Peopletoo

UX and Digital Design copy

We provide experienced design specialists who work with public sector organisations to improve performance, answer challenging problems and find opportunities to go beyond initial thinking. We adhere to GDS principles and members of our team have led GDS trailblazers.

Features

• Digital content needs analysis and requirements generation
• Alignments sessions, user research workshops, depth interviews
• GDS Digital Service Standard experienced
• User journey design - GDPR compliant data collection and processes
• Collaborative, user-centred design that responds to your users’ needs
• Wireframing and prototyping to validate user journeys and functionality
• Agile methodology and approach
• Robust QA and testing throughout process
• User research which enables development of compelling user experiences

Benefits

• Digital solutions that focuses on business objectives and user needs
• Reduced complexity and improved user journey
• Balancing of user needs and organisational objectives
• Designs that promote utility synthesised with aesthetic value
• User-centred approach drives user engagement
• Compliance with GDS Service Standards
• Ensures service is GDPR optimised for user's security and privacy
• An outcome-focused methodology that enables a digital-by-default service

£700 to £1,650 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@peopletoo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

292488948107355

Contact

Kate Warboys
0115 8240040
procurement@peopletoo.co.uk

Planning

• Planning service: Yes
• How the planning service works: We take a partnership approach from the outset. Typically, our engagements begin with onsite kickoffs and organisational discovery sessions. ; ; We are flexible in our approach but these sessions usually consist of interviews, workshops, and exploration activities that enable us to understand your organisation’s vision, business goals, technology standards, and service priorities for the implementation of new digital and cloud services.; ; A key output of these activities is the definition of co-created solutions, designed to align to overarching vision and a detailed roadmap outlining the journey required to get there.; ; Our approach is aligned to the GDS standards, including adherence to agile methodology and activities based on extensive experience working with local government, health organisations and other public sector partners.; ; Cloud solutions architecture and agile business analysis are embedded within our approach. Our team have comprehensive experience of developing, and supporting complex digital systems in the public sector. We have a wide spectrum of digital agency services, allowing strategy activities to be well informed. Our experience ranges from user experience and design considerations, to organisational change management and TOM redesign.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Peopletoo can provide training to employees for new digital and cloud solutions that are implemented to promote user adoption and optimise usage of the new technologies. We work with your organisation to provide training, mentoring and coaching which we can deliver both formally, and informally on the job, through embedding ourselves in client teams. We have a variety of training solutions at our disposal that can be specifically tailored to the programme requirements. We have a proven, tried and tested methodology for training which is replicable across different systems/solutions. We utilise a mixture of tools and methods and combine this with our expertise to ensure any new or revised processes are adopted and embedded. Example training approaches in relation to digital and cloud have included: ; • Large-scale workshops outlining available functionality and the best way to utilise the new solution ; • Online training solutions delivered through video conferencing for remote or distributed teams.; • Tailored one-to-one training sessions bespoke to user need and development need; • We create user guides as a leave behind or a tool for new starters, which have been received very well by our clients
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Peopletoo setup and migration services prioritise the unique constraints of your current state and target state cloud systems, in order to develop migration plans that support efficiency, accessibility, and re-use.; ; We create a migration and set up plan and detailed project plan including actions, roles and responsibilities costings, timescales and the likely return on investment in terms of performance and financial outcomes. ; ; We work with the internal team to take them through the associated steps and to set up and move toward the new systems, away from the legacy system. Our team ensure that this is done with minimal disruption to the current service, we have done this for complex and high-risk services such as social care, so it is essential that the migration runs smoothly. ; ; We also have expertise in supporting teams to undertake data cleansing in the most efficient way. We work with Performance, IT and the service to plan for data cleansing and reduce manual intervention required.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At the start of an engagement, the project lead will participate in kickoff and discovery activities with the client to jointly agree and establish the success strategy and key project outputs.; ; Thoroughout each project we ensure regular feedback and reporting, allowing for challenge and incorporating the views of our clients and internal teams into the programme.; ; Our collaborative approach ensures that strategy and implementation activities adhere to user-focused success indicators, which have been established alongside your organisation’s business goals and user needs.; ; Our team will assess the project outcomes and performance based on the parameters of existing architecture and service goals, in order to develop testing strategies that prioritise the intended outputs.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We will work with you to find the most suitable hosting for your needs. We have good relationships with a number of platform vendors . We also have expertise with configuring Amazon AWS services. For UK specific hosting we have a good working relationship with a selected few vendors but can work with any vendor.

Service scope

• Service constraints: Helpdesk support available within office hours Mon-Fri 08:30-17:30 (not including Bank Holidays)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We are able to offer same day response. Email support available within office hours Mon-Fri 08.30-17:30 (not including Bank Holidays).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Tested with standard browsers.
• Support levels: We provide a range of support levels tailored to user needs. Helpdesk support available within office hours Mon-Fri 08:30-17:30 (not including Bank Holidays). Minimum response time of as little as 30 minutes. We provide a Business Support Manager to operate your contract and ensure our service levels are kept, and that you have regular dialogue with our team to ensure you are getting the service you require.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  We have a policy to always take the greenest available ( public) ; transport options available. ; ; All staff are home based so there is very little commuter journeys ; taken- any travel is for site visits or the bi -monthly meetings. ; We use Recycle 4 Charity for all our printer consumables. ; www.recycle4charity.co.uk

  Tackling economic inequality

  Whenever we are on site or need to purchase materials/equipment ; or for our subsistence we have a policy to buy local and wherever ; possible, from local suppliers rather than national suppliers.

  Wellbeing

  Peopletoo have various health and wellbeing measures in place to ; support staff. The wellbeing officer overseas the policy and has input ; into appraisals and 1-1's as appropriate. As part of all our ; supervisions we have a ‘Temperature Check’ to see how we’re ; generally doing/feeling. ; ; This behaviour flows through with all our clients and partners. ; Formally the organsiation offers Vitality private health care – ; supporting staff with their physical and mental health. ; It should also be noted that the company has bimonthly away days ; which involves an overnight stay and a social meal out. This ensures ; that we have a level of all company down time and connection ; together every 8 weeks

Pricing

• Price: £700 to £1,650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@peopletoo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.