APPTechnology

Microsoft Endpoint Management - SCCM, Intune, Autopilot and MDM Managed Services

Providing remote administrative services for the management of Microsoft Endpoint Manager. Can include all operational administration services such as Software deployments and patching, as well as Windows OS Servicing cadence and OSD, SCCM infrastructure upgrades and system performance monitoring.

Features

  • On demand application deployments
  • Fast service mobilisation
  • Scalable support costs flexing to your resource needs
  • Keep up to date on all feature enhancements
  • Adapts as Microsoft Endpoint Management changes
  • OS feature releases and updates managed
  • Application patching managed

Benefits

  • Benefit from Microsoft Endpoint Management without the learning curve
  • Stay up to date with the latest security improvements
  • Adopt Evergreen approach and Endpoint Management
  • Scaleable support services, minimise your costs

Pricing

£3,600 to £20,000 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 9 3 5 5 4 4 6 1 3 9 7 1 1 0

Contact

APPTechnology Martin Sweeney
Telephone: 0207 469 4053
Email: martin.sweeney@apptechnology.co.uk

Planning

Planning service
Yes
How the planning service works
Using remotely administered managed services, APPtechnology cover the day to day administration of your application and patching deployment requirements, while ensuring that the Endpoint Manager configuration maximises the cloud first benefits for your organisation.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Endpoint Manager

Training

Training service provided
Yes
How the training service works
Transitional training for a move from managed services to inhouse management is available.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Endpoint Manager
  • Intune
  • Autopilot
  • MDM

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
SLA based support services

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Support of Application, OS, patching and security provisioning via Microsoft Endpoint Manager Technologies

Service scope

Service constraints
Support service is flexible and can cover as much or as little of the Endpoint Management remit as required to suit you internal teams capabilities and capacity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Baseline service carries a four hour response time, between 9 to 5, five days a week.

Service can be extended to out of hours, longer days, and 24/7 on request
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our support levels are: Priority 1 (Service not available) Response within 1 hours; Resolution, best effort; Escalation, 2 hours. Priority 2 (Significant degradation) Response within 2 hours; Resolution, best effort; Escalation 4 hours. Priority 3 (limited degradation) Response within 4 hours; Resolution, 8 hours; Escalation 8 hours. Priority 4 (limited users effected) Response within 8 hours; Resolution, 8 hours; Escalation 8 hours. Standard support hours are Monday to Friday between 9am and 5:00pm.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

As per APPtechnology Environmental, Sustainability and Waste Policy v2 May 2021
Covid-19 recovery

Covid-19 recovery

As per APPtechnology Business Continuity Plan v4 May 2021
Tackling economic inequality

Tackling economic inequality

The Company has formulated a policy called “Remuneration Policy” to ensure the payment of equitable, competitive remuneration to all Directors, Key Managerial Personnel and employees of the Company which is based on individual performance, Company’s benchmark, Industry practices and performance of the Company as a whole.
Equal opportunity

Equal opportunity

As per APPtechnology Equal Opportunities Policy v2 May 2021

Pricing

Price
£3,600 to £20,000 a unit a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.