Unisys Limited

Holmes 2 Investigation application

The HOLMES 2 application is the only accredited national application for investigating complex crimes/incidents, providing Case, Entity and Records Management features. It provides a disaster management capability for incident-handling of man-made or natural disasters. It can be used in Crimes in Action types of investigation and in ROCUs.

Features

• Configurable indexes and entities to manage investigations and disasters
• Document Management - Document processing, adding attachments, online document typing
• Tasking and co-ordination of resources; graphical representation of outstanding actions
• Searching- supports boolean, stemming, phrases, synonyms, association and wildcards
• Associations- maintains relevant links between all records, documents and tasks
• Public Portal for investigation based public information submission
• Auditing of all activities and operations
• Role-based access control and record level security
• Digital Asset Management (DAMS) capabilities supporting management and transcoding
• Reporting and printing in a variety of forms

Benefits

• Intuitive and easy-to-use screens
• Rich set of predefined entities for Case and Records Management
• Capability to add and immediately use new entities or attributes
• Exposes standard web services for access by third party applications
• Comprehensive search facility to query structured and unstructured data
• Access controls to restrict visibility of a document
• Analytics including the facility to perform Link and Geospatial analysis
• A single source of truth to prevent data duplication
• Browser based, n-tier
• Component-based approach maximising organisational agility and reducing lifecycle costs

£991 to £1,413 a user a year

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudstore@unisys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

293368315070072

Contact

Simon Arnold
+44(0)7808391153
cloudstore@unisys.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Details regarding management of maintenance schedules is contained in the service description
• System requirements: Technical specifications published periodically

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see service description
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Please refer to the service description for the details
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Details are provided in the service description document
• End-of-contract process: Please see pricing document for details

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Holmes has a series of web services for interfacing with the application. The web services include authentication to ensure access is from an authorised user.
• Accessibility standards: None or don’t know
• Description of accessibility: User interface is clear and consistent. Menus, toolbars and buttons always appear in the same place. All fields are clearly labelled and can be configured with hover hints. Colour scheme is clear with good contrast separation. Field movement in a majority of places is via the keyboard; not just the mouse.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: HOLMES 2 solution provides an API as a set of SOAP and Rest based services into the solution allowing the creation, update, search and deletion of information. The services provide a set of capabilities in the system which depends on the security level of the "token" passed in the interface.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The ULEAF framework - which is the basis for the HOLMES application allows the configuration of numerous parameters, users roles and the content of all drop down lists which are used for input of specific data within forms entry. Users can also build their own reports through the Query Builder capability.

Scaling

• Independence of resources: See service description- Capacity

Analytics

• Service usage metrics: Yes
• Metrics types: The number of users logged onto the system, the storage consumed by the users, the number of incidents raised, investigated and resolved.; See Service Description
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The export functionalities provided by the application is detailed in the Service Description.
• Data export formats:
  • CSV
  • Other
• Data import formats: Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: • CPA Foundation-grade assured components; • FIPS-assured encryption; • Other encryption; • Secure containers, racks or cages; CESG assured components

Availability and resilience

• Guaranteed availability: Please refer to the Service Description which provides details for availability, service credits and other SLAs
• Approach to resilience: Available on request
• Outage reporting: Email alerts and landing page portal

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Cloud Management Environment (CME) separation is achieved at Management, Network, Hypervisor and Storage Layers. The CME does not have access to the tenant’s environment within the platform. CME is responsible for monitoring and managing the cloud platform, but does not monitor guest OSs. At network layer, data is separated by VLANs from virtual machines to the physical network switching infrastructure. Inter VLAN traffic flow is protected by a firewall. Management of Hypervisor Layer hosts and the VMs are separated; traffic to the hypervisor host is physically separated by using different network adaptors and switches to those serving tenant VM traffic.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/10/21
• What the ISO/IEC 27001 doesn’t cover: N.A.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Police Assured Secure Facility
  • CESG Accreditation to Official

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Client Information Security policy (IS) incorporates Unisys Corporate IS policy. Adherence and compliance to both of these policies, for delegates engaged in providing the HOLMES services, is mandatory requirement to joining the team. All delegates are security vetted and are provided annual Security briefings. Compliance, renewals and Joiners & Leavers registers are reviewed, monitored and reported on quarterly bases. Ad-hoc unannounced spot checks are also carried out by the Security Authority who is responsible for managing and reporting on all service related Information Security incidents. Further, delegates are also presented with the Service SyOps as well as the individual client SyOps that details how the system meets and delivers the G Cloud Security Principles. Delegates roles and responsibilities are defined by the processes and procedures outlined in the accompanying SOPS documentation. The Service Description details the Security Risk Incident and Emergency Security Incident management procedures. The HOLMES service Security Authority has a dotted line into the Unisys UK CIO and has a seat on the Corporate Security Governance board. Unisys operates an anonymous incident and dispute reporting scheme.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: HOLMES 2 is managed against a set of processes and procedures in place for every Unisys product. All artefacts are held in a version control and fault tracking repository which ensures all components are tracked through their lifetime.; Changes are assured by independent validation of assertion
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: At the infrastructure level, the HOLMES infrastructure is protected by perimeter security provided by a combination of, different vendor, Physical and Virtual Firewalls. Intrusion Detection System (IDS), such as SNORT, provides perimeter security. A SIEM solution (such as SolarWinds ) provides the required proactive Security incident or event monitoring services to detect potential threats. Periodic Vulnerability Scans are performed to check for any new vulnerabilities that may be detected in the wild or may have crept into the live service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Infrastructure utilises network IDS such as SNORT to monitor network traffic and alert on malicious activity. Security information and event management (SIEM) software collates and analyses the logs on the environment to proactively detect compromised vulnerabilities. These tools have been configured to analyse and alert on all 12 Protective Monitoring Controls described in the UK Governments Good Practice Guide 13 document. BAU Operations teams monitor the cloud 24 x 7 x 52 using SolarWinds and System Centre Operations Manager (SCOM).
• Incident management type: Supplier-defined controls
• Incident management approach: During on-boarding stage, tenants are introduced to Unisys IM process that details how incidents are logged with the service desk, how to allocate priority and how incident flow takes place from being received by the appropriate resolver-groups until it is resolved. The Incident severity levels are defined by the incident characteristic that are defined in the service description, which also details the process flow between Incidents and Problem record and how Incident and Problem Management tracking and reporting is performed.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Police National Network (PNN)

Social Value

• Fighting climate change:

  Fighting climate change

  Unisys is committed to preserving the environment and have a number of strategies to do this, for our own business, our supply chain and our customers. Solutions to help our clients reduce their carbon footprints largely focus on applying advances in technology to improve the energy efficiency of IT Platforms through migration to the cloud and by enabling secure home working. Our security, collaboration and application services enable our workforces and those of our clients to securely work from home and collaborate and share data. This helps reduce real estate footprint for office space, as well as minimising the impact of business travel. Our consultancy and application services support the migration of workloads to the cloud. This delivers many environmental benefits, primarily increased energy efficiency of IT platforms and more efficient and sustainable use of IT infrastructure. Cloud based infrastructure is more energy efficient than on-premise models for many reasons. For example, additional capacity for temporary requirements such as capacity for peak workloads or development environments can be decommissioned when not in use. Unisys has deployed many secure cloud services to meet highly classified Public Sector requirements, with cloud services delivered from our PASF, ISO27001 and ISO22301 certified secure UK data centres. We bring proven government security compliance coupled with the additional layer of Unisys Stealth® Zero Trust security software built on a foundation of the NIST Risk Management Framework (RMF). Our deployment approach focuses on making decisions about security and cost-effectiveness during planning and features a Zero Trust approach to achieve no failures in compliance or security vulnerability. The use of these measures internally within Unisys have contributed to exceeding our target of a 75% reduction in our Scope 1 and 2 carbon emissions by 2026, five years ahead of plan, with a reduction of 80% achieved in 2021.
• Covid-19 recovery:

  Covid-19 recovery

  Unisys services helped support the workforces of Unisys and our clients in the almost overnight transition to remote and flexible working. This helped our employees and those of our clients to adapt the traditional work week and cope with the many challenges of lockdown, such as home schooling. We also supported businesses in adapting to specific business challenges. Our products and services, particularly cloud UC, digital workplace and Stealth security services enabled our clients to rapidly adapt their operating models and keep running during the pandemic. We amended the operational support model of our public and private cloud hosting services to enable working from home, even for high security government customers. To allow social distancing and reduce the number of staff required on site, operational team members were split according to data access. Those working below the application layer with no access to data could work from home. The subset of team members with access to data with a Government security classification continued to work on-site, with all access monitored and audited using a SIEM solution. Employees were rotated in a 2-week shift pattern. At a company-wide level, Unisys is committed to making a positive impact in the communities where our employees and clients live and work through corporate philanthropy. Through the global Unisys Cares programme, we partner with non-profit organisations driving better outcomes and positive change around the globe. We created a campaign across Unisys to support families impacted by COVID-19. A dedicated 24/7 COVID-19 Task Force assisted employees and their dependents during medical emergencies. During the pandemic, we partnered with a healthcare services provider in India, which was heavily impacted by COVID-19. We organised two vaccination drives in Bengaluru and Hyderabad. More than 1,400 employees and their dependents were vaccinated across both cities.
• Tackling economic inequality:

  Tackling economic inequality

  Unisys is committed to a sustainable and socially conscious future and are a member of the United Nations Global Compact, the world’s largest corporate sustainability initiative focusing on advancing human rights, labour, anti-corruption, environment, and other societal goals. Our investment in professional development remains focused on building a diverse and inclusive bench of future leaders empowered to improve our business. This includes reskilling initiatives to ensure that our associates remain as competitive as possible in rapidly evolving technical fields. This is delivered in a number of ways, including (1) the Unisys University with more than 50,000 on-demand development programs supporting a wide range of development opportunities; (2) partnerships with training organizations such as Skillsoft, Global Knowledge and Franklin Covey; (3) Tuition reimbursement for degree programs or certifications and (4) Our Connected Leadership programme focused on developing underrepresented ethnic groups at executive and management levels. Our technology solutions including cloud based hosting, digital workplace services and secure connectivity for flexible remote working support the creation of similar initiatives in our customer base. In addition, our products and services that enable home working tackles economic inequality for job candidates, removing the restriction of requiring candidates to live in a commutable distance from company office locations and reducing the cost of business commuting. We also promote equal opportunity in our Supply Chain: While there is no official policy, Unisys is by the nature of our business a supporter of small and medium providers. We work with many niche and specialist providers to build bespoke client-specific solutions. Suppliers for these requirements by the nature of the services they provide tend to be smaller in size.
• Equal opportunity:

  Equal opportunity

  From the top down, Unisys’s mission is not only to offer excellent products and services, but to make the world a better place. We are a member of the United Nations Global Compact and follow its ten principles, which addresses equal opportunity under Principle 6. We encourage equal opportunities and treat all people in a fair and impartial manner, without prejudice as to race, colour, nationality, ethnicity, religion, gender, sexual orientation, marital status, age, and disability or family responsibilities. This is the definition of the fundamental right to equality, safeguarded by the Unisys approach to Diversity, Equity and Inclusion (DEI). We actively represent, develop, promote and celebrate the rich diversity of our workforce. Evidence of this includes our perfect score on the 2021 Disability Equality Index, the world’s most comprehensive benchmarking tool to measure disability workplace inclusion. Ongoing skills development is open to all our employees through the Unisys University, which includes more than 50,000 on-demand development programs. Our Connected Leadership programme focuses on developing underrepresented ethnic groups at executive and management levels. Our products and services help level the playing field for employees, both within Unisys and for our client workforces. For example, our products and services that enable home working opens the pool of potential candidates to a much wider audience, removing the restriction for candidates to live within a commutable distance of company office locations. We also promote equal opportunity in our Supply Chain: While there is no official policy, Unisys is by the nature of our business a supporter of small and medium providers. We work with many niche and specialist providers to build bespoke client-specific solutions. Suppliers for these requirements by the nature of the services they provide tend to be smaller in size.
• Wellbeing:

  Wellbeing

  Unisys is a people company. We strive for greater outcomes for our employees, clients and partners. We continually expand our Diversity, Equity and Inclusion programs and deploy new ways to engage, recognise and develop our employees. A large part of recent workforce wellbeing activity focused on keeping our own employees and those of our clients safe during the pandemic. We limited the number of people working on-site at any given time to ensure social distancing and required face coverings and thermal screenings, as necessary. We maintained safety standards across our sites. This was successfully achieved, as Unisys total recordable, lost and restricted workday rates continued the downward trend of the past decade. Now that the world is returning to normal, wellbeing efforts now focus on the provision of products and services to support flexible working. This contributes to the wellbeing of our employees and those of our clients by enabling the traditional work week to flex to cope with the many challenges of daily life, such as child care, while remaining in full-time employment. Unisys products and services that support flexible home working include Stealth® Zero Trust security software, cloud-based unified communications and collaboration services and digital workplace services with a managed service for ergonomic equipment for home based employees. Unisys has a zero-tolerance policy toward slavery and human trafficking and will not support or conduct business with any organisation involved in such activities. We respect individual human rights and require that our business partners do the same. We recognise our responsibility to protect human rights globally and to provide a fair and ethical workplace for our associates. General awareness on this topic is communicated to all Unisys employees annually.

Pricing

• Price: £991 to £1,413 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudstore@unisys.com. Tell them what format you need. It will help if you say what assistive technology you use.