Synergi Software Limited

Nintex - Intelligence Process Automation Services

Nintex is the market leader in end-to-end process management and workflow automation. Synergi are leading UK Nintex partner who supports customers with Nintex Intelligent Process Automation, including Advanced Workflow, Document Generation, Mobile Apps and Forms, Robotic Process Automation, Process Intelligence and Machine Intelligence.

Features

  • Low code/No code Technology
  • Drag and drop workflow and form creation
  • Connect throughout the enterprise and the cloud
  • Re-use of workflow components by sharing
  • Automatic document generation, e-signature
  • Robotic Process Automation
  • Forms feature dynamic fields, data validation, conditional display
  • Forms can have custom formatting and are mobile ready
  • Forms can use SharePoint metadata, external lists and drop-downs
  • Process analytics through Hawkeye.

Benefits

  • Quick and Easy to build.
  • Intuitive
  • Reduces work in building workflows and forms
  • Saves time, improves productivity/efficiencies through automation of manual repetitive processes
  • Powerful and Connected
  • Governable and Manageable
  • Reuse best practices
  • Mobile friendly forms
  • Secure cloud to SharePoint traffic
  • UK Based company

Pricing

£54.00 to £194,655.76 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@teamsynergi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 9 4 4 1 3 4 3 8 2 8 8 7 9 0

Contact

Synergi Software Limited Team Synergi
Telephone: 01914770365
Email: info@teamsynergi.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft SharePoint
Dynamics 365
Microsoft Azure
Office 365
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Synergi's workspace solution requires Office 365, SharePoint licencing from Microsoft or Nintex licensing from Nintex
System requirements
  • Nintex Licensing
  • Relevant 3rd Party licensing

User support

Email or online ticketing support
Yes, at extra cost
Support response times
SLA to provide an initial response within one hour, during Business hours Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Typically, 09:00-17.00 UK hours, Monday to Friday, excluding public holidays. Flat rate service is provided along with a support contract, can be tailored to the needs of the customer, including development hours. All support contracts are flexible and priced to your needs. The support desk is manned by a technical support analyst, and supported by technical consultants and account managers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
End-User Adoption
Learning and adoption represent an active component of each phase of a Synergi Client Project Engagement. Inclusive focus on the complete learning and adoption for users is the best way to ensure ultimate success.
Sponsorship and Leadership: Recognising that executive-level sponsorship is a key success factor, Synergi will seek the participation of a director or mid-level executives from each business unit. This component also forms an organisational change management team to address the process changes that accompany the new implementation.
Adoption Strategy: Synergi will determine at a high level what types of training and support are most likely to accelerate end user adoption of the new platform and processes included.
Detailed Programme Planning: Taking the strategy to a more practical level, Synergi IT create detailed plans based on users training needs, where they were located, and how to accommodate diverse learning needs and preferences. Synergi will additionally define a communications plan to build awareness and understanding of the changes to come, and a content plan to support all aspects of the adoption program.
Blended Learning: To accommodate individual learning preferences, Synergi IT delivers a blended approach, combining instructor-led classroom and on-demand training, along with over-the-shoulder mentoring.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be easily migrated utilising common migration tools readily available in the market
End-of-contract process
The associated costs for end of life contract where appropriate will be determined between both parties depending on the level of technical expertise on the client side, these costs are not described in an initial deployment contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Intelligent rendering enables the appropriate interface on whichever device the service is being accessed from.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The Nintex Platform API allows you to connect your own applications to the Nintex Workflow Cloud platform, giving you access to the workflows, tasks and instance data in your tenancy. Connect your application to documents in Box, tickets in Zendesk, records in Salesforce, Microsoft SharePoint lists and a host of other services. You can even create your own workflow actions with the Nintex Xtensions framework to integrate your application with dozens of cloud services using just one API.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We utilise Microsoft Teams which provides a common platform for interface testing.
API
Yes
What users can and can't do using the API
Developers can perform all operations described in Open311 Protocol documentation. http://wiki.open311.org/GeoReport_v2/
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Nintex is an intuitive click and drag technology (low code no code)and is therefore customisable by the end user.

The ability to customize is less about the inherent technology and more about the users capability.

Scaling

Independence of resources
Service leverages features of the Microsoft cloud to automatically scale to meet user demand.

Analytics

Service usage metrics
Yes
Metrics types
Nintex can allow end to end monitoring of process metrics

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft and Nintex

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Any resident data can be extracted using available tools as available
Data export formats
  • CSV
  • ODF
  • Other
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Guaranteed to 99.5%
Approach to resilience
Available on request
Outage reporting
The service will send email notifications and Azure monitoring function is used to monitor and create report for outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Supplier defined but usually single sign on in Office 365
Access restrictions in management interfaces and support channels
Access restrictions can be delivered by Microsoft's conditional access, a feature within Microsoft 365
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
As the solution is based on the Microsoft's Office 365 platform, please see https://www.microsoft.com/en-us/trustcenter for details.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The solution based on three platform options, those being on premise, Nintex workflow cloud and Nintex hawkeye.
appropriate process specific to configuration apply separately to each
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The solution based on three platform options, those being on premise, Nintex workflow cloud and Nintex hawkeye.
appropriate process specific to configuration apply separately to each
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The solution based on three platform options, those being on premise, Nintex workflow cloud and Nintex hawkeye.
appropriate process specific to configuration apply separately to each
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The solution based on three platform options, those being on premise, Nintex workflow cloud and Nintex hawkeye.
appropriate process specific to configuration apply separately to each

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Synergi are committed to being an environmentally friendly company, in 2022 we have introduced an initiative to plant 1 tree for every consultancy day sold. All of our company vehicles are hybrid, we encourage remote first meetings and the use of public transport when remote is not possible, we have swapped all of our office lighting to be more energy efficient and will continue to be committed to further opportunities to improve where possible.
Covid-19 recovery

Covid-19 recovery

Synergi has employed a number of people who were made redundant due to the Covid-19 pandemic, we have ran free webinars to encourage the use to Team and help train people who would otherwise have not used remote tools as part of their daily working life. We have ensured that our offices are Covid 19 secure by introducing social distancing and making some roles fully remote and some hybrid. We have also worked on a number of client projects that have focused around “return to office” activities.
Tackling economic inequality

Tackling economic inequality

Synergi run both a graduate and apprenticeship scheme, we are fully committed to investment in both areas. All employees benefit from a minimum of one Continuous Profession Development Day per month, many employees have gained notable professional qualifications off the back of this.
Equal opportunity

Equal opportunity

Synergi has a disability-friendly office, we employ a number of people from diverse economic, ethic and social backgrounds. We monitor our gender pay gap which is currently 1.3% which is below the national average of 15.5%.
Wellbeing

Wellbeing

Synergi are committed to employee well-being, we have implemented unlimited holidays within the last 12 months, we have ran anonymous staff surveys to get feedback on working conditions and proactively asked for suggestions for improvements.

Pricing

Price
£54.00 to £194,655.76 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@teamsynergi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.