PayrollCloud Limited

PCL Legacy Application Data Archiving Solution

The Legacy Application Data Archiving Solution facilitates decommissioning E-Business Suite (EBS) legacy systems, leading to significant reductions in hardware, software, storage, and maintenance expenses. This is achieved by archiving application data to Oracle Cloud Infrastructure (OCI) through the Autonomous Database and implementing a user-friendly front-end interface.

Features

• Prioritizing compliance
• Utilizing subscription-based pricing
• Leveraging robust and secure Oracle technology
• Offering a cost-effective solution tailored to your needs
• Hosted on Oracle DBaaS, akin to Oracle Cloud apps.
• Providing comprehensive audit trail capabilities
• Access to Oracle Autonomous Database

Benefits

• Decrease expenses by decommissioning expensive legacy applications and hardware
• Effortlessly retrieve legacy data for reporting and auditing needs
• Maintain adaptability by incorporating future reports
• Ensure compliance and prevent expensive penalties
• Streamline your IT infrastructure
• Provisioning infrastructure and expertise support

£300 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alliances@payrollcloudcorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

291627687774377

Contact

Dharmesh Agarwal
+441618186986
alliances@payrollcloudcorp.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Oracle
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Web Browser Access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We strive to respond to questions promptly during our working hours, which are from 9 AM to 5 PM (UK time), Monday to Friday. Response times may vary, but we aim to address all inquiries within these hours as quickly as possible. Please note that response times may be different over the weekends, as our office is closed, and inquiries will be addressed on the following business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: PCL's support levels are tailored to meet specific customer requirements. We offer a spectrum of assistance, ranging from basic guidance to a more involved approach. PCL assigns a dedicated technical account manager for this purpose.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: PCL offers basic user documentation and has the option to deliver an in-depth training package upon request.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Upon contract termination, data will be securely maintained until the end of the hypercare period, ensuring its safety and integrity. Users will have access to their data throughout this phase, with support available to manage and extract their information as required.
• End-of-contract process: At the end of the contract, we initiate a closure process that includes data handover, final service audits, and a review of the contract fulfillment. Data will be preserved securely until the hypercare period concludes, after which users will be guided on how to extract their data. Included in the contract price are the standard services as agreed upon at the start, such as HyperCare. Any additional services requested outside of the original scope, like regular management, support, maintenance tasks extensive data analysis, will incur additional costs. Specific details of these additional services and their costs will be clearly communicated and agreed upon with the client during the contract period or as the need arises.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application is fully mobile-enabled with a responsive theme so the user experience is the same on both devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Service interface is provided through Oracle Apex.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: PCL's support levels are tailored to meet specific customer requirements. We offer a spectrum of assistance, ranging from basic guidance to a more involved approach. PCL assigns a dedicated technical account manager for this purpose.
• API: Yes
• What users can and can't do using the API: We can import and export a wide variety of data through a series of API's.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our service is customizable to align with client-specific needs.

Scaling

• Independence of resources: The solution is deployed in a dedicated customer-specific environment, ensuring high availability, affordability, and uninterrupted service.

Analytics

• Service usage metrics: Yes
• Metrics types: The Admin console offers a variety of usage analytics options.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Through API's. Detailed instructions and support will be provided to ensure users can perform the export smoothly and securely, maintaining the integrity of their data throughout the process.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PFT
  • Excel
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: In line with Oracle product SLA's http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
• Approach to resilience: http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
• Outage reporting: http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: As per customer requirements
• Access restrictions in management interfaces and support channels: User access is tightly controlled through precise profiling and vigilant monitoring of management interfaces and support channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DBS Certification Pvt. Ltd
• ISO/IEC 27001 accreditation date: 31/05/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: PCL leverages the Oracle DBaaS service for this product, adhering to Oracle's best practices and terms & conditions for component tracking. All modifications undergo a security impact assessment, conforming to both industry standards and Oracle's best practices.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Please see Oracle product terms http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Please see Oracle product terms http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
• Incident management type: Supplier-defined controls
• Incident management approach: Please see Oracle product terms http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  PCL has established clear goals to reduce our carbon footprint and contribute to fighting climate change: Promoting Carbon Neutral Travel: PCL incentivizes staff to opt for carbon-neutral travel options through enhanced employee benefits like the Cycle to Work scheme. Presently, 20% of our staff actively participate in this initiative. Encouraging Car Sharing and Public Transport: PCL offers financial incentives to staff for carpooling and utilizing public transport, thereby reducing emissions. Despite the challenges posed by Covid-19, we've facilitated 82 shared car journeys since implementing a full travel ban. Investing in Energy Efficiency: PCL has invested significantly in upgrading equipment to more energy-efficient models, with over £100k allocated for this purpose. Promoting Recycling: We ensure responsible disposal of end-of-life equipment, recycling over 60 laptops instead of sending them to landfill sites. Adopting Sustainable Premises: In 2019, PCL relocated our London Office to a shared service to minimize energy consumption and travel requirements, resulting in substantial energy savings through shared facilities. Supporting Customers' Sustainability Goals: PCL has developed solutions and products to assist our customers in complying with sustainability and corporate social responsibility regulations. Utilizing Green Cloud Storage: PCL utilizes Oracle's Green Cloud Storage solutions and collaborates with Oracle to offer sustainable services to our customers. We will continue to partner with Oracle to promote environmentally friendly cloud solutions. Through these initiatives, PCL is committed to reducing our environmental impact and promoting sustainability both within our operations and among our customers.

  Covid-19 recovery

  PCL's Contribution to Covid-19 Recovery PCL has actively contributed to the recovery efforts for individuals, organizations, and businesses impacted by the COVID-19 pandemic. As a company operating in a high-growth sector, we are committed to giving back to the community and supporting those in need. Here are some of the initiatives we have undertaken: Employment Opportunities: We have provided employment opportunities to individuals who have been made unemployed due to the pandemic, helping them get back on their feet. Pro-bono Consulting Services: PCL has offered pro-bono consulting services for community projects and initiatives, leveraging our expertise to support various causes during these challenging times. Free Oracle Health and Safety Solutions: We have provided the Oracle Health and Safety solutions free of charge for contact tracing purposes, aiding in the management and containment of the virus. Enhanced Employee Care Packages: Recognizing the importance of mental health care during these difficult times, we have enhanced our employee care packages to include improved services for mental health support. Safe Working Space Enforcement: We have enforced safe working space measures to ensure the safety and empowerment of all our workers when they choose to return to our offices, prioritizing their health and well-being. Through these initiatives, PCL aims to make a positive impact on the recovery process and support communities in overcoming the challenges posed by the COVID-19 pandemic.

  Equal opportunity

  Promoting Equal Opportunity at PCL PCL is steadfast in our commitment to fostering equal opportunities for all individuals within our organization. We firmly believe that our future success in a competitive landscape hinges on the development and empowerment of our diverse workforce. Discrimination of any form, whether direct or indirect, is strictly prohibited at PCL, and we uphold this principle across various grounds, including sex, marital or civil partner status, pregnancy or maternity, disability, religion or belief, nationality, ethnic or national origin, color or race, sexual orientation, gender reassignment, or age. As an organization, we celebrate and embrace diversity, recognizing the myriad benefits it brings to both our employees and the organization as a whole. We understand that diversity is a cornerstone of our success, and we are committed to fostering an inclusive environment where all individuals are valued and empowered. This commitment extends beyond our workforce and encompasses our broader community engagement efforts, ensuring that opportunities are provided to those who may otherwise be marginalized or disadvantaged. To actively promote diversity within our workforce, PCL has implemented a comprehensive Diversity and Equality policy, accompanied by mandatory training for all employees as part of our code of conduct. Furthermore, we have made substantial investments in our HCM back-office solution to monitor, report, and assess issues such as diversity, the gender pay gap, and adherence to the living wage. We are dedicated to transparency regarding gender equality and regularly monitor the Gender Pay Gap, ensuring that gender equality is clearly communicated to prospective employees, current employees, partners, and customers alike. By upholding these principles and practices, PCL reaffirms its commitment to fostering an inclusive and equitable workplace for all.

  Wellbeing

  Prioritizing Wellbeing at PCL At PCL, the health and wellbeing of our employees are paramount. We have made significant investments in an employee benefits scheme aimed at enhancing overall wellness. Our comprehensive benefits package includes private healthcare, 24/7 GP access, the Cycle to Work scheme, Pensions Top Up, Mental Health support, Healthcare Cashback, and various other benefits designed to promote employee wellness. We are committed to continuously improving and expanding this scheme to ensure that we effectively support and retain our staff. In addition to prioritizing individual wellbeing, PCL actively promotes community integration and engagement. We believe in giving back to the communities in which we operate and fostering integrated communities. Here are some of the ways we support community benefit provision: • Supporting Local Community: PCL has provided support to numerous food banks across the UK and the US through both staff and corporate donations. Additionally, we offer paid leave to employees participating in volunteering programs, encouraging community engagement. • Offering Employment Opportunities: We offer a range of employment opportunities, including graduate positions, apprenticeships, work experience, and entry-level positions, across various locations in the UK. By providing employment opportunities in the local area, we contribute to economic development and community prosperity. • Supporting Customers' Community Initiatives: As part of our contractual commitment to our customers, PCL offers community benefits. For example, in 2021, we collaborated with a local council to provide training and mentorship to post-16 care leavers pursuing careers in technology, thereby supporting community development and empowerment. Through these initiatives, PCL demonstrates its commitment to promoting employee wellbeing and fostering positive community relationships. We believe that by prioritizing the health and prosperity of our employees and communities, we contribute to a more sustainable and inclusive society.

Pricing

• Price: £300 to £1,500 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alliances@payrollcloudcorp.com. Tell them what format you need. It will help if you say what assistive technology you use.