CHEETAH TRANSFORMATION LIMITED

Smartsheet User Subscriptions, Premium Apps, Advanced Work Management, Resource Mgmt & Brandfolder

Cheetah Transformation is an authorised reseller of Smartsheet User subscriptions and premium applications. Smartsheet, an intelligent work management platform with AI, enhances team collaboration and information visibility. Dashboards and reports facilitate organised work management with visible outcomes. As a no-code platform, Smartsheet empowers users to develop their own solutions effortlessly.

Features

• Intelligent work management platform driving operational efficiency and transparency
• Enterprise grade security with SSO and sharing controls
• Centralised governance controls with role-based permissions and audit trails
• Real-time program and project visibility enabling transparent delivery across departments
• Automated workflows reducing manual administration and improving operational efficiency
• Portfolio dashboards and reports providing instant performance oversight
• Integration capabilities connecting existing systems without costly IT infrastructure changes
• Smart notifications to only relevant stakeholders reducing communication overload
• Resource Management preventing over-allocation and optimising team capacity planning
• Brandfolder digital asset management centralising approved brand materials

Benefits

• Automate approval workflows to accelerate decisions and maintain audit trails.
• Collaborate securely across departments with role-based access and logging
• Visualize programme status with real-time dashboards for executive reporting
• Integrate with government systems using secure APIs and data connectors
• Standardise project delivery using templates and automated governance controls.
• Build custom request portals without coding to streamline service delivery
• Track compliance requirements with automated alerts and documentation management
• Enable secure remote working with mobile access and offline capability.
• Manage multiple portfolios centrally while maintaining departmental autonomy and visibility
• Reduce manual reporting with automated data collection and scheduled distribution

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob@cheetahtransformation.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

291673293851920

Contact

Rob Eberstein
+44 (0) 7887 891182
rob@cheetahtransformation.com

About the service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Wed based tool, requires an internet connection. Requires a modern standards based browser.
• System requirements:
  • Internet connection
  • Modern Browser (Chrome, Firefox, Safari, or Edge)

User support

• Email or online ticketing support: Yes
• Support response times: Smartsheet offers 3 levels of support:; ; - Base; - Standard; - Premium; ; Premium support offers a 'First Response SLA' of <2hrs; ; Standard and Premium offer 24x7 Support; ; https://help.smartsheet.com/contact
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Currently, Smartsheet is partially conformant with the Section 508 Web Content Accessibility Guidelines (WCAG) 2.1 level AA. All product teams at Smartsheet share responsibility for continuously improving the usability of their feature areas and are actively working to conform to WCAG and provide a more inclusive experience for all. We realize that not all areas of our product are fully accessible yet. Smartsheet recognizes that accessibility is an ongoing process, and we are continually working to meet our goal of full conformance and provide an inclusive experience for all our users.
• Web chat accessibility testing: Smartsheet works with Level Access, a digital accessibility vendor, to periodically audit the accessibility of our product. They test manually in our code and with the following tools: JAWS, ZoomText, and Dragon®. ; ; In addition, each product team at Smartsheet is responsible for performing manual, and in some cases automated, accessibility testing for new products and features prior to release.
• Onsite support: Yes, at extra cost
• Support levels: Support Levels:; ; 1. Base - All plan types, provided as part of subscription fee; 2. Standard - Included with Enterprise plan.; 3. Premium - Included in Advanced Work Management. Add-on to Business & Enterprise plans (POA); ; Technical Account Manager is part of Smartsheet Professional Services (POA)
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Online training and user documentation are available via the Smartsheet website and if you have a standard or premium support contract you have access to Smartsheet University, the self paced eLearning platform.; ; Additional training, onsite training and onboarding support is also available from Cheetah Transformation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Online
• End-of-contract data extraction: - Export individual sheets to Excel (.xlsx), CSV, PDF, or Google Sheets; - Backup full workspace (including attachments to Excel/CSV); - Bulk API-based extraction using Smartsheet REST API; ; Users retain full admin access to export data at any time during contract or upto 30 days from contract expiry date.; ; Cheetah Transformation can provide assistance and guidance as part of the off boarding experience if required.
• End-of-contract process: - Notice Period: 30 days' written notice required from either party prior to the contract renewal date; - Continued Access: Full system access maintained through to the contract end date; - Your Smartsheet items become read-only files and are deleted 30 days after the contract end date.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Via the Smartsheet online learning platform (Smartsheet University) or via the reselling partner Cheetah Transformation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Smartsheet provides three access methods with varying capabilities; ; Web Browser/Desktop App (Full Featured):; Complete access to all Smartsheet features; ; Mobile Applications (iOS/Android):; Optimized for data entry and viewing with mobile-specific capabilities (camera integration, barcode scanning, GPS location, offline form submission).; ; Key limitations:; ; Cannot create or edit: workflows, dashboards, reports, filters, or advanced configurations; No user administration or project settings management; Limited formula editing capabilities; Read-only dashboard viewing
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Full API Documentation is available here: https://developers.smartsheet.com
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Details of Smartsheet reliability and availability can be found on the Samrtsheet trust centre: https://www.smartsheet.com/trust?srsltid=AfmBOoob4u9TFgHkTRdErcmZ8p5XIGlbDJVDDPB46Qc81umXr2C2Pu8C; ; More details are available under NDA direct from Smartsheet.; ; Smartsheet guarantees 99.9% uptime for all customers and has usage limits in place to ensure fair use.

Analytics

• Service usage metrics: Yes
• Metrics types: Smartsheet provides metrics on:; ; - System Health; - User Adoption; - Business Value
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Smartsheet

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data at rest in Smartsheet is stored with NIST-approved ciphers, proven transport layer security (TLS 1.2), AES 256 at-rest encryption, and Amazon’s S3 service to store and serve uploaded files.; ; Full details can be found on the Smartsheet trust centre website: https://www.smartsheet.com/trust; ; Customer Managed Encryption Keys (CMEK) are also available at additional cost.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Self Service via the application UI, individual sheets or workspace contents; ; API-Based, Smartsheet REST API for automated and bulk data extraction; ; DataShuttle (Premium Application) automated data export to CSV/Excel XLSX
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON - via the API
  • MS Excel XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • MS Project
  • Google Sheets
  • Trello
  • MS Excel XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Smartsheet guarantee 99.9% uptime.; ; Customer will be entitled to request a credit to be applied against the fees for the next renewal Term of the Covered Service if this is not met during any calendar month during the Term.; ; Credits can be requested as follows:; ; >= 99.9% no credit; < 99.9% through >= 99.0% 10%; < 99.0% through >= 95.0% 25%; < 95.0% 50%
• Approach to resilience: Available on request
• Outage reporting: A public dashboard with email alerts as linked below; ; US Server: https://status.smartsheet.com; ; EU Server: https://status.smartsheet.eu

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-Based Access Control (RBAC): System Admin, Group Admin, User Manager roles with least privilege; Authentication: MFA/SSO required, configurable session timeouts.; Content Access: Private by default, "share to access" model.; All support access logged with justification and customer visibility; SOC 2 Type 2 and ISO 27001 verified annually
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Smartsheet complies with:; ; SOC 2 Type 2; ; ISO/IEC 27017:2015 - Code of practice for information security controls based on ISO/IEC 27002 for cloud services; ; ISO/IEC 27018:2019 - Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors; ; ISO/IEC 27701:2019 - Privacy Information Management
• Information security policies and processes: Smartsheet follows comprehensive information security policies and processes aligned with ISO/IEC 27001:2013 and the NIST cybersecurity framework.; ; More information on the Smartsheet trust centre: https://www.smartsheet.com/trust or available under NDA
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Smartsheet implements comprehensive configuration and change management processes aligned with ISO/IEC 27001:2013, SOC 2 Type 2, and NIST frameworks; ; More information can be found on the Trust Center: https://www.smartsheet.com/trust; also as documented in Smartsheet security practices: Smartsheet Security Practices: https://www.smartsheet.com/legal/security
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Comprehensive, automated vulnerability management with multiple intelligence sources, rapid patching, verified through annual SOC 2 and ISO 27001 audits and bug bounty program.; ; More information:; ; Smartsheet Security Practices: https://www.smartsheet.com/legal/security; Smartsheet Trust Center: https://www.smartsheet.com/trust
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: 24/7 monitoring, real-time detection, immediate response with contractually committed customer notification, independently verified through annual SOC 2 Type 2 and ISO 27001 audits.; ; More Information:; ; Smartsheet Security Practices: https://www.smartsheet.com/legal/security; Smartsheet Trust Center: https://www.smartsheet.com/trust
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Pre-defined processes verified by ISO 27001 and SOC 2, multiple user reporting channels, contractually committed timely notification, and transparent communication with independent audit validation.; ; More Information:; ; Smartsheet Security Practices: https://www.smartsheet.com/legal/security; Smartsheet Trust Center: https://www.smartsheet.com/trust
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Information to follow
• Link to free trial: https://www.smartsheet.com/try-it?p=460739

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: EY CertifyPoint
• ISO/IEC 27001 accreditation date: Tuesday 27 February 2024
• What the ISO/IEC 27001 doesn’t cover: Certificate due to expire 26th February 2027
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 27017:2015 based on ISO/IEC 27002 for cloud services
  • ISO/IEC 27018:2019
  • ISO/IEC 27701:20

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Plans for positive actions with community groups.
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob@cheetahtransformation.com. Tell them what format you need. It will help if you say what assistive technology you use.