ONE PLANET DIGITAL LIMITED

Systems-Mapping Platform

OnePlanet's Systems-Mapping Platform enables local government and public sector organisations to deliver joined-up outcomes around health, climate, nature recovery and more by mapping and aligning strategies around co-benefits. The platform takes a collaborative, systems approach to solving issues and delivering effective action with increase speed and support.

Features

• Ecosystem Plan of Shared Outcomes and Shared Indicators
• Database of Action Plans and Strategies
• Graph database technology - connect Action Plans together
• Stakeholder engagement - suppliers, businesses and community groups
• Automated reporting tools
• Multiple framework 'lenses'
• Four linked interfaces - mindmap, geomap, table and document view
• Best practice and decision-making templates
• Systems-mapping analysis tools
• Recommendations and guidance

Benefits

• Create and work towards a common, holistic shared vision
• Align Action Plans around shared outcomes and co-benefits
• Track Action Plans centrally - update, monitor and share progress
• Reduce report writing time
• Collaborate effectively both internally and with external stakeholders
• Mitigate risk and follow best practice
• Improve decision making and strategy writing
• Take a systems-approach to problem solving
• Automated reporting against any framework
• Identify interconnections, duplications and gaps in activity

£7,500 to £55,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customersuccess@oneplanet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

292593865904417

Contact

Ben Gill
07598389435
customersuccess@oneplanet.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: There are no specific constraints that buyers need to be aware of.
• System requirements:
  • Device with an up-to-date internet browser
  • Internet connection

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Hubspot for our webchat services on our website.
• Onsite support: No
• Support levels: Customers are on-boarded on to the platform by first nominating a Workspace Admin. This person will need to create a OnePlanet account and notify the OnePlanet team once this is done. This account will then be upgraded to the Ecosystem package they have purchased, and they will be set as the Workspace Admin for this Ecosystem. ; ; OnePlanet we will arrange a 1-hour on-boarding meeting to support the Workspace Admin with setting up their Ecosystem to ensure it is ready to go. ; ; OnePlanet provides an additional four levels of training and staff support which can be purchased on G-Cloud 14 under Systems-Mapping Consultancy, Training and Support. This can be purchased where further support than that included in the software package is required. ; ; It is the client’s decision to decide how they use their consultancy, training and support hours from their package, our services include: Basic training and resources, Consultancy and technical support, Strategy upload, Workshops, Software integration and custom functionality, and Template creation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers are on-boarded on to the platform by first nominating a Workspace Admin. This person will need to create a OnePlanet account and notify the OnePlanet team once this is done. This account will then be upgraded to the Ecosystem package they have purchased, and they will be set as the Workspace Admin for this Ecosystem. ; ; OnePlanet we will arrange a 1-hour on-boarding meeting to support the Workspace Admin with setting up their Ecosystem to ensure it is ready to go. ; ; OnePlanet have provided users with an online Helpdesk which has written guides and video tutorials in the use of the OnePlanet platform.; OnePlanet provide webchat and email support.
• Service documentation: No
• End-of-contract data extraction: Users can download all information into a combination of Excel or PDF format. All information entered onto the platform can be easily extracted and downloaded.
• End-of-contract process: Three months prior to the end of the contract, the customer is notified that their contract is ending so that they can prepare to purchase a new annual license of the platform. If they do not wish to renew the contract they can extract all of their information from the OnePlanet platform

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No specific differences - simply a reconfigured interface.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The interface can be customised by the user - naming of key headings and departments for example. ; If users have their own specific framework or categorisation this can be built out as a 'lens', enabling the user to to view their plans in their desired framework lens. ; Users can create and install templates for new plans. ; The names of key elements of the platform can also be customised to match the users existing language. Users must contact OnePlanet to create their customised framework lens or rename key elements. Only OnePlanet can edit these elements of the platform.

Scaling

• Independence of resources: From a technical perspective an individual user is not affected by the demand of other users on the platform. From a personnel perspective all account managers are limited to a specific number of users and careful resource planning is undertaken to ensure that all users can be fully serviced according to their chosen service level.

Analytics

• Service usage metrics: Yes
• Metrics types: Utilisation rates
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export information in a combination of excel or PDF format themselves directly from the OnePlanet platform.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: To ensure availability all service providers are monitored for uptime availability from external providers with failover resources also monitored. OnePlanet has no availability guarantee and is unable to refund users if the service is unavailable. On request OnePlanet can provide a report on historical service availability.
• Approach to resilience: Redundancy for service outages is incorporated within the design of the data and we can provide customers with geographically resilient hosting options. Further information on how our service is designed to be resilient are available on request.
• Outage reporting: Outages are announced via Hubspot or email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: OnePlanet's system has 2 levels of access control which can be mapped to clients existing security requirements, though no additional access control levels can be created. Role Based Access Control is documented as part of the Information Security Management System Access Register. This is reviewed regularly to confirm no additionally privileged access is given as part of OnePlanet's efforts to enforce the ‘least privilege’ principle.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: OnePlanet's program, processes and procedures to security governance is in alignment with Cyber Essentials and ISO 27001 standards. We are Cyber Essentials certified.
• Information security policies and processes: OnePlanet's program, processes and procedures to security is in alignment with Cyber Essentials and ISO 27001 standards. We are Cyber Essentials certified.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Management and version control is effectively managed through internal policies and procedures. Internal auditing is undertaken whenever significant changes or upgrades are implemented. The auditing applies to all stages of the service provided. We provide documentation of change management procedures under an NDA after written request is authorised by a director.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We commission an external company to scan all Internet facing service endpoint IP addresses for vulnerabilities. Security notifies the appropriate parties to remediate any identified vulnerabilities. Findings and recommendations resulting from these assessments are categorized and delivered to the business and form part of Information Security Risk Management. All critical operating system vulnerabilities are installed within 14 days of issues, 3rd party patches and non-critical updates are also delivered within a 30 day period and typically install within 7 days of issue by vendor.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Internal Auditing is completed regularly through the use of additional software including the assessment of the control environment. Findings and recommendations resulting from these assessments are categorized and delivered to the business and form part of Information Security Risk. Any potential compromises are addressed immediately and the documented standard for patch implementation is Inline with Cyber Essentials including critical operating system vulnerabilities installed within 14 days, this is included within the patching policy which can be provided upon written request.
• Incident management type: Supplier-defined controls
• Incident management approach: OnePlanet's incident response program, plans and procedures have been developed in alignment with ISO 27001 standard, and outlines the processes for common events. All data stored on behalf of customers has strong tenant isolation security and control capabilities. Users report incidents directly to OnePlanet. Our Security Incident Response Plan that has been completed inline with ISO 27001 requirements and can include specific requirements needs if requested and authorised by a director. Reports are available upon written request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  OnePlanet’s mission is to provide software to enable citizens, companies, and governments to collaborate to tackle climate change, build resilient communities and regenerate the living systems of planet Earth. Therefore, those who use our software will be influenced by us to also work towards these objectives. OnePlanet provides support to help local governments develop, implement and manage their climate and environmental strategies through training and guiding them through the use of our software. Our best practice templates support Local Governments to work towards net zero greenhouse gas emissions in a number of ways. It will allow users to align their climate strategy with other strategies within the local government and identify the co-benefits of environmental action to encourage collaboration across all departments to devise and deliver all the actions needed to fight climate change. The software also enables external stakeholders to create a plan and connect it to the climate strategy which means that suppliers, local businesses and even people in the community can all support environmental protection and improvement. OnePlanet follows the 10 One Planet Living principles, a sustainability framework that helps people live happily within the Earth’s resources. We educate our staff, supply chain and customers on the severity of climate change and influence them to adopt the One Planet Living principles into everything they do to influence environmental protection and improvement. OnePlanet’s employees all work from home which means no commuting and therefore reduces greenhouse gas emissions. It also means we do not require an office space and that the energy that would be needed to run the space is mitigated. If employees are required to travel for work, they are encouraged to make short distances on foot or cycle and longer distances by public transport.

  Covid-19 recovery

  The UK government’s Build Back Better initiative is aiming for the nation to recover from the economic damage of Covid-19 whilst achieving a net zero carbon future. The OnePlanet Net Zero Solution can support local governments, businesses and organisations to achieve this by enabling users to create and manage their project plans in a way that will deliver net zero targets and also achieve other co-benefits such as health, job creation and inclusions which contribute to a resilient society.

  Tackling economic inequality

  OnePlanet works toward promoting entrepreneurship, growth and business creation by being open to collaborating with other organisations to create innovative; services and help each other grow. OnePlanet works towards improving inequalities in employment by offering opportunities for work experience and internships to anyone with an interest in sustainability to help them develop their skills to progress in the industry. ; - Young Leaders Campaign; - Community Partnership Programme

  Equal opportunity

  OnePlanet has over 30 years of experience in sustainability and we are always open to give work experience and internship opportunities to anyone with an interest in the industry to develop their skills and progress. One of our employees first started out doing work experience with OnePlanet. They had a strong interest in sustainability but not necessarily the skills and experience needed to break into the industry. After completing their internship with OnePlanet, they were offered a permanent role on the team where they continue to develop their skills. OnePlanet is a small company and has a flat organisational structure to have as little hierarchy possible which leads to better communication between roles, better team spirit, increased collaboration and the ability for employees to work more autonomously. The flat organisational structure is also reflected in the pay structure of the company. OnePlanet employees are based all over the world, therefore, the company offers flexible working hours to all its employees because of the different time zones.

  Wellbeing

  OnePlanet follows the One Planet Living framework which includes the principle Health and Happiness and therefore understands issues relating to health and wellbeing. Our employees have scheduled into their calendars a walk every Wednesday to encourage them to get outside and moving to contribute to better physical and mental health. We educate our staff, supply chain and customers on the One Planet Living framework and therefore how they can incorporate measures that support Health and wellbeing into their work and everyday lives.

Pricing

• Price: £7,500 to £55,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version includes a single Action Plan for a single user to edit. This Action Plan contains only 30 nodes but can be connected to an unlimited number of Ecosystem Plans. There is no time limitation.
• Link to free trial: https://app.oneplanet.com/members/sign_up

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customersuccess@oneplanet.com. Tell them what format you need. It will help if you say what assistive technology you use.