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Aire Logic Limited

AireBook - Scheduling & Appointment Management

AireBook is a flexible booking engine, helping you to manage appointment bookings against available slots or a schedule. The nature of these appointments is generic, and the responsibility of the engine is largely around the coordination of scheduling and availability.

Features

  • Generic booking API
  • Flexible scheduling
  • Intelligent appointment distribution
  • Responsive UI for appointment selection
  • Extensive reporting for appointment management

Benefits

  • Coordinate events with automated booking
  • Reduce intensive busy times with even booking distribution
  • Deeply embed into any system through RESTful interface
  • Multiple deployment options for flexible usage
  • Create custom schedules for complete control over your booking availability

Pricing

£1,000 a unit

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@airelogic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 9 4 4 2 2 3 0 6 5 9 1 5 6 6

Contact

Aire Logic Limited Mike Odling-Smee
Telephone: +44 (0)7946 51274
Email: procurement@airelogic.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Can be integrated with PAS and other central health care systems and can be utilised with Aire Logic's forms4health product
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
There are no constraints in running the service
System requirements
Modern browsers - Edge, Chrome, Firefox, Safari and IE 11

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support is banded into service level agreements. Some services can choose to have little support and some stronger support. The level of support selected by the customer determines whether it is free or chargeable.

Our response times are within 2 hours for urgent requirements, to 3-4 days for low priority requirements depending on the service level the customer has selected.

We do provide weekend support, but this does fall into one of the chargeable models
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Bronze: email support, submission stats, 8 hour SLA
Silver: email and phone support, submission stats, 6 hour SLA
Gold: email and phone support, submission stats, 4 hour SLA and form building advice
Platinum: 24/7 emergency phone support, core hours email support, submission stats and form building advice
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Initial workshops to support analysis of the deployment requirement for user and patient recording and the transformation the platform will bring. We will then work with the local team to configure the platform to the local need, ensuring effective knowledge transfer during this process so the local team can manage ongoing maintenance effectively. We then provide testing support and guidance ready from release into the production environment. We also provide on-site and online training as required for local staff to be able to manage new requirements or as refresher training if required. We support all our customers with ongoing account management to ensure the platform continues to meet their needs.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Database export
End-of-contract process
Full database export

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All of our products are device agnostic
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Authorised users can self-administer the configuration settings for their organisation, adding and retiring users, adding organisations, managing patient information requirements and managing integration with other applications
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We have used both online and offline accessibility testing tools and have installed local accessibility tools on developer workstations.
API
Yes
What users can and can't do using the API
There are a number of APIs across our platform, which allow you to programatically access functionality within each service. The APIs are secure by design, and follow RESTful principles. There are also GraphQL APIs which allow you to fetch discrete data points using selective querying.

APIs can be used to access available forms, query data collected through forms, retrieve lists of workflow tasks and create new patient records. It is not possible to delete patient data through the APIs, you are able to withdraw information, but it cannot be permanently delete for audit purposes.

APIs documentation is made available dynamically through OpenAPI specifications, and product specific documentation sites. These sources detail the extensive capabilities of individual API methods, and their respective interfaces.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Configuration for various features within the platform including dashboards, patient recording requirements, roles for users, fields available for completion, organisation units, reports etc

Scaling

Independence of resources
Segregated resources (docker containers)

Analytics

Service usage metrics
Yes
Metrics types
Form usage reports (e.g. form completions within last 30 days), popular forms, form uptake.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Database extract
Data export formats
Other
Other data export formats
  • XML
  • JSON
  • CSV
  • FHIR
  • XDS
  • OpenEHR
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.5
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Role Base Access Controls
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI Assurance UK
ISO/IEC 27001 accreditation date
09/10/2020
What the ISO/IEC 27001 doesn’t cover
Outsourced Development - No development is outsourced, it is all don inhouse.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Data Protection and Security Toolkit (NHS Digital)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
We are Data Protection and Security accredited with NHS Digital and Cyber Essential approved.
Information security policies and processes
We follow the requirements of the Data Protection and Security Toolkit and Cyber Essentials. We are compliant with ISO 27001.

We have a Clinical Safety Officer to ensure Clinical safety in the deployment of the application in healthcare settings

All staff are required to attend an information security (and GDPR) session and read our information security guidelines.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All build and configuration assets are version controlled (using git). All changes are peer reviewed by at least two others before being merged into the codebase (or configuration).
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We do in-house penetration testing. Any known vulnerabilities should be patched within 24 hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Pro-active log monitoring
Incident management type
Undisclosed
Incident management approach
Users can email or phone with incidents. We use an incident management tool (Zendesk) that has built-in reporting.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Fighting climate change

Fighting climate change

‍Aire Logic Limited is committed to achieving Net Zero emissions by 2030. You can read our full Carbon Reduction Plan here: https://www.airelogic.com/legal/carbon-reduction-plan
Covid-19 recovery

Covid-19 recovery

During the COVID-19 pandemic and recovery phase, Aire Logic offered its services for free to any organisations that needed help managing COVID-19. For example we worked with The Bradford Institute for Health Research, utilising their community links, we looked at how we could more closely monitor the spread of COVID-19 in vulnerable ethnic minority communities. This resulted in a re-useable and tailorable COVID-19 symptom monitor (C-Track)
Tackling economic inequality

Tackling economic inequality

Aire Logic work with different charities to help underrepresented groups develop a career in digital technology. Part of our strategy is to reach out to younger generations to show development paths for careers in digital technology.
Equal opportunity

Equal opportunity

Aire Logic is committed to challenging discrimination and promoting inclusivity. We embrace the Equality Act 2010 and all the protected characteristics listed within. In addition, we also support social mobility and gender diversity. We provide a working environment that is a safe space where every person is treated fairly and with respect.
Wellbeing

Wellbeing

Aire Logic became a member of the Good Business Charter in 2020 and has achieved all of the criteria including a commitment to fairer working hours and contracts, by encouraging part time working and initiatives such as “wellbeing days” where our employees can book time off, to concentrate on their physical and mental wellbeing, or that of a family member, we aim to make a career in technology accessible to everyone. Equally, we’re committed to paying fair tax, which in turn facilitates central and localised investment in community led initiatives, putting people in control of their own destinies and the future of their community.

Pricing

Price
£1,000 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free trials are available - contact us to discuss your requirements

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@airelogic.com. Tell them what format you need. It will help if you say what assistive technology you use.