.g. DCV Session Manager, DCV Access Console etc.) provide additional APIs to manage the lifecycle of DCV sessions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: DCV provides extension points through SDKs for Web clients and Extensions (see https://docs.aws.amazon.com/dcv/)

Scaling

• Independence of resources: DCV is not a SaaS, each server is deployed on a single host. The scalability constraints is delegated to the hardware backend.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UCit

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is secured using the underlying cloud storage encryption.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Technical data, such as logs, can be accessed on the host where the product is installed. No data is stored by DCV itself.
• Data export formats: Other
• Other data export formats: Export formats depend on applications, not UCit Amazon DCV itself.
• Data import formats: Other
• Other data import formats: Upload formats depend on applications used within the virtual desktop.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: DCV is not a SaaS. It is installed within the buyer's facilities and therefore inherits their security configurations. It remains within the buyer's network.
• Data protection within supplier network: Other
• Other protection within supplier network: DCV is not a SaaS. It is installed within the buyer's facilities and therefore inherits their security configurations. It remains within the buyer's network.

Availability and resilience

• Guaranteed availability: DCV is not a SaaS. It is installed within the buyer's facilities and therefore inherits their SLA agreement upon purchasing.
• Approach to resilience: DCV is not a SaaS. High-Availability deployments can be performed for the license server and DCV Session Manager.
• Outage reporting: DCV is not a SaaS. It is installed within the buyer's facilities and can be integrated with custom reporting tools.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Custom token-based authentication, WebAuthn
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is controlled by the customer; UCit provides guidance on best practices.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Custom token-based authentication, WebAuthn

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: UCit manages security governance through internal policies covering secure development, vulnerability management and risk assessment. Best practices like code reviews, threat modelling and security testing are applied, while customers control operational security within their environment.
• Information security policies and processes: All employees are required to comply with UCit’s Information Systems Security Policy and hold the ANSSI SecNum certification. The policy defines the reporting structure, requiring any security incidents or issues to be reported to the CSO. All service and software development follows UCit’s development guidelines, which incorporate the OWASP Top 10 and integrate automated tools to scan for vulnerabilities.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: UCit Amazon DCV is a product developed and managed by its vendor; configuration and change management are handled according to the vendor’s processes rather than as a SaaS service.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: UCit Amazon DCV is a product developed and managed by its vendor and installed within the customer’s environment. Vulnerability management is handled by the vendor according to their processes, while customers are responsible for applying updates and security measures within their own deployment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: UCit Amazon DCV is a product developed and managed by its vendor and deployed within the customer’s environment. Protective monitoring is the responsibility of the customer, as the vendor does not operate the deployed instances.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents through our ticketing system, where they are tracked, prioritised and resolved according to UCit’s incident management procedures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A demo license valid for a 30, 60 or 90-days trial period.
• Link to free trial: By default, a 15-days trial period is included from the installation date. https://www.amazondcv.com/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Saturday 21 December 2024
• What the ISO/IEC 27001 doesn’t cover: OCF Limited has determined the scope of the Information Security Management System and this is recorded on the ISO 27001:2022 Certificate as follows: 'The design, build, deployment and support of high performance compute, storage, cloud and AI solutions to all sectors'. Activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau Limited
• ISO 9001 accreditation date: Friday 19 September 2025
• What the ISO 9001 doesn’t cover: OCF Limited has determined the scope of the Quality Management System to cover the provision of IT solutions and related services designed to add value to clients’ businesses through the use of innovative technology, highly skilled personnel, effective project management, and strong partnerships with leading IT vendors. Activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0ee0256a-ccf2-4edb-9079-046e14f12f56
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@ocf.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.