Fordway

Microsoft 365 Subscription Management

Structured consultancy to operate and manage organisations using the Microsoft 365 suite; Windows 11, Office 365, Intune, Enterprise Mobility + Security, Planner and Teams, or components of the suite. Fordway can also provide environment optimisation and Service Management for Microsoft 365.

Features

• Detailed knowledge of Microsoft 365 products sets
• Discovery workshops to review your current environment and requirements
• Discussions with business leaders for strategy
• Licence review and recommendations
• experienced 24/7 UK based staff to operate and manage solutions
• Azure Active Directory plus Multi factor authentication
• Intune, Sharepoint Online, OneDrive for Business, Power BI
• Microsoft Teams, Microsoft Streams, Microsoft Flow
• Enterprise Mobility and Management included

Benefits

• Get the most from your Microsoft 365 subscription
• Independent feedback on benefits and limitations
• Experienced personnel, UK based with 24/7 service desk
• Comprehensive licence assessment, highlighting benefits
• Collaboration with IT staff on all aspects
• detailed knowledge of tools for management and security
• Ability to incorporate legacy requirements
• Clear recommendations on best options
• costed and aligned to business requirements
• Fully managed service if desired

£300.00 to £975.00 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

293319430319544

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: 1) Review services to be migrated into cloud or to be set up; 2) Service implementation and migration planning ; 3) Managed migration from existing service where needed; 4) High level and Low level design process as appropriate; 5) Service transition to in house or Fordway support, as applicable, once service migrated
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365; Exchange, Sharepoint, Teams, OneDrive
  • MS Intune/Endpoint Configuration Manager
  • MS Azure Active Directory
  • MS Azure IaaS
  • MS Azure PaaS
  • MS Azure Functions
  • MS Power BI
  • MS 365 Advanced Threat Analytics & Advanced Threat Protection
  • MS Defender security suite
  • MS Azure Sentinel

Training

• Training service provided: Yes
• How the training service works: Training defined as part of service migration planning. Ad-hoc, online and classroom training provided in line with client requirements
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365, all versions
  • MS Azure
  • MS Power BI

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 1) Review services to be migrated into cloud or to be set up; 2) Service implementation and migration planning ; 3) Managed migration from existing service where needed; 4) High level and Low level design process as appropriate; 5) Service transition to in house or Fordway support, as applicable, once service migrated
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365 suite, all versions
  • MS Intune
  • MS Azure
  • MS Power BI
  • Azure AD and Premium Suites
  • Enterprise Mobility and Security suites

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA and testing agreed as part of service migration planning and delivery

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • 24 x 7 Security Monitoring and Event Analysis
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
  • Virtual CISO Service
  • Microsoft 365 Security and Compliance
  • Microsoft Azure Security and Compliance
  • AWS Security Centre management
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: All Fordway G-Cloud services; MS Office 365; MS Azure; MS Power BI; MS Intune; Amazon Web Services; Google G-Suite

Service scope

• Service constraints: UK service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Assistive technologies supported by MS Teams
• Support levels: Defined according to SLA required.; P1 - major service impact; P2 - significant service impact; P3 - individual users impacted; P4 - no user impact/information ; Technical Account management available, service cost dependent on scope of requirements

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Connection and Compliance
  • PAS555
  • NHS IGSoC
  • ISO27017
  • ISO27018
  • GCloud Assured

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Cloud offers considerable efficiency and consumption savings compared to running in house, on premises and hosted environments

Pricing

• Price: £300.00 to £975.00 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.