BlueFort Security Ltd

F5 BigIP Virtual Edition- All licence options inc Silverline/App Protect, Nginx & Evolve Support

F5 Licensing to facilitate Local /Global Load Balancing / Access Policy Manager (VPN) /Advanced Firewall Manager / DNS / App Security Manager / Big IQ Management/Waap/F5 Distributed Services (Formerly Volterra) Essential App Protect & Nginx sundry services to support installation / training.

Features

  • Application Load Balancing
  • Remote Access
  • Device Management
  • Web Application Firewall
  • Authentication Consolidation
  • Application Securtiy
  • Application Performance

Benefits

  • Reduced cost of application ownership
  • More agile dev ops
  • Unified Remote Access Platform
  • Cost saving Federated identity options
  • Application Security Concentrator

Pricing

£1.50 a unit a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Dave.Henderson@bluefort.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 9 3 2 2 1 1 0 2 3 3 0 1 7 3

Contact

BlueFort Security Ltd David Henderson
Telephone: 01252 917000
Email: Dave.Henderson@bluefort.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
Access to Virtualised infrastructure for deployment

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 x 7 x 365
30 Minutes to Next Business Day SLA's Available
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Open tickets
Update tickets
Speak to a support representative
Close tickets
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
8x5x Next business Day
24 x 7 x 4 hr options
Evolve Enhanced Support inc Service Credits
Customer Success Manager / TAM available with certain service levels
Pricing available upon request
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding service available. Remote or onsite options available.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Configuration file can be exported prior to deletion.
End-of-contract process
Contract ends as per terms and conditions.
Contract extension option available should service continue to be available.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Web based
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
Services can be provisioned via the API.
Resources can be modified directly via the API.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Configurations, Featuresets, Management Users, Logon Profiles, Resource Assignments.
Customisation is dependent upon delegated management rights granted per user.

Scaling

Independence of resources
N/a

Analytics

Service usage metrics
Yes
Metrics types
Usage analytics available.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
F5 Networks, NginX, Shape Security

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Configuration file can be exported in text format if required.
Data export formats
Other
Other data export formats
Text
Data import formats
Other
Other data import formats
Existing F5 config file

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Any SLA's are driven by the chosen hosting partner of the client.
Approach to resilience
Available upon request
Outage reporting
SNMP, Syslog, Health Monitors & Big IQ Management Dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Configuration dependent
Access restrictions in management interfaces and support channels
Management interface requires dedicated VLAN.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
September 2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials+
  • ISO 9001
  • ISO 27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available upon request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available upon request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available upon request.
Incident management type
Supplier-defined controls
Incident management approach
Available upon request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

The F5 cloud solution delivery method allows for the seamless consolidation of multiple application and security services into a single, efficient unified cloud platform. When consolidated, multiple legacy services can be retired and considerable energy efficiencies can be delivered.

Pricing

Price
£1.50 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full feature set available for trial upon request.
Link to free trial
Upon request

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Dave.Henderson@bluefort.com. Tell them what format you need. It will help if you say what assistive technology you use.