LinguaSkin

LinguaSkin Multilingual Web Application Localisation

LinguaSkin® creates multilingual and bilingual user interfaces for monolingual web applications/websites with minimal effort and cost.

LinguaSkin® replaces and transforms user interfaces in real time providing rapid internationalisation and localisation.

LinguaSkin® supports all languages, integrates with translation tools and works with all kinds of applications, content and web technologies.

Features

Real time localisation. Quick, easy and cost-effective
Unlimited languages. Adding languages is easy
Non-invasive. No changes to the target application/site
Online management toolset. Edit translations and manage deployments
Transparent. The end-user sees a fully multilingual interface
Works for all applications. Third party, hosted/SaaS, all platforms
Multiple applications. Unify look/feel and standardise add-on features
Benefits beyond language. SEO, accessibility and other real time transformations
Language management. Languages easily added, translation tool integration
Language selection. Inserts selector, manages session, tracks language use

Benefits

Use the customers language. For improved service and engagement
Cost savings. Internationalisation and localisation at fraction of cost
Quick implementation. Can be configured and deployed within a week
Equality across languages. Identical structure and content ensures equivalence
Language quality. Pre-configured translations enable translation toolset and process integration
Language usage tracking. Measure and analyse language selection and use
Legislative compliance. Regulatory compliance with minimal cost and effort
Vendor independence. Flexibility, increase procurement options, reduce cost and risk
Operational and maintenance savings. Single base application for all languages
User interface flexibility. Easily make changes with minimal complexity

Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard@interceptorsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

LinguaSkin Richard Sheppard
Telephone: 01633 439439
Email: richard@interceptorsolutions.com

About your service

Service categories

Applications

Content workflow and management

Content services

Enterprise Content Management Applications

Enterprise portals and digital workspaces

Multi-Audience Portals

Multi cloud support

Yes

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: LinguaSkin works with bespoke and third-party web applications. Though we have a number of delivery partnerships, LinguaSkin doesn't require any changes to the 'target' application - it's a software proxy - so it can work with any application.
Cloud deployment model: Public cloud

Private cloud

Community cloud

Hybrid cloud
Service constraints: If the WSM (WebSkin® Module) is deployed outside of our Cloud, it requires a Microsoft IIS web server or Azure App. However, this limitation is only for the LinguaSkin deployment itself, it has a comprehensive reverse proxy capability which enables it to work with any web server or web technology using the HTTP protocol (over 75% of existing implementations are non-IIS).
System requirements: Microsoft Azure (or IIS Server) for deployment

HTTP/HTTPS access to the target application

Network configuration to route HTTP requests via the WSM

SSL certificate for any new domain created

Test application (or test users) for configuration and test

User support

Email or online ticketing support: Yes
Support response times: Depending on severity - High: 2 hours, Medium: 4 hours, Cosmetic: 8 hours.

Availability: Business hours, 09:00 to 17:00 UK time, Monday to Friday, excluding national holidays.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: We provide standard software defect support as part of the ongoing service subscription cost during normal UK business hours.

Additional services such as technical consultancy, configuration maintenance, help & guidance, etc, are provided on the basis of:

• Service requests requiring under 15 minutes of support effort will not be charged (subject to reasonable use limits);

• Service requests requiring 15 – 90 minutes of support effort will be charged at £30 per 15 mins (or part of);

• Service requests requiring more than 90 minutes of effort will be charged at the relevant day rate in increments of 0.25 days.

• We offer structured annual support plans to providing typical levels of ad hoc support for a single annual cost.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: We offer a range of implementation services that are provided on a day rate basis and include:

• Project Management
• Configuration
• Testing
• Deployment
• Training
• Consultancy
• Configuration Maintenance
• Online user guide and knowledge base
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: As no changes are made to the target application, discontinuing use of the service is straightforward.

Any translations or other replacements that have been configured in the LS-MC can be easily exported.

We will perform an extract of these to a CSV file on request and provide them to a customer as part of the included support provision, i.e. at no additional charge.
End-of-contract process: There are no costs to terminate provision of the service and we operate a simple one month notice period.

We will provide a data extract of any translations that a customer has stored in our system and request that the customer remove any WebSkin Modules (WSMs) deployed to their platform.
Documentation accessibility standard: WCAG 2.2 AAA

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera

Other
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: And desktop service The LinguaSkin proxy is transparent and will deliver the same mobile device capabilities as the target set has.
Service interface: No
User support accessibility: WCAG 2.2 AAA
API: No
Customisation available: Yes
Description of customisation: The WSM (WebSkin Module) can be configured using the LinguaSkin Management Centre (LS-MC).

This allows for proxy, translations and other aspects to be configured as well as rules for accessibility and web vulnerability blocking (depending on version).

Scaling

Independence of resources: The LinguaSkin Management Centre (LS-MC) is a multi-tenanted application on Microsoft Azure.

Functionality and data are partitioned so that customers cannot access each others data. The Azure platform is elastic and will increase resources as required.

The WebSkin Module (WSM) is deployed on a per-application basis so can be allocated resource as required - if our Cloud (SaaS) is used, we size servers to never exceed 10% utilisation (allowing significant headroom). Larger scale implementations tend to be on a customer's platform so are independent from other customers and can be sized accordingly.

Analytics

Service usage metrics: Yes
Metrics types: Google Tags can be integrated to provide provide a count of the number of requests made for each configured language.
Reporting types: API access
Resource tagging: No
FOCUS resource tagging: No

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least every 6 months
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with another standard
Data sanitisation process: Yes
Equipment disposal approach: In-house destruction process
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

Data export approach: All translations stored in our system can be exported easily. This can be done by the customer if they have access to our online Management Centre. or by emailing our support team.
Data export formats: CSV

Other
Other data export formats: Excel
Data import formats: CSV

Other
Other data import formats: Excel

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: We use Microsoft Azure as our cloud platform with load balanced servers across 3 availability zones, providing an Azure SLA of 99.99%.
Approach to resilience: We use Microsoft Azure as our cloud platform and benefit from the resilience features and capabilities of that platform.

Our cloud environment is load-balanced across 3 availability zones, resulting in the maximum (99.99%) Azure SLA.
Outage reporting: The LinguaSkin Management Centre (LS-MC) is not operationally critical (used for configuration activities).

An optional (subject to version licensed) feature is a periodic ping/check on the target application for availability with an option for email alerts if an issue is identified.

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Username or password
Access restrictions in management interfaces and support channels: Though users can access most configuration functionality via the LinguaSkin Management Centre (LS-MC), management level changes that can impact upon the integrity and security of the service are handled manually and involve manual authentication.
Access restriction testing frequency: At least every 6 months
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: No
Security governance approach: We adopt the same principles and standards as set out in ISO/IEC 27001 and are working to attain full 27001 certification within the next year.
Information security policies and processes: Information security policies are determined and managed directly from the Board.
Software Security Code of Practice: Yes

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: All configuration changes are managed by processes consistent with the Software Capability Maturity Model (CMM) and undergo stringent release management and testing processes which include security assessment and testing.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Ongoing and routine vulnerability scanning and assessment enables us to identify potential vulnerabilities in a proactive manner.

Once identified, resolution is treated as the highest priority with rapid resolution, typically within 24 hours.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: In addition to the protective monitoring provided by Azure we routinely monitor logs and alerts as well as routine scanning and vulnerability testing.

If a potential compromise is identified, response is immediate with prevention and resolution being business priorities.
Incident management type: Supplier-defined controls
Incident management approach: Whether identified internally, by a customer or through routine checks, all incidents follow a common and standard incident management process including review, prioritisation, resolution and validation.

All resolved incidents are reviewed to identify potential product, technology and process improvement/optimisation.
Post-quantum cryptography secure: Yes

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Pricing

Discount for educational organisations: No
Free trial available: Yes
Description of free trial: We can provide a limited scope Proof-Of-Concept implementation for test/evaluation purposes.

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000: 0%
Between £250,000 and £500,000: 0%
Between £500,001 and £1,000,000: 0%
Between £1,000,001 and £2,500,000: 0%
Between £2,500,001 and £5,000,000: 0%
Over £5,000,001: 0%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2022 certification: No
ISO 9001 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Please provide your Cyber Essentials Certificate Number: C148cd75-efb1-459c-a46c-2fbebf590937
Cyber essentials plus: No
Cyber Essentials Alternative: None of the criteria
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

Cookies on Digital Marketplace

LinguaSkin Multilingual Web Application Localisation

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Public sector networks

Pricing

Discount percentage by annual call-off contract value (excluding VAT)

Non-mandatory Standards and certifications

Social value

Service documents