SECON CYBER SECURITY LTD

Managed Security Services

Secon's Managed Security Services (MSS) provides a comprehensive suite of services, covering technical support and maintenance of security solutions, security monitoring, threat hunting, and incident response. The service operates 24*7*365 and is delivered from our advanced Security Operations Centre. Service also provides administration and management of security policies and configuration.

Features

• Security solutions maintained with latest vendor firmware and updates.​
• Configuration aligned to vendor best practices and organisation's priorities.
• 24x7x365 Availability and Security Monitoring.
• Fixed Price Service.
• Perform all Product Maintenance activities at pre-agreed times. ​
• Apply recommended patches, hotfixes or updates for the security tool.
• Backup of the Firewall configuration for Products to Microsoft Azure.
• Coverage for full Microsoft Security Stack.
• Monthly reporting with insights and risk trends to improve resilience.

Benefits

• Ensures security tools are configured and maintained for optimum effectiveness.
• Ensures that you are receiving ROI from security tool investments.
• Frees up customer's IT resource to focus on other priorities.
• Helps maintain security compliance standards and regulations.

£500 to £1,500 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hasit.purohit@seconcyber.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

293499532848829

Contact

Hasit Purohit
+447741 550 366
hasit.purohit@seconcyber.com

Planning

• Planning service: Yes
• How the planning service works: Secon's planning service covers the onboarding of the Managed Security Service, which involves the following stages:; ; 1) Mobilise – Kick-off, planning and scheduling, set-up communication, clarify dependencies.; ; 2) Deploy – Set-up secure tenant, access permissions, log collectors, rules, and dashboard; ; 3) Activate – Enable the service, set-up user access, provide knowledge transfer and documentation.; ; 4) Operate – Handover to Secon's Security Operations service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Managed Security Service

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Secon assists with setting up and migrating the cloud service. This is achieved by discovering the current set up, designing the required solution and deploying the cloud service, including helping to enable the required features, functions and necessary configuration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Managed Security Service

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Secon, we have a robust internal quality management process, where our solutions have undergone testing and validation before any deployment. We review each stage of the delivery process with all parties concerned. We additionally have an approver process, when progressing from one phase to the next, to ensure all issues are identified and resolved. We strive towards achieving a high quality standard by practicing a continuous improvement approach throughout the organisation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Secon provides support for the Managed Security Service, via telephone and email on a 24*7*365 basis. This support covers, the cloud service, log collectors, and user dashboards.

Service scope

• Service constraints: Secon's Managed Security Service is provided remotely and is supported by our SOC 24*7*365.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Secon’s user support is covered 24*7*365 and response times are based on priority ranging from 30 minutes to 4 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Secon provides three levels of support: Product Support, Product Maintenance, and Managed Services. ; ; 1) Product Support provides technical support for the customer’s security product or appliances such as Anti-virus software, email security, and firewall appliance.; ; 2) Product Maintenance provides maintenance of the security products/appliances such as critical patch updates and minor upgrades released by the vendor.; ; 3) Managed Services provides end-to-end ongoing maintenance and covers both Product Support as well as Product Maintenance.; ; Support is available 24*7*365 for Managed Security Service clients. Clients are assigned a Service Manager as a single point of contact.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 28/07/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Secon Cyber recognises that it is essential to provide equal opportunities to all persons without discrimination. Secon Cyber has an equal opportunity policy that sets out the organisation's position on equal opportunity in all aspects of employment, including recruitment and promotion, giving guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, part-time and fixed term contract status, age, sexual orientation or religion.

  Wellbeing

  Secon Cyber provides private health insurance and practices a home working policy.; Secon Cyber strives to offer benefits that meet the diverse needs of all its employees, emphasising accessibility and support for everyone. Whether working from home, the office, or navigating health-related challenges, Secon Cyber is committed to creating an environment that upholds the wellbeing of all its employees.

Pricing

• Price: £500 to £1,500 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hasit.purohit@seconcyber.com. Tell them what format you need. It will help if you say what assistive technology you use.