CONTIEM LIMITED

Content Consultancy

Contiem provide consulting and technical services to clients interested in authoring structured content. These include:

- Content Strategy
- DITA/XML Structured Authoring
- Information Architecture
- Taxonomy
- PoolParty Integration
- CCMS Implementation
- Training (DITA, XSLT, Framemaker)
- Content Conversion
- Stylesheet Development
- Xliff documents
- Content writing

Features

• Content Strategy Checkup
• Information Architecture and Taxonomy
• CCMS Implementation ( Component Content Management)
• Terminology & Language checking with Congree Authoring Server
• Content Conversion using for example Omnimark, Legacy Data conversion
• Stylesheet Development, DTD Design, Authoring and Publishing Tuneup
• PoolParty Integration and Taxonomy
• Develop write/author/edit content. Redaction services
• eLearning and Training Content Development
• Multimedia services - Animation and Interactive Manuals, Technical Illustration

Benefits

• Understand and recommend the appropriate strategy for each client.
• Structure, tune, and organize client content to be easily found.
• Test and evaluate structured tools such as CCMS with clients.
• Get new structured tools such as CCMS running optimally.
• Bring client teams up to speed with optimal tool usage.
• Provide expert help to improve authoring and content management.
• Develop and test stylesheets to publish to PDF and HTML
• Convert range of content to DITA/XML and other structured environments
• Helping customers to gain improvement through content optimisation
• Identify training Needs, Developing training material , Classroom-to-Online Learning

£950.00 to £1,050.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at girling@contiem.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

292808535942783

Contact

Joe Girling
02087228400
girling@contiem.com

Planning

• Planning service: Yes
• How the planning service works: Contiem/Mekon works with clients to structure their requirements for implementing a structured content solution for authoring documentation. From these requirements we are then able to advise clients on how best to build an information model, convert their content and develop stylesheet plugins to publish their content to a range of output formats including PDF and HTML. ; ; We also help clients select and implement appropriate Content Management Systems (CCMS) to improve the efficiency and delivery of their authoring and publishing process. Such solutions can either be cloud-based or on premise.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Contiem\ Mekon supports clients using and installing CCMS Systems

Training

• Training service provided: Yes
• How the training service works: We provide a range of standard and bespoke training which include: ; ; - DITA orientation courses; - Introduction to structured XML authoring; - Authoring using oXygen; - XSLT training ; - Adobe Framemaker training; - Fundamentals of the DITA Open Toolkit; - CCMS user and administrator training
• Training is tied to specific services: Yes
• Services the training service works with:
  • CCMS
  • Oxygen

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Contiem/Mekon has worked with a range of clients, including many who are looking to migrate to a new CCMS environment. For these clients, the approach Contiem/Mekon take is to build an Information Model that is representative of their existing structured content. This is then used in tandem with a clear analysis and representative test sample of the clients existing content to create a mapping between existing content and migrated content. Appropriate conversion tools are developed, tested and implemented with the client to allow the existing content to be fully and successfully migrated with minimum effort into the chosen new cloud-based CCMS environment.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: SaaS Content Management Systems (CCMS)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Depending upon customer requirements we will work with them in sizing and benchmarking appropriate CCMS systems to suit their needs. This exercise will also ensure that the selected vendors meet the quality requirements of the organisation and they are assessed accordingly.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Contiem/ Mekon works with clients to optimise their use of structured content including DITA based content. Often the authored content for such environments is based in a Content Management System (CCMS). These systems and the software tools and solutions they integrate to can be based either on premise or in the cloud. Mekon has over 25 years of experience supporting clients in the use, implementation and configuration of such systems.

Service scope

• Service constraints: Support can be provided remotely or onsite depending upon the user requirement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Service Desk is manned Monday through Friday 9:00 am to 5:30 pm. ; ; Contiem/Mekon respond to Customers within the following times and according to the assigned Priority Levels, Contiem/Mekon make best efforts to return a call within the Initial Response Time (IRT) and will resolve issues within the Target Fix Times (TFT).; ; Priority 1 (System Failure), IRT 1 hour, TFT 48 hours. Priority 2 (Critical Issue), IRT 2 hours, TFT 5 days. Priority 3 (Urgent Issue), IRT 1 day, TFT Next Release. Priority 4 (Enhancement), IRT 1 day, TFT Next release.; ; We offer extended 24x7 support at incremental cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is provided via online and phone access to our team Monday to Friday between 9:00 am and 5:30 pm; ; Clients are appointed a project manager or technical account lead to work with.; ; Prices for support contracts vary depending upon client requirements. Standard rates are from £850 to £950 per day.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard
• PCI DSS accreditation date: 19/08/2021
• What the PCI DSS doesn’t cover: Does not cover face to face transactions or internet processing transactions. ; We only take credit card over the telephone.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  The company embraces diversity and will seek to promote the benefits of diversity in all of our business activities. We will seek to develop a business culture that reflects that belief. We will seek to widen the media in which we recruit to ensure as diverse an employee and candidate base as possible. We will strive to make sure that our clients meet their own diversity targets.; ; We are committed to diversity and will promote diversity for all employees, workers and applicants and shall adhere to such a policy at all times. We will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs or membership or non-membership of a Trade Union or spent convictions, and places an obligation upon all staff to respect and act in accordance with the policy. We are committed to providing training for its entire staff in equal opportunities practice. ; ; We shall avoid stipulating any unnecessary requirements which would exclude a higher proportion of a particular gender, sexual orientation, age, religion or racial group or which would exclude disabled job applicants; and will avoid prescribing any requirements as to marital or civil partnership status.; ; We shall not discriminate unlawfully when deciding which candidate/temporary worker is submitted for a vacancy or assignment, or in any terms of employment or terms of engagement for temporary workers. We will ensure that each candidate is assessed only in accordance with the candidate’s merits, qualifications and abilities to perform the relevant duties required by the particular vacancy.; ; We will not accept instructions from clients that indicate an intention to discriminate unlawfully.

  Wellbeing

  The Company places the greatest importance on health and safety matters and undertakes to conduct its operations in such a way as to ensure the health and safety of all its employees and customers.; To this end, the Company will endeavor to create and develop a working environment in which there is an awareness of the vital importance of health and safety and which encourages all employees to participate in developing and practicing safe working methods and to have a regard for the welfare of themselves and others.; ; Staff members have access to the Calm App.; ; All those with responsibility for the supervision of staff will promote positive attitudes towards health and safety. They must ensure that the tasks carried out by their staff are performed with the utmost regard for the health and safety of all involved.; Those with a supervisory role will:; • ensure that on joining the company all new employees are given training in health and safety matters appropriate to their duties including accident reporting, emergency procedures, fire precautions, code of safe conduct and the location of first aid boxes; ; • provide adequate information, instruction, training and supervision to ensure the health and safety of employees;; • ensure that all staff are familiar with the company’s health and safety at work policy; ; • co-operate with and participate in the investigation of all accidents and conduct of assessments and inspections; ; • ensure the maintenance of good housekeeping standards;; • review the safe operations of all work equipment; ; • within their area of authority, regularly inspect the workplace with regard to the suitability of equipment provided for the health and safety of employees, check work methods and practices to ensure safe systems of work and inspect arrangements for the use, handling, storing and transport of articles and substances.

Pricing

• Price: £950.00 to £1,050.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at girling@contiem.com. Tell them what format you need. It will help if you say what assistive technology you use.