ETEACH UK LIMITED

School Recruiter ATS

School Recruiter is an applicant tracking system built specifically for education employers and designed to streamline all recruitment activities from attraction through to hiring within a powerful and compliant platform

Features

• Vacancy Creation
• Advert Broadcasting and social media promotion
• Employer brand development
• Process automation
• Applicant Tracking
• Real time reporting
• Talent Pools
• Safeguarding and Compliance
• Hiring Team Management
• Mobile friendly

Benefits

• Streamline recruitment activities
• Enhance employer brand
• Increase application rates
• Make smarter, data led decisions on recruitment
• Embrace multichannel recruitment
• Visibility on recruitment across all schools
• Track applications from source
• Proactively manage talent pools
• Easily meet safeguarding standards like KCSIE
• Promote adverts across multiple websites at once

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Rhowells@eteach.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

293383086527240

Contact

Rhys Howells
07798767377
Rhowells@eteach.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Customer service

  Advertising

  • Advertising Placement
  • Advertising Measurement
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • To use the system users need an internet connection
  • To use the system users need an active subscription

User support

• Email or online ticketing support: Yes
• Support response times: Customer Service times 8:30 - 5:30pm Monday to Friday. Questions are responded to immediately during those hours. Outside of those hours, they will be dealt with at the earliest next working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Third party provides chat solution that's available on our software to logged in users
• Web chat accessibility testing: None so far -third party provided solution who's accessibility testing has not been shared
• Onsite support: Yes
• Support levels: Support levels differ depending on the size of customer. If customer is a group of schools (MAT etc), they receive dedicated customer support with a named Customer Success Manager. If an individual school, customer support is provided at scale by a team of account managers. ; All customer support is included in subscription and does not incur extra cost.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Our team of highly experienced Customer Success specialists will work with you to fully utilise the software, We provide a full onboarding service and are committed to providing a continuous customer support service.; ; Our Customer Success Team will:; ; Check all vacancies added to the website, advising on the best way to attract candidates.; Identify roles that need extra visibility and advise on what Enhancement package will suit those roles.; Help minimise the cost and maximise the quality of recruitment, ultimately prioritising your budget and needs.; Advise on additional services such as tutoring provision, supply, or advisory services should you need it.; Provide guidance around posting your advert.; Offer full support including initial design and layout of career site.
• Service documentation: No
• End-of-contract data extraction: Users can request an export of their data prior to the end of the contract
• End-of-contract process: No additional cost at end of contract. As long as required notice is given in time, the contract will not auto renew and the account will expire. Should data be required, an export can be requested by your Customer Success Manager who will facilitate this for you. There are no additional charges here.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Many key functions work on mobile devices although some services are best used on desktop devices
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: We have a web service interface that can be used for submitting vacancies to our solution
• Accessibility standards: None or don’t know
• Description of accessibility: Zoom in up to 300% without interrupting the flow of the text or hiding important functionality.; Navigate to the most important parts of the website using only keyboard navigation. ; Change colours, fonts and contrast levels with no disruption to the overall experience of using Eteach.; Navigate to the most important parts of the website using only speech recognition software. ; Listen to most of the website using a screen reader. ALT text has only been added to images which enhance context or have some functionality, other images should not disrupt your screen reader experience on Eteach.
• Accessibility testing: Following standards software process the interface has undergone thorough integration testing before being made available to customers and is regularly monitored
• API: Yes
• What users can and can't do using the API: We have a web service interface that can be used for submitting vacancies to our solution. The service allows for a single vacancy to be submitted at a time. the interface require an API key to authenticate the transaction and service
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The system is monitored for resource utilisation with reporting at set thresholds. The infrastructure is scalable and capable of handling traffic greater than any peak demand

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a reporting suite that allows our customers to manage and review the use of the products, such as quantity of vacancies number of applicants and such
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Data exports are possible in various ways depending on where in the system they are.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: No Import Processes

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Eteach guarantees 99.9% up time from its software
• Approach to resilience: We operate with an N+1 approach where by the failover is in a different location.
• Outage reporting: Email Alerts and pop up messaging in client dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User access is managed by request and approvals with only the required access granted based on the users needs
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: CyberEssentials
• Information security policies and processes: Aligning with ISO9001 and CyberEssential we ensure user provisioning, deprovision and access control are managed, hardware and software are maintained, training is provided internally and backup and disaster recovery process protect the organisation. ; Change control is used for all processes to log activities and approvals
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All user access requests, system changes, data changes and their associated approvals are all logged in centralised ticketing systems with control workflows and logging
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We leverage a solution that monitors our systems for vulnerabilities in real time which reports vulnerabilities to our ticketing systems. The process shares the remediation actions and risks posed by the identified threat
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We leverage an endpoint protection solution that monitors in realtime for threats. Included are automated remediations for key activities to reduce risk to the organisation.
• Incident management type: Undisclosed
• Incident management approach: All incidents are logged in our ticketing system and triaged. Following triage the ticket is managed and the appropriate communications are shared dependant on the incident.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Group
• ISO 9001 accreditation date: Friday 5 September 2025
• What the ISO 9001 doesn’t cover: Everything relating to service is covered by ISO 9001
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 153fdcab-d33c-4c03-911c-0519b2c13c93
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Rhowells@eteach.com. Tell them what format you need. It will help if you say what assistive technology you use.