Answers and Solutions ltd

Auctioneers Online Auction system with MultiVendor Shopping cart and Classified Advert modules

A cloud based application to enable an online shop or online public auction for asset disposals. Easy to upload details of items for sale. Both the auction format and "buy it now" / best offer approaches are supported.

Can be used as an Out-of-the-Box website shop - easy to use.

Features

• Auction mode facilitates a fully featured online auctions
• Sales mode provides an online shop. Simply upload your stock
• Buyers can view Purchases and Sellers have Sales actions screens
• Multiple Sellers, with each having individual payment facilities
• The integration of commercial software with 10+_Yrs in the marketplace

Benefits

• Disposal / Selling of Assets via online Auctions
• Minimal IT skills needed to manage shopping cart / auction

£500 an instance a quarter

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Christopher.Wainwright@letsdiscuss.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

294461828417781

Contact

Christopher Wainwright
02920733722
Christopher.Wainwright@letsdiscuss.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Cloud hosting services. You will need to purchase our hosting service to use this solution.
• Cloud deployment model:
  • Private cloud
  • Community cloud
• Service constraints: The software is highly configurable. For all practical purposes, you are unlikely to be constrained by it.
• System requirements: We offer this ready for use in our hosted environment

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Usually within a few hours, but our SLA will be 48hrs
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We shall produce a base system setup. Onsite training may be required.; ; Please see the Service Description.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training. We will provide two installations - a live production system plus a sandboxed system where it is safe to experiment.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The data is stored in an open source database and as discrete files (the photo's are held as jpg files) The database software is freely available. The customer will obviously be taking over full GDPR responsibilities when we migrate the data.
• End-of-contract process: Data can be exported in one of several formats.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The software is responsive to which type of device is being used. It will detect a mobile phone and then changes layout used to suit smaller screens.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Fully Accessible via the Internet Browser in use.; A suitable Phone/Camera is required when uploading images.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Informally meets WCAG 2.1A - Most people seem to access the system from a phone so many aspects of the standard don't apply.; ; On a PC this Works well with keyboard and mouse input.
• API: Yes
• What users can and can't do using the API: The API enables customisations beyond the extensive adjustments possible through the service configurations possible during installation. Supplier support is required for API usage.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Here customization means configuration alterations. Many features are alterable, we shall deliver it with optimal settings already made. An admin user can configure it, further or we can be commissioned to configure to your needs.; ; Customization by the software architecture team beyond standard config change is possible at extra cost.

Scaling

• Independence of resources: The software will be hosted on servers that we own and operate. These can scale out significantly, and additional servers will be added when the need arises.; ; Our company policy is to over-provision, not under provision.

Analytics

• Service usage metrics: Yes
• Metrics types: The metrics would be the underlying metrics from the hosting platform.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Several Software Products are Combined.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The data is held in a MySQL format. There are numerous 3rd party tools available for extracting / manipulating MySQL data.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Data import from ebay is possible
  • CSV data import

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim for 99.9% availability. In the event of an unplanned outage of one or more hours being notified we will provide a week of free operation.; ; Pre-notified outages do not qualify for refunds since we will liaise with the customer and choose a time mutually acceptable. Planned works are rare, and will be scheduled for out of hours.
• Approach to resilience: This is available on request
• Outage reporting: A public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Within the application, these are restricted via complex password and username combinations. Management interfaces for our cloud hosting platform are provided in the hosting service description.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: 2-factor authentication of Public key authentication could be provided at extra cost.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: WorldPay
• PCI DSS accreditation date: 31/10/2019
• What the PCI DSS doesn’t cover: TBC
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: We have a company information security policy. Audits are undertaken to ensure these policies are maintained.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use the ITiL Configuration and Change management appraoch
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The application has been PenTested. The results of Pentesting were discussed with the software architecture team.; ; The application utilities a secure encrypting service to protect the codebase. Host operating system patches are installed as they become available, as are updates to the applicatipon.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We are subscribed various services that check the integrity of our hosting platform. We run regular Anti-Virus scans. The risks not covered include those from people with valid username/passwords who deface a website / damage data etc. Scanning services that address this risk are available at extra cost.; ; Our aim is to avoid being compromised. Our response is determined by the type of compromise detected.
• Incident management type: Undisclosed
• Incident management approach: Users can report incidents via a ticketing system. Reported incidents will be logged and an incident report provided at month end. Reports will not be generated in those months when no incidents occurred unless requested by the buyer.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Climate change is minimised by reducing CO2 emissions. We use an energy provider that has minimized its reliance on fossil fuel power generation and sources as much nuclear energy as possible. Renewable energy is included in the mix (hydro, solar and wind). Any shortfall is topped up by a small top up from fossil fuels. We also minimise power consumption by using shared infrastructures for some clients, and where a client requires a non-shared infrastructure, we minimise energy consumption using virtualisation techniques.; ; All hardware purchases are required to meet current energy efficiency targets.
• Covid-19 recovery:

  Covid-19 recovery

  As part of our commitment to CO2 reduction and our commitment to Covid-19 recovery, we allow home working and use virtual meeting technologies as much as possible.
• Tackling economic inequality:

  Tackling economic inequality

  We place as much business as possible in areas that are short of opportunities. The economic advantages are obvious, but additional business advantages include those that accrue from having a stable workforce.
• Equal opportunity:

  Equal opportunity

  We provide equal opportunity and recruitment is based solely on ability. Individuals are free to hold any personal view they wish and no discrimination is permitted on those grounds.
• Wellbeing:

  Wellbeing

  All staff are encouraged to have a healthy work-life balance. Staff are encouraged to exercise regularly and hold diverse interests. We offer a salary sacrifice scheme for all physically active recreational activities that meet this requirement, and undertake occasional team-building events in pursuit of the wellbeing criteria.

Pricing

• Price: £500 an instance a quarter
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a free demonstration system. We reset this from time to time.; ; The demonstration is more than adequate for testing and evaluation. We don't include staff training during the evaluation stage. You should not load live data into the system since we will not be able to migrate it.
• Link to free trial: http://onsale.thedemo.uk/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Christopher.Wainwright@letsdiscuss.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.