Cloud 21 Limited
Clinical Change and Transformation
Cloud21 provides clinical transformation services underpinned by our change management methodology. Our data driven approach to change utilising our extensive experience and knowledge from our clinical and operational team members enables the delivery of sustainable change, which supports organisation to realise their benefits and create foundation for future optimisation.
Features
- Clinical and operational engagement
- Business transformation change leadership
- Strategy, plan, organisation readiness review
- Workflow based change
- Benefits planning, baselining, review and realisation
- Process mapping (as-is and to-be)
- Stakeholder engagement; facilitate workshops, seminars and demos
- Build, agree and execute communication plans
- End to end change management services
Benefits
- Meet strategic goals of the organisation
- Provide clinical and operational expertise to support change
- Manage change risks & issues across projects within programme
- Ensure strategic benefits are met and deliver identified efficiencies
- Lessons learned experience to improve current and future outcomes
- Transferring knowledge to internal staff to support future initiatives
- Production of standard documentation that can be re-utilised
- SOPs provided for clinical and operational change
- Delivery of improved end user experience and workflow
- Processes aligned to ISO9001 standards
Pricing
£375 to £1,625 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bid-management@cloud21.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 9 1 2 4 3 3 4 4 4 9 0 4 4 5
Contact
Cloud 21 Limited
Steve Gray
Telephone: 0845 838 8694
Email: bid-management@cloud21.net
Planning
- Planning service
- Yes
- How the planning service works
- Cloud21 provides a range of consultancy services that can support the process of implementing cloud hosting or software services. Our services include specification & procurement expertise, business analysis, programme and project management, deployment services, transition services, service Integration and management Services, enterprise architecture, solution design, integration and data migration services. All our services provided are delivered as an independent consultancy with extensive knowledge of the NHS. The services we provide can be provided as specific deliverables within the overall process or a team approach can be deployed to deliver the end-to-end process to support the organisation through cloud hosting services.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Cloud21 provides a range of consultancy services that can support the process migrating to the cloud or between cloud services. Our services include specification & procurement expertise, business analysis, programme and project management, deployment services, transition services, service Integration and management Services, enterprise architecture, solution design, integration and data migration services. All our services provided are delivered as an independent consultancy with extensive knowledge of the NHS. The services we provide can be provided as specific deliverables within the overall process or a team approach can be deployed to deliver the end-to-end process to support the organisation through migrating to the cloud or between cloud services.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Programme Assurance and Quality Assurance Services are key to the successful delivery of any programme or project. When organisations are seeking assurance on their large-scale cloud deployments, Cloud21 can offer experienced consultants from a wide range of skills sets; Programme Director, Programme Management, Technical Project Management, Business change Manager, Integration and Technical architect, Procurement services Project/Programme Management Office. These services can be delivered to support the ongoing programme or project, or at a point where a review is required prior to a key deliverable, such as strategy sign off, dress re-rehearsal for a large EPR go live. Cloud21 has extensive knowledge of implementing large scale programmes, gathering many years of lessons learned and best practices, that can be utilised when commissioned to provide assurance and performance testing roles.
Security testing
- Security services
- Yes
- Security services type
- Cyber security consultancy
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None known
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support is available via email Monday to Friday, 9AM to 5PM.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support is available via Phone or email Monday to Friday, 9AM to 5PM.
Support is provided by a technical account manager.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 09/01/2024
- What the ISO/IEC 27001 doesn’t cover
- Cloud21 is covered for the provision of professional IT services and IT support providing Consultancy, Product Development and Managed services including IT Service Desk, Cyber Security and SOC within the Healthcare, Local Authorities, Education and Professional Service Sectors. Any other services are not covered by this certification.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 9001:2015
- ISO 14001:2015
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
Cloud21’s quality and compliance team have been extremely busy over the last 24 months and have recently become ISO14001 certified demonstrating our commitment to reducing its environmental impact.
Ambitions for 2024/25
For this service we will:
• Implement a reduce, reuse and recycle scheme (coffee pods, pens and batteries)
• Eliminate single use plastic bottles from our office headquarters
• Promote rail travel over air travel for practical journeys
• Promote the ‘green leaf hotel’ scheme where practical to do so
• Accurately measure commutable mileage
• Reduce paper use and printing at the our headquarters
• Reduce emissions by 7.14% (19.23 tCO2e) from baseline
We believe it is all about making small changes in order to make a big impact and promoting environmental sustainability.
Cloud21 has implemented a carbon reduction plan in line with the NHS’s carbon reduction roadmap.Wellbeing
We have a company-wide approach called VIBE (Valuing Inclusion, Belonging and Equity), which includes the provision of resources and support to improve physical, emotional and mental health and wellbeing which complements our company values.
Our VIBE team promote social inclusion and wellbeing by running events that supporting charities, such as Samaritans and MIND.
We understand stress can impact a person’s mental health, this can result in absences and even resignations, but more importantly, it can impact people's lives fundamentally. Making sure that work is a safe place to discuss wellbeing and mental health by creating an inclusive and supportive environment will provide employees with the tools needed to manage mental health.
We look to reduce the pressure and stress involved in modernising systems and technology leveraging our past experience and sharing this with all stakeholders involved.
Initiatives we are looking to run within the next 18 months:
Run Health and wellbeing webinars and sharing resources to support our teams such as ‘NHS Every mind matters’ and the ‘6 ways to wellbeing’.
Continue to raise mental health awareness through running company lead events such as ‘fun-runs’ or ‘Movember’ to promote mental health awareness.
Offer mentoring support from trained mental health first aiders to support our staff.
Ensuring we continue to develop our Wellbeing policy.
Pricing
- Price
- £375 to £1,625 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bid-management@cloud21.net.
Tell them what format you need. It will help if you say what assistive technology you use.