APPTechnology
Microsoft Endpoint Management - SCCM, Intune, Autopilot and MDM Managed Services
Providing remote administrative services for the management of Microsoft Endpoint Manager. Can include all operational administration services such as Software deployments and patching, as well as Windows OS Servicing cadence and OSD, SCCM infrastructure upgrades and system performance monitoring.
Features
- On demand application deployments
- Fast service mobilisation
- Scalable support costs flexing to your resource needs
- Keep up to date on all feature enhancements
- Adapts as Microsoft Endpoint Management changes
- OS feature releases and updates managed
- Application patching managed
Benefits
- Benefit from Microsoft Endpoint Management without the learning curve
- Stay up to date with the latest security improvements
- Adopt Evergreen approach and Endpoint Management
- Scaleable support services, minimise your costs
Pricing
£3,600 to £20,000 a unit a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at martin.sweeney@apptechnology.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
2 9 3 5 5 4 4 6 1 3 9 7 1 1 0
Contact
APPTechnology
Martin Sweeney
Telephone: 0207 469 4053
Email: martin.sweeney@apptechnology.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Using remotely administered managed services, APPtechnology cover the day to day administration of your application and patching deployment requirements, while ensuring that the Endpoint Manager configuration maximises the cloud first benefits for your organisation.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Microsoft Endpoint Manager
Training
- Training service provided
- Yes
- How the training service works
- Transitional training for a move from managed services to inhouse management is available.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Endpoint Manager
- Intune
- Autopilot
- MDM
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- SLA based support services
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Support of Application, OS, patching and security provisioning via Microsoft Endpoint Manager Technologies
Service scope
- Service constraints
- Support service is flexible and can cover as much or as little of the Endpoint Management remit as required to suit you internal teams capabilities and capacity
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Baseline service carries a four hour response time, between 9 to 5, five days a week.
Service can be extended to out of hours, longer days, and 24/7 on request - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Our support levels are: Priority 1 (Service not available) Response within 1 hours; Resolution, best effort; Escalation, 2 hours. Priority 2 (Significant degradation) Response within 2 hours; Resolution, best effort; Escalation 4 hours. Priority 3 (limited degradation) Response within 4 hours; Resolution, 8 hours; Escalation 8 hours. Priority 4 (limited users effected) Response within 8 hours; Resolution, 8 hours; Escalation 8 hours. Standard support hours are Monday to Friday between 9am and 5:00pm.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
As per APPtechnology Environmental, Sustainability and Waste Policy v2 May 2021 - Covid-19 recovery
-
Covid-19 recovery
As per APPtechnology Business Continuity Plan v4 May 2021 - Tackling economic inequality
-
Tackling economic inequality
The Company has formulated a policy called “Remuneration Policy” to ensure the payment of equitable, competitive remuneration to all Directors, Key Managerial Personnel and employees of the Company which is based on individual performance, Company’s benchmark, Industry practices and performance of the Company as a whole. - Equal opportunity
-
Equal opportunity
As per APPtechnology Equal Opportunities Policy v2 May 2021
Pricing
- Price
- £3,600 to £20,000 a unit a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at martin.sweeney@apptechnology.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.