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GoodMaps Inc

Indoor Digital Mapping and Navigation

GoodMaps provides an innovative real-time, turn-by-turn navigation experience that enables anyone to find their way within the built environment regardless of their routing requirements. Using LiDAR imaging and precise camera positioning, GoodMaps delivers an inclusive, scalable, and infrastructure-free multimodal platform that improves and modernises any space.


  • Walk through LiDAR scan of building.
  • All onsite travel required for two stations.
  • Ownership of LiDAR and mapping data, provided in optional formats.
  • Collection of venue information and points of interest data.
  • Process, map, tag, and QC all building data.
  • QC trip to test and refine the station maps.
  • Employee training.
  • Community engagement sessions with local community groups to raise awareness.
  • Metrics and usage reporting throughout period.
  • Optional marketing package included.


  • Unmetered end user routing throughout your location.
  • Unlimited updates to the digital map.
  • Unrestricted access to the GoodMaps SDK and API functionality.
  • Secure cloud-based data storage of your digital map.
  • Access to Studio for unlimited, real-time map updates.
  • Modification to digital map by GoodMaps technician.
  • Rescans of stations accordance with construction schedules.


£1,000 a licence a minute

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

2 9 3 1 9 9 4 1 6 8 0 7 3 9 6


GoodMaps Inc Neil Barnfather
Telephone: 07900908070

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Our navigation technology can be integrated with other API's/SDK's
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
A data owner must be assigned to manage the building data.
The app needs a wifi or cellular connection to provide accurate navigation.
System requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hour response time. Support is only available during the weekdays.
User can manage status and priority of support tickets
Phone support
Web chat support
Onsite support
Onsite support
Support levels
To get the building up and running we provide testing as needed onsite to ensure the mapping and navigation is working correctly. The building will also be assigned an account manager to ensure they are happy with the service. User support is dealt with through email ticketing. These two services are a part of the yearly fee to the venue.
Support available to third parties

Onboarding and offboarding

Getting started
We conduct online training for venues and if there is needed onsite training we can accomodate that option. Users will have access to an assortment of videos and documentation to use the app and there are tutorials within the app.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be turned over to the venue if they decide to end their contract with GoodMaps. The LiDAR point cloud data becomes available.
End-of-contract process
At the end of the contract, the venue owner decides if they want to continue providing the service or not. If they decide to end the service, the navigation app and maps will no longer be hosted on the GoodMaps Explore navigation app and the maps will not be able to be accessed via GoodMaps Studio, the mapping platform.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Differences between the mobile and desktop service
Mobile is for the navigation app
Desktop website is for the editing and management of the maps by the venue owner.
Service interface
User support accessibility
Description of service interface
GoodMaps Studio: Website browser for editing and maintaining the maps.
Accessibility standards
Accessibility testing
GoodMaps has worked with over 50 beta testers in the UK, Canada, and US to ensure the navigation experience is fully accessible for people who are blind or low vision using the screen reader capabilities on the navigation app.
What users can and can't do using the API
Our API is in process and we would need to discuss with the venue to determine how it can integrate with the app's current functionality.
API documentation
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Customisation available


Independence of resources
We guarantee that our servers are able to support as many users as needed in a building. We do not allow for one user to have a better experience than another.


Service usage metrics
Metrics types
GoodMaps can provide metrics on how the navigation app is being used in the venue such as, # of routes, times of day, most common destinations, etc.
Reporting types
API access


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
GoodMaps team will provide the data.
Data export formats
Other data export formats
Point Cloud
Data import formats
Other data import formats
No data is uploaded.

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other protection within supplier network

Availability and resilience

Guaranteed availability
GoodMaps provides a 99.5% guaranteed uptime of service availability across its platform, covering both Customers and End Users/Consumers of our technology. Currently this relates to GoodMaps Studio and GoodMaps Explore.
Approach to resilience
GoodMaps technology platform is deployed as a SAAS model across both AWS and Azure, we utilise a geographically distributed model ensuring availability and uptime. For Customers with geographic security concerns, where viable, we can provide additional territory specified/isolated distribution. For all “none-specified” Customers, we follow industry standard data resilience and distribution availability processes.
Outage reporting
Customers can be notified by e-mail automatically or subscribe to our other in-house notification channels. Downtime maybe isolated meaning that it is a single map or wider SAAS/cloud infrastructure disruption. GoodMaps works closely with its cloud partners to ensure high uptime and availability following industry practice and processes.

End Users would be alerted to a partial systems unavailability within the iOS/Android app environment, however, they would have less defining granular access to define the specific difficulty. This is a matter of security and there can be a variety of reasons an individual End User may be experiencing challenges accessing a single isolated map.

Identity and authentication

User authentication needed
Access restrictions in management interfaces and support channels
GoodMaps has the capability to provide authentication controls to users. If employees need extended access to other parts of a building over the public access, venues can add user accounts to the navigation app to allow for role based permissions.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Policies are currently under development based on the results of an external audit. We are seeking adherence to NISP SP 800-30 and/or ISO 310000, ISO 27002, NIST CSF, and OWASP Top 10..
Information security policies and processes
Policies are currently under development based on the results of an external audit. We are seeking adherence to NISP SP 800-30 and/or ISO 310000, ISO 27002, NIST CSF, and OWASP Top 10..

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We are formalizing these based on ISO 27002: 6,8,11,16,18 and NIST CSF: ID.AM, PR.IP, PR.DS, PR.PT, DE.CM.
Vulnerability management type
Vulnerability management approach
We have policy for endpoint protection, logging and alerting, patch management, penetration testing and vulnerability scanning based on the above.
Protective monitoring type
Protective monitoring approach
Potential compromises are identified through anomaly flagging. When we find an anomaly, it is immediately investigated and prioritized for resolution. Appropriate resources are assigned based on associated risk in accordance with incident policy.
Incident management type
Incident management approach
Common events are addressed via monitoring and flagging for Incident Response Plan actions according to the Incident Policy. Users report outages through our contact methods, where we are notified and respond according to priority. Incident resolution reports provided upon request by clients.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Tackling economic inequality

Tackling economic inequality

Through supporting the hybrid working environment and multi-purpose diverse Commercial Real Estate model; GoodMaps empowers owners and lease holders of venues to effectively make their spaces use agnostic. When a venue offers virtual and software BIM features to enhance the physical structure and those to whom use it, equality is achieved for all user demographics.
Equal opportunity

Equal opportunity

For decades various groups of society have been obstructed from gaining fair and equal access to locations; this prejudices their ability to economically contribute, access education, healthcare and retail, along with so very much more. Through the provision of step-free routing, Universal Access principals and other inclusion functionality, GoodMaps is able to support a wide range of individuals from across the ability spectrum. The platform is fully accessible and lends itself to organisations Equality Diversity and inclusion agenda programs.


£1,000 a licence a minute
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.