JAAM AUTOMATION LTD

Microsoft Cloud & AI Licensing, Delivery and Managed Services

Jaam Automation enables public sector organisations to procure, deploy and optimise Microsoft cloud and AI technologies through a single, compliant service.
We combine Microsoft licensing via the Cloud Solution Provider (CSP) programme with delivery of Microsoft and AI-enabled projects, plus productised discovery, onboarding and managed support services.

Features

• Supply and management of Microsoft cloud licences
• Provision of Microsoft AI and Copilot licences
• Flexible licence scaling with consolidated monthly billing
• Delivery of Microsoft cloud and AI projects
• Copilot and AI readiness, enablement and rollout services
• Secure data preparation and permissions configuration
• Productised discovery and assessment services for AI adoption
• Multiple project delivery options
• Managed support services including licence optimisation and usage monitoring

Benefits

• Simplifies procurement by combining licensing, delivery and support
• Enables safe and governed adoption of AI
• Reduces licence waste through ongoing optimisation and right-sizing
• Improves cost control and transparency
• Accelerates time-to-value for Microsoft cloud and AI
• Reduces delivery risk through structured methods
• Improves productivity through automation and AI-enabled solutions
• Scale up or down as organisational needs change
• Reduces internal overhead by providing expert Microsoft and AI support

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

292835641996868

Contact

Justin Smith
+447711772589
info@jaamautomation.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Personalize AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Other Microsoft products
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Access to Microsoft cloud services relevant to the service
  • Valid Microsoft tenant managed by the buyer
  • Internet connectivity suitable for cloud-based services
  • Supported web browser for accessing Microsoft services
  • Supported operating systems on user devices
  • Buyer-managed user accounts and permissions
  • Appropriate security controls managed by the buyer

User support

• Email or online ticketing support: Yes
• Support response times: In line with published SLA
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Level 1 - Response time within 1 working hour; Level 2 - Response time within 4 working hours; Level 3 - Response time within 12 working hour
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training, support and user documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Customer data remains under the buyer’s control within their Microsoft cloud tenant throughout the contract.; ; At contract end, buyers can extract or retain their data using Microsoft’s standard tools and export functionality for services such as Microsoft 365, Azure, Power Platform and Dynamics 365.; ; Jaam Automation does not store customer data outside the buyer’s Microsoft environment. Where requested, we can provide reasonable assistance to support data export or transition activities using Microsoft-supported methods, subject to agreement.; ; Following contract termination, Jaam Automation’s access to the buyer’s environment is removed in line with agreed offboarding procedures.
• End-of-contract process: At the end of the contract, Jaam Automation will work with the buyer to support an orderly transition or service termination.; ; The end-of-contract process typically includes confirmation of contract end dates, removal of Jaam Automation administrative access to the buyer’s Microsoft environment, and cessation of service delivery activities.; ; Customer data remains within the buyer’s Microsoft cloud tenant at all times and is not retained by Jaam Automation following contract termination.; ; Where requested, Jaam Automation can provide reasonable exit assistance to support handover, transition or service closure activities, subject to agreement.; ; The process is designed to minimise disruption and ensure the buyer retains full control of their Microsoft services and data.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As defined
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The service is accessed through existing Microsoft cloud service interfaces and standard web browsers.; ; Users interact with Microsoft services such as Microsoft 365, Azure, Power Platform, Dynamics 365 and Microsoft AI tools using Microsoft-provided portals and applications.; ; Jaam Automation may provide a bespoke user interface. ; ; Configuration, management and support activities are carried out by Jaam Automation administrators using secure administrative access, with no requirement for end users to install additional software.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: The service uses Microsoft cloud platforms and standard web browsers, which provide built-in accessibility features such as screen reader support, keyboard navigation and high-contrast modes.; ; Accessibility is provided through Microsoft’s user interfaces and operating system accessibility settings.
• API: No
• Customisation available: Yes
• Description of customisation: The service is customised through configuration of Microsoft cloud services and delivery activities to meet buyer requirements.; ; Customisation may include licence selection, tenant configuration, security and compliance settings, automation design, AI enablement and scope of delivery services.; ; No bespoke software is developed as part of the core service unless explicitly agreed as a separate delivery engagement.

Scaling

• Independence of resources: Each buyer’s service is delivered within their own Microsoft cloud tenant or subscription, which is logically isolated from other customers.; ; Microsoft cloud platforms provide built-in separation of resources, identity and data, ensuring that one customer’s usage does not impact another’s.; ; Jaam Automation delivers services on a per-customer basis and does not operate shared customer environments that could create resource contention.; ; Where applicable, Microsoft’s consumption-based and scalable cloud services ensure capacity can adjust to demand without affecting other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics are available through Microsoft’s standard reporting and administration tools within the buyer’s Microsoft cloud tenant.; ; Depending on the services in use, this may include licence usage, consumption metrics, service activity and platform reporting provided by Microsoft.; ; Where agreed, Jaam Automation can support buyers in accessing, interpreting and using these metrics as part of licence optimisation, cost management and service improvement activities.; ; Jaam Automation does not operate proprietary usage tracking outside of Microsoft-provided reporting.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Customer data is held within the buyer’s Microsoft cloud tenant throughout the service. Data export is carried out using Microsoft’s standard, supported export and administration tools appropriate to the services in use, such as Microsoft 365, Azure, Power Platform or Dynamics 365.; ; Buyers can export their data directly or authorise Jaam Automation to assist with export activities using Microsoft-supported methods. Data can be exported in standard formats supported by Microsoft services.; ; Jaam Automation does not operate proprietary data stores or restrict data export. Any assistance provided is agreed in advance and aligned to buyer requirements and Microsoft best practice
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The availability of Microsoft cloud services used as part of this service is governed by Microsoft’s published service level agreements (SLAs), which vary by product and service and are provided directly by Microsoft.; ; Jaam Automation does not host or operate the underlying cloud platforms and therefore does not provide a separate uptime guarantee for Microsoft services. Where Microsoft service availability falls below published SLAs, service credits or refunds are applied in line with Microsoft’s terms.; ; Jaam Automation guarantees availability of its delivery and support services during agreed support hours, subject to contract terms. Availability issues relating to Microsoft services are monitored using Microsoft-provided service health information, and Jaam Automation will support incident management and escalation where agreed.; ; Refunds or service credits relating to platform availability are provided in accordance with Microsoft’s published SLA arrangements.
• Approach to resilience: The service is designed to be resilient through the use of Microsoft cloud platforms, which provide built-in resilience, redundancy and fault tolerance across their datacentre infrastructure. Customer services are delivered within Microsoft-managed environments that are designed to withstand component failure and support high availability.; ; Datacentre resilience, including power, networking and physical infrastructure redundancy, is managed by Microsoft as part of its cloud services. Detailed information on Microsoft’s datacentre resilience is available in Microsoft’s public documentation or on request.; ; Jaam Automation supports service resilience through operational processes, including monitoring Microsoft service health, managing incidents, and supporting recovery activities where required. Access controls, configuration management and documented procedures help ensure continuity of service delivery.; ; The combination of Microsoft’s resilient cloud platform and Jaam Automation’s delivery and support processes ensures that services can continue to operate effectively in the event of incidents or failures.
• Outage reporting: Outages and service issues relating to Microsoft cloud services are reported through Microsoft’s standard service health dashboards and notifications. These include public and tenant-specific service health information provided directly by Microsoft.; ; Buyers can access real-time and historical service status information through Microsoft’s online service health dashboards. Microsoft also provides email and in-portal notifications for relevant service incidents.; ; Jaam Automation monitors Microsoft service health information and, where agreed, will notify buyers of relevant outages, support incident management, and assist with escalation to Microsoft.; ; Jaam Automation does not operate a bespoke outage reporting dashboard or API for platform availability, as this information is provided directly by Microsoft.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using role-based access controls within the buyer’s Microsoft cloud environment. Jaam Automation staff are granted least-privilege administrative access only where required and with buyer approval.; ; Access is authenticated using secure Microsoft identity controls and removed when no longer required.; ; Support channels are restricted to authorised buyer contacts, and any configuration or administrative changes are carried out following agreed change and approval processes.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Working towards ISO27001
• Information security policies and processes: As per our policy documents outlined in our secure Trust portal
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As per our policy documents which can be found on our Trust site, on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As per our policy documents which can be found on our Trust site, on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As per our policy documents which can be found on our Trust site, on request
• Incident management type: Supplier-defined controls
• Incident management approach: As per our policy documents on our Trust site, available on request
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Limited to an initial, time-bound introductory engagement. This may discovery sessions, to help buyers understand available Microsoft cloud and AI options.; ; The free version does not include delivery of production services, configuration changes, ongoing support, licence supply; ; Free activity is limited in scope and duration and provided at our discretion.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.