TEOMACH LIMITED

Cenefits

Cenefits makes it easy for organsiations to deliver community benefits in their projects at scale.

Features

• Filter & Benefit Template Customisation
• Employee & Supplier Management
• Project & Benefit Creation
• Project & Benefit Import
• Automated Email Alerts
• Employee & Supplier Data Capture
• Employee & Supplier File Upload
• Approval Process
• Real-time Performance Dashboard
• Project & Benefit Report Export

Benefits

• Automate collection of evidence for community benefits in projects.
• Automate collection of feedback for community benefits in projects.
• Measure project and KPI performance through an intuitive dashboard.
• Measure project and KPI performance with Red/Amber/Green statuses.
• Filter and download reports about projects.
• Filter and download reports about benefits.
• Create benefit templates, using your own KPIs.
• Create benefit templates, using a third party framework.
• Share UK-wide platform where suppliers have a single login.
• Share UK-wide platform with a standard way of inputting data.

£250 to £2,000 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@teomach.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

291477435652230

Contact

Tom Inglis
+44 (0)56 0386 2504
hello@teomach.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We aim to make the service available constantly, but may from time to time carry out maintenance operations in the evenings or at the weekend. We will normally schedule this early on Sunday morning.
• System requirements:
  • Internet Connection
  • Chrome, Edge, Firefox or Safari Browser
  • TLS 1.2 Support
  • JavaScript Support
  • Cookie Support

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to customer questions as soon as possible, ideally the same day. This excludes weekends and public holidays.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide the same levels of support to all of our customers, as identified in the Service Definition, and it is included in the price they pay for the service. We keep our online support materials up to date, and answer support questions promptly.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help our customers set up their organisation on Cenefits, by making sure that they understand how the application works, what kinds of information to put where, and what different types of users are expected to do.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Our customers can extract the data we hold about their projects and benefits at any time using the built in Download Projects and Download Benefits views, which outputs the information in XLSX or ODS spreadsheet form. This doesn't include file attachments, which we could make available separately.
• End-of-contract process: If a customer does not want to continue using the service, then they can extract the data we hold about their projects and benefits at any time using the built in Download Projects and Download Benefits views, which outputs the information in XLSX or ODS spreadsheet form. This doesn't include file attachments, which we could make available separately. Once they have all of the information we require we would securely erase their data in our database and file storage.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile interface has the same features as the desktop interface, but optimised for a smaller screen size.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: We provide a public API that allows our users to authenticate, query organisations and projects, and to inject benefits into Cenefits. This is ideally suited for those wishing to create "community wishlist" websites to capture user needs, and feed them into our application to be delivered.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Each customer's administrators can create their own Benefit Category, Benefit Priority, Project Category, Project Priority, Department, Location and Portfolio filters, Benefit Templates, and invite their own Employees, Suppliers and Delivery Partners to their organisation.

Scaling

• Independence of resources: Our user interface and file storage are hosted by Google Cloud Platform, and are automatically scalable to any number of users downloading these assets.; ; Our API and database are also hosted by Google Cloud Platform, but using defined resources. The API can automatically scale its resources up or down based on demand, but the database can't. We use a task queue to ensure scalability of database requests.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide information about the number of employees using the service and the amount of data being stored for each organisation.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Our customers can extract the data we hold about their projects and benefits at any time using the built in Download Projects and Download Benefits views, which outputs the information in XLSX or ODS spreadsheet form.
• Data export formats:
  • ODF
  • Other
• Other data export formats: XLSX
• Data import formats:
  • ODF
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to make the service available constantly, but may from time to time carry out maintenance operations at the weekend. We will normally do this early on Sunday morning.
• Approach to resilience: We use Google Cloud Platform as our hosting provider, and it is their responsibility to maintain the uptime of the infrastructure that we use. We automatically backup customer database and file data every day, and have a semi-automatic process we can run to create a copy of our infrastructure within hour or so, if there is any outage.
• Outage reporting: We have a public dashboard available at https://status.cenefits.com and we will email our customers' administrators in the event of a major outage.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We protect access to the application management and support management interfaces with user names and very strong passwords. We change these passwords on a regular basis.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We have defined a set of information security policies and processes based on controls from the Cyber Essentials and ISO27001 standards.; ; The Managing Director is the person responsible for ensuring that we regularly conduct risk assessments and follow the policies and processes we have defined.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We open a separate branch in our code repository for each new feature or bug fix, and when it is ready, the code is checked by one or more other team members before it is merged into the develop branch. Once in the develop branch it is deployed to the staging environment where it undergoes manual QA before being merged to master and deployed to the production environment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We regularly inspect our code for security threats, especially those identified by the OWASP Top Ten. We also regularly update any third party user interface and API libraries that we use in our software. We are alerted to any vulnerabilities in these libraries by the grype tool and the npm and pip package managers. Our API is deployed using Docker containers which are restricted in their access to the host operating system and regularly replaced with the latest code.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use Google Cloud Logging to store logs from our infrastructure and application. We receive alerts when someone tries to make excessive login attempts via the user interface or API.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a pre-defined process for managing incidents, defined in our Business Continuity Plan. It sets out the main points of contact, how customers are to be kept informed, what the likely problems are, and how to recover from them. Users can report incidents through our support ticketing system at https://support.cenefits.com.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Since our application is focused on delivering community benefits, successful implementation and use of the application should allow Buyers to significantly increase the number of apprenticeships, work placements and jobs provided by their Suppliers to disadvantaged people in their local area.

Pricing

• Price: £250 to £2,000 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Potential customers can use our software without restriction (other than the number of employee users and the amount of data that they store) for a month before purchasing it.
• Link to free trial: https://cenefits.com

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@teomach.com. Tell them what format you need. It will help if you say what assistive technology you use.