F5 BigIP Virtual Edition- All licence options inc Silverline/App Protect, Nginx & Evolve Support
F5 Licensing to facilitate Local /Global Load Balancing / Access Policy Manager (VPN) /Advanced Firewall Manager / DNS / App Security Manager / Big IQ Management/Waap/F5 Distributed Services (Formerly Volterra) Essential App Protect & Nginx sundry services to support installation / training.
Features
- Application Load Balancing
- Remote Access
- Device Management
- Web Application Firewall
- Authentication Consolidation
- Application Securtiy
- Application Performance
Benefits
- Reduced cost of application ownership
- More agile dev ops
- Unified Remote Access Platform
- Cost saving Federated identity options
- Application Security Concentrator
Pricing
£1.50 a unit a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 9 3 2 2 1 1 0 2 3 3 0 1 7 3
Contact
BlueFort Security Ltd
David Henderson
Telephone: 01252 917000
Email: Dave.Henderson@bluefort.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- N/A
- System requirements
- Access to Virtualised infrastructure for deployment
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
24 x 7 x 365
30 Minutes to Next Business Day SLA's Available - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Open tickets
Update tickets
Speak to a support representative
Close tickets - Web chat accessibility testing
- N/a
- Onsite support
- Yes, at extra cost
- Support levels
-
8x5x Next business Day
24 x 7 x 4 hr options
Evolve Enhanced Support inc Service Credits
Customer Success Manager / TAM available with certain service levels
Pricing available upon request - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Onboarding service available. Remote or onsite options available.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Configuration file can be exported prior to deletion.
- End-of-contract process
-
Contract ends as per terms and conditions.
Contract extension option available should service continue to be available.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Web based
- Accessibility standards
- None or don’t know
- Description of accessibility
- N/A
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
-
Services can be provisioned via the API.
Resources can be modified directly via the API. - API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
-
Configurations, Featuresets, Management Users, Logon Profiles, Resource Assignments.
Customisation is dependent upon delegated management rights granted per user.
Scaling
- Independence of resources
- N/a
Analytics
- Service usage metrics
- Yes
- Metrics types
- Usage analytics available.
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- F5 Networks, NginX, Shape Security
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Configuration file can be exported in text format if required.
- Data export formats
- Other
- Other data export formats
- Text
- Data import formats
- Other
- Other data import formats
- Existing F5 config file
Data-in-transit protection
- Data protection between buyer and supplier networks
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Any SLA's are driven by the chosen hosting partner of the client.
- Approach to resilience
- Available upon request
- Outage reporting
- SNMP, Syslog, Health Monitors & Big IQ Management Dashboard.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
- Configuration dependent
- Access restrictions in management interfaces and support channels
- Management interface requires dedicated VLAN.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS
- ISO/IEC 27001 accreditation date
- September 2019
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber Essentials+
- ISO 9001
- ISO 27001
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Available upon request
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Available upon request.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Available upon request
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Available upon request.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Available upon request
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
The F5 cloud solution delivery method allows for the seamless consolidation of multiple application and security services into a single, efficient unified cloud platform. When consolidated, multiple legacy services can be retired and considerable energy efficiencies can be delivered.
Pricing
- Price
- £1.50 a unit a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Full feature set available for trial upon request.
- Link to free trial
- Upon request