EVIDEN TECHNOLOGY SERVICES LIMITED

Workload Optimization Manager (CWOM)

Addressing the challenge of minimising the cost of virtual/cloud workloads whilst assuring performance and availability of applications, EngageESM delivers a solution that optimises every element of the virtual infrastructure stack. The solution dynamically baselines utilisation at any time, understanding application needs, and enabling proactive services maintenance without unmanaged cost.

Features

• Dynamic optimisation of virtual infrastructure workloads in production environments
• Pre migration optimisation and “what-if” planning
• Multiple public cloud support including AWS and Azure
• On-premise virtual workload optimisation; VMware and Hyper-V
• VMware and Citrix VDI virtual workload support
• AIOps delivering agile, automatable actions
• ITSM integration for action approval and CMDB updates
• Agentless technology enabling rapid deployment and realisation of benefits
• Understanding the full virtual stack associated with an application

Benefits

• Improving staff productivity; simplifying tasks automated decision making
• Improving staff/customer experience by ensuring virtual infrastructure performance/availability
• Accelerating and de-risking supportable transformation projects
• Eliminate infrastructure as the cause of performance degradation, without overprovisioning.
• 90%+ of users realise ROI in less than 90 days.
• Enabling staff to focus on business value, not repetitive tasks

£112 a virtual machine a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@eviden.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

291413221127032

Contact

Lisa Fitzgerald
+447815611447
opportunities@eviden.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Please ensure that the Cloud platform to be optimised is supported by CWOM software utilised in this solution.
• System requirements:
  • For full details see Support & Installation information
  • VMware; vCenter versions 5.5, 6.0, 6.5, and 6.7
  • Microsoft; Hyper-V (Windows 2016, 2008 R2, Hyper-V Server 2012/2012 R2)
  • Storage of minimum 500GB and scaled according to installation guide
  • Minimum 4 vCPU’s and scaled according to installation guide
  • CWOM supports most Web browsers, which must have JavaScript enabled.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The CWOM element of the Atos solution is supported directly by Cisco who deliver a full range of tailored support services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Atos solution is delivered by qualified consultants. To complement, Atos provides a range of training and enablement programmes to ensure organisations realise a rapid time to value, return on investment and best positioned to maximise the ongoing benefits of the solution.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: N/A – as purely optimisation solution, it does not maintain any organisational data or Personal Identifiable Information.
• End-of-contract process: The underlying CWOM solution is supplied on a 1, 3 or 5 year subscription. At the end of the subscription term, if the organisation does not renew the subscription, the solution will cease to operate.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile users can access the system via the web front end.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The REST API exposes CWOM data and processing to remote access via HTTP GET, POST, PUSH, and DELETE methods. In addition to PDF documentation, a live Swagger based documentation is available as part of the product, to see typical response DTOs. This documentation uses a standard Swagger-UI application that delivers documentation for all the methods on the different endpoints in the API. This documentation includes a description of the call, a list of parameters to pass, and descriptions of the JSON payloads you POST or PUSH, as well as the payloads you get in the response. If you view the MODEL of a JSON payload, you can navigate the JSON structure to see descriptions of the different object fields.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The CWOM user interface is a client to the CWOM API, and every feature exposed in the user interface is the product of API calls. To understand the API, you should have a working knowledge of the CWOM user interface, the features it exposes, the data it uses, and the use cases that it supports. In most cases, if you want to script some CWOM behaviour, you should be able to execute most of that behaviour via the user interface. Stepping through these use case in that context will help you plan and implement your scripts. Since the API provides access to all capability exposed in the UI, and more, many different custom behaviours and integrations are possible.

Scaling

• Independence of resources: N/A – The solution is not a “user” based system and does not deploy agents that would impact the performance of services being delivered via optimised virtual workloads.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco Workload Optimization Manager as the underlying monitoring software solution.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Cisco encourages customers to enable full disk encryption at the OS level. Additionally, CWOM implements additional levels of strong encryption to protect application secrets at rest. Passwords for local accounts (if used) to access the UI are hashed with bcrypt. Passwords for remote targets are encrypted using AES-256 (AES/CBC/PKCS5Padding).
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The REST API exposes data from the platform for import or export. In addition data may be exported by users interactively, in CSV and PDF format from within the various views once logged in – for example, the result of a plan, or a particular view data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: N/A. Data is not transmitted between the buyers' network and Atos.
• Data protection within supplier network: Other
• Other protection within supplier network: N/A as this solution is not delivered or accessed from or via the Atos network.

Availability and resilience

• Guaranteed availability: N/A – CWOM does not natively contain resilience or availability features – this is provided by the underlying OS/VM environment (for example, VMware FT/HA).
• Approach to resilience: N/A – CWOM does not natively contain resilience or availability features – this is provided by the underlying OS/VM environment (for example, VMware FT/HA).
• Outage reporting: N/A.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username and password.
• Access restriction testing frequency: Never
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 10/12/2021
• What the ISO/IEC 27001 doesn’t cover: Scope may be provided upon request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Blackfoot UK Ltd.
• PCI DSS accreditation date: 11/12/2021
• What the PCI DSS doesn’t cover: No non-covered scope. Scope may be provided upon request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: N/A.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: N/A.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: N/A.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: N/A.
• Incident management type: Undisclosed
• Incident management approach: N/A.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  EnageESM, an Atos company, commits to net-zero carbon emissions by 2028, setting one of the highest decarbonization standards for its industry. Global climate change is something for which we are all responsible. Conscious of the role we can play, Atos initiated a pioneering and ambitious environmental program 12 years ago. We remain committed to working to manage the challenges which climate change brings, now and in the future. As stated in our “raison d’être”, the ambition of Atos is to enable its customers, employees and members of society to live, work and develop sustainably, in a safe and secure information space.” Atos, has now committed to achieve net-zero carbon emissions by 2028, a date which is 22 years ahead of the ambitious aim of the UN Paris Agreement on Climate Change to limit the global warming of the planet to 1.5°C compared to pre-industrial levels (net-zero by 2050). This decision expands Atos’ ambitions on decarbonization even further, positioning decarbonization as a core element of its growth strategy and the Company as the decarbonization leader in its industry. The Atos Environmental Program will support these new climate change-related targets and goals through a variety of initiatives: to achieve ISO 140001 certification at our major offices and datacenters, improve the average power usage efficiency of our datacenters, decrease energy intensity, reduce business travel impacts as well as offer sustainable fully carbon-compensated services and new solutions to help Atos clients in improving decarbonization practices Progress on achieving the targets is publicly available. Not only are Atos’s Group Management Committee and the Board of Directors regularly informed of the progress made towards these targets, but Atos also operates incentive schemes for top managers to work to achieve these carbon targets, including the set-up of an internal carbon pricing impacting business results.
• Equal opportunity:

  Equal opportunity

  The Company is committed to advancing Equality, Diversity & Inclusion as a key feature in all its activities and is fully committed to the elimination of unlawful and unfair discrimination. To this end, Atos has adopted an Equality, Diversity & Inclusion Policy. Atos proactively seeks to drive an inclusive culture which promotes diversity of thought. We have a number of diversity & inclusion initiatives as part of our strategy. The Company aims to provide a working environment and culture which recognises and values differences between employees and to build a culture that values openness, fairness, and transparency. This Policy will be implemented across the Company, in all policies and procedures. This will include, but is not limited to: conditions of service, benefits and facilities and pay, recruitment, training and development, promotions, performance management process including appraisal systems etc. We say that our strategy is built around 8 pillars: 1. Inclusive leadership (e.g. embed Diversity & Inclusion in all development and talent programmes focused on our future leaders), 2. Employee lifecycle (e.g. ensure hiring managers undertake Diversity & Inclusion training), 3. Diversity networks, 4. Role models & supporters, 5. Monitoring & analytics, 6. Inclusive policies & benefits (e.g. removal of non-essential gendered language), 7. Clients & suppliers (e.g. encourage client facing staff to regularly update clients on the Diversity & Inclusion activity happening within Atos) and 8. Community engagement. Our commitment to Diversity & Inclusion has led us to be recognised in several high-profile awards including; 1. UK Best Employer for Race – Business in the Community 2018. 2. Gold accredited for Armed Forces Covenant. 3. Times Top 50 Employer for Women 2020 and 2021. 4. Shortlisted for HRD award in Diversity & Inclusion at HRD Summit 2019. 5. Ranked #40 in the Stonewall UK Top 100 Employers list for 2020.

Pricing

• Price: £112 a virtual machine a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Atos can provide a FOC POC to prove agreed business benefits. The POC is typically on an agreed subset of workloads and for a duration of 4 weeks.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@eviden.com. Tell them what format you need. It will help if you say what assistive technology you use.