GoodMaps Inc

Indoor Digital Mapping and Navigation

GoodMaps provides an innovative real-time, turn-by-turn navigation experience that enables anyone to find their way within the built environment regardless of their routing requirements. Using LiDAR imaging and precise camera positioning, GoodMaps delivers an inclusive, scalable, and infrastructure-free multimodal platform that improves and modernises any space.

Features

• Walk through LiDAR scan of building.
• All onsite travel required for two stations.
• Ownership of LiDAR and mapping data, provided in optional formats.
• Collection of venue information and points of interest data.
• Process, map, tag, and QC all building data.
• QC trip to test and refine the station maps.
• Employee training.
• Community engagement sessions with local community groups to raise awareness.
• Metrics and usage reporting throughout period.
• Optional marketing package included.

Benefits

• Unmetered end user routing throughout your location.
• Unlimited updates to the digital map.
• Unrestricted access to the GoodMaps SDK and API functionality.
• Secure cloud-based data storage of your digital map.
• Access to Studio for unlimited, real-time map updates.
• Modification to digital map by GoodMaps technician.
• Rescans of stations accordance with construction schedules.

£1,000 a licence a minute

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.barnfather@goodmaps.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

293199416807396

Contact

Neil Barnfather
07900908070
neil.barnfather@goodmaps.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our navigation technology can be integrated with other API's/SDK's
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: A data owner must be assigned to manage the building data. ; The app needs a wifi or cellular connection to provide accurate navigation.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 hour response time. Support is only available during the weekdays.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Onsite support
• Support levels: To get the building up and running we provide testing as needed onsite to ensure the mapping and navigation is working correctly. The building will also be assigned an account manager to ensure they are happy with the service. User support is dealt with through email ticketing. These two services are a part of the yearly fee to the venue.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We conduct online training for venues and if there is needed onsite training we can accomodate that option. Users will have access to an assortment of videos and documentation to use the app and there are tutorials within the app.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be turned over to the venue if they decide to end their contract with GoodMaps. The LiDAR point cloud data becomes available.
• End-of-contract process: At the end of the contract, the venue owner decides if they want to continue providing the service or not. If they decide to end the service, the navigation app and maps will no longer be hosted on the GoodMaps Explore navigation app and the maps will not be able to be accessed via GoodMaps Studio, the mapping platform.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile is for the navigation app; Desktop website is for the editing and management of the maps by the venue owner.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: GoodMaps Studio: Website browser for editing and maintaining the maps.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: GoodMaps has worked with over 50 beta testers in the UK, Canada, and US to ensure the navigation experience is fully accessible for people who are blind or low vision using the screen reader capabilities on the navigation app.
• API: Yes
• What users can and can't do using the API: Our API is in process and we would need to discuss with the venue to determine how it can integrate with the app's current functionality.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We guarantee that our servers are able to support as many users as needed in a building. We do not allow for one user to have a better experience than another.

Analytics

• Service usage metrics: Yes
• Metrics types: GoodMaps can provide metrics on how the navigation app is being used in the venue such as, # of routes, times of day, most common destinations, etc.
• Reporting types: API access

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: TBD
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: GoodMaps team will provide the data.
• Data export formats: Other
• Other data export formats: Point Cloud
• Data import formats: Other
• Other data import formats: No data is uploaded.

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: TBD

Availability and resilience

• Guaranteed availability: GoodMaps provides a 99.5% guaranteed uptime of service availability across its platform, covering both Customers and End Users/Consumers of our technology. Currently this relates to GoodMaps Studio and GoodMaps Explore.
• Approach to resilience: GoodMaps technology platform is deployed as a SAAS model across both AWS and Azure, we utilise a geographically distributed model ensuring availability and uptime. For Customers with geographic security concerns, where viable, we can provide additional territory specified/isolated distribution. For all “none-specified” Customers, we follow industry standard data resilience and distribution availability processes.
• Outage reporting: Customers can be notified by e-mail automatically or subscribe to our other in-house notification channels. Downtime maybe isolated meaning that it is a single map or wider SAAS/cloud infrastructure disruption. GoodMaps works closely with its cloud partners to ensure high uptime and availability following industry practice and processes.; ; End Users would be alerted to a partial systems unavailability within the iOS/Android app environment, however, they would have less defining granular access to define the specific difficulty. This is a matter of security and there can be a variety of reasons an individual End User may be experiencing challenges accessing a single isolated map.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: GoodMaps has the capability to provide authentication controls to users. If employees need extended access to other parts of a building over the public access, venues can add user accounts to the navigation app to allow for role based permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Policies are currently under development based on the results of an external audit. We are seeking adherence to NISP SP 800-30 and/or ISO 310000, ISO 27002, NIST CSF, and OWASP Top 10..
• Information security policies and processes: Policies are currently under development based on the results of an external audit. We are seeking adherence to NISP SP 800-30 and/or ISO 310000, ISO 27002, NIST CSF, and OWASP Top 10..

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We are formalizing these based on ISO 27002: 6,8,11,16,18 and NIST CSF: ID.AM, PR.IP, PR.DS, PR.PT, DE.CM.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We have policy for endpoint protection, logging and alerting, patch management, penetration testing and vulnerability scanning based on the above.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Potential compromises are identified through anomaly flagging. When we find an anomaly, it is immediately investigated and prioritized for resolution. Appropriate resources are assigned based on associated risk in accordance with incident policy.
• Incident management type: Undisclosed
• Incident management approach: Common events are addressed via monitoring and flagging for Incident Response Plan actions according to the Incident Policy. Users report outages through our contact methods, where we are notified and respond according to priority. Incident resolution reports provided upon request by clients.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Tackling economic inequality:

  Tackling economic inequality

  Through supporting the hybrid working environment and multi-purpose diverse Commercial Real Estate model; GoodMaps empowers owners and lease holders of venues to effectively make their spaces use agnostic. When a venue offers virtual and software BIM features to enhance the physical structure and those to whom use it, equality is achieved for all user demographics.
• Equal opportunity:

  Equal opportunity

  For decades various groups of society have been obstructed from gaining fair and equal access to locations; this prejudices their ability to economically contribute, access education, healthcare and retail, along with so very much more. Through the provision of step-free routing, Universal Access principals and other inclusion functionality, GoodMaps is able to support a wide range of individuals from across the ability spectrum. The platform is fully accessible and lends itself to organisations Equality Diversity and inclusion agenda programs.

Pricing

• Price: £1,000 a licence a minute
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.barnfather@goodmaps.com. Tell them what format you need. It will help if you say what assistive technology you use.