Esuasive

Esuasive Housing ASB Case Management

Esuasive Housing ASB Case Management is a core component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

Features

• Full ASB case management system
• Workflow-driven process to collect victim, witness, alleged perpetrator details
• Photos, audio and video recordings can be attached as evidence
• Automatic letter/email generation via customisable templates
• Auto-generation of CPN
• Visual mapping of ASB cases supports identification of repeat offenders
• Effective case management using team queues, action requests, timeline record
• Mobile app for iPhone, iPad and Android devices

Benefits

• ASB-specific case management process ensures consistency, reduces errors
• Case information protected via role-based access permission
• Supports inter-agency collaboration and data exchange
• Visual alerts and vulnerability / risk indicators throughout the system
• Familiar user interface ensures rapid user adoption
• Built on Microsoft Dynamics 365 and the Power Apps platform
• Part of Esuasive's modular Social Housing Solutions suite of applications
• Preconfigured for rapid deployment, can be customised as required
• Runs in the Microsoft Cloud, guaranteeing scalability and performance
• Flexible subscription options

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esuasive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

291422877701017

Contact

Nick Hill
07768095025
info@esuasive.co.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
  • Contact centre
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Power Platform, Microsoft Dynamics 365, Microsoft Business Central
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Microsoft Power Apps or Microsoft Dynamics 365 licence

User support

• Email or online ticketing support: Yes
• Support response times: Standard response times are as set out in the Esuasive SLA, ie.:; P1 Critical; 1 hr; P2 Major: 1 hr; P3 Standard: 4 hr ; P4 Minor: 8 hr
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support (bug fix), Operational support, User support. ; Standard Support is included within the Esuasive licence fee.; Operation Support and User Support are available at additional cost.; ; Esuasive provides a Technical Account Manager (TAM) to assist customers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Esuasive works with each customer to ensure smooth, trouble-free business adoption of delivered solutions. Esuasive provides live online voice-over-screenshare training, step-by-step video guides and easy to read user documentation. Comprehensive background guidance, help and product training is also available online from Microsoft.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At end of contract customers can export data from Microsoft Dynamics 365 using tools provided by Esuasive and Microsoft.
• End-of-contract process: At end of contract customers can easily export data from the system into standard CSV or XLS tables using the in-built, Microsoft-supported export tool. If required, Esuasive can provide assistance to map and load exported data into an alternative system, at additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full functionality is available to both desktop/notebook users and mobile device users, via supported web browser or app. The responsive design of the Esuasive solution delivers a similar experience for all users.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Esuasive solutions are built on Microsoft technologies and utilise industry standard Microsoft APIs, providing integration capability across a wide variety of programming languages, platforms and devices.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: All Esuasive solutions can be customised to meet individual customer needs. Customisation can include the creation of additional data entities, screens, dashboards, etc. and configuration of business process flows and background workflows. Customisation is typically achieved through configuration and in-built, user-friendly, low-code graphical tools, without requiring custom programming.

Scaling

• Independence of resources: The Microsoft Cloud service operates multiple scale groups in each data centre and automatically provisions new customers into a scale group. The architecture of scale groups is designed to meet the many needs of operating a service at scale, including security, scalability, performance, tenant isolation, serviceability, and monitoring. Each customer has their own individual database, separate from other customers’ databases. Data processing is logically segregated through capabilities specifically developed to help build, manage, and secure multi-tenant environments.

Analytics

• Service usage metrics: Yes
• Metrics types: The Dynamics 365 Administration Portal provides an overview of each 'service health' for each customer instance, including service utilisation, storage capacity, etc..
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: At end of contract customers can easily export data from the system into standard CSV or XLS tables using the in-built, Microsoft-supported export tool.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Esuasive solutions run within the Microsoft Cloud. The current SLA and related information for the Microsoft Cloud online service is available here: ; https://www.microsoft.com/licensing/docs/view/service-level-agreements-sla-for-online-services
• Approach to resilience: Esuasive solutions run on Azure within the Microsoft Cloud. Information related to Azure resilience is available here: Esuasive solutions run within the Microsoft Cloud. The current SLA and related information for the Microsoft Cloud online service is available here: https://www.microsoft.com/licensing/docs/view/service-level-agreements-sla-for-online-services
• Outage reporting: Outages are reported via the Microsoft Cloud service status portal and via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted by: user name and password controls; security roles; conditional access policies (Azure cloud policies); physical access controls.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001 security policies, specifically including: Business Continuity, Incident Management, Network Security, Access Control, Password Management, Operational Processes, Monitoring and Reporting, Risk Assessment and Risk Management.; ; Information Security has board-level commitment and is managed and enforced by Esuasive's Business Technology Manager. Information Security policies are published online internally and awareness training is incorporated into the staff on-boarding process and into other internal staff training programmes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Esuasive's change control procedure includes:; • identification and recording of significant changes; • assessment of potential impact; • formal approval of proposed changes; • change planning; • communication of changes to all relevant persons.; • fallback procedures, including procedures and responsibilities for recovering from unsuccessful changes; • validation and acceptance of each change.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Incident Response phases are:; 1. Identification – each incident is assigned a severity classification and appropriately escalated.; 2. Containment – the impact of each incident is assessed, and appropriate containment measures are put in place.; 3. Eradication – any damage caused is eradicated.; 4. Recovery – software updates are applied as soon as possible to return the service to normal working.; 5. Lessons learned – each security incident is analyzed to protect against reoccurrence.; Information on potential threats is received from Microsoft, Trellix and other third party sources.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Please see: https://learn.microsoft.com/en-us/security/benchmark/azure/security-controls-v2-logging-threat-detection
• Incident management type: Supplier-defined controls
• Incident management approach: Esuasive follows an ISO27001-compliant process for incident management, covering security incidents, internal/external audit findings and other recommendations.; The process spans: capture, analysis/assessment, corrective action, reporting.; Users report incidents via Teams or email.; Incident reports are compiled by Esuasive's Business Technology Manager .
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 17.5%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0980f6c6-c832-42f9-9fd8-94e6ef67a1d5
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esuasive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.