Answers and Solutions ltd

Auctioneers Online Auction system with MultiVendor Shopping cart and Classified Advert modules

A cloud based application to enable an online shop or online public auction for asset disposals. Easy to upload details of items for sale. Both the auction format and "buy it now" / best offer approaches are supported.

Can be used as an Out-of-the-Box website shop - easy to use.


  • Auction mode facilitates a fully featured online auctions
  • Sales mode provides an online shop. Simply upload your stock
  • Buyers can view Purchases and Sellers have Sales actions screens
  • Multiple Sellers, with each having individual payment facilities
  • The integration of commercial software with 10+_Yrs in the marketplace


  • Disposal / Selling of Assets via online Auctions
  • Minimal IT skills needed to manage shopping cart / auction


£500 an instance a quarter

Service documents

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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

2 9 4 4 6 1 8 2 8 4 1 7 7 8 1


Answers and Solutions ltd Christopher Wainwright
Telephone: 02920733722

Service scope

Software add-on or extension
What software services is the service an extension to
Cloud hosting services. You will need to purchase our hosting service to use this solution.
Cloud deployment model
  • Private cloud
  • Community cloud
Service constraints
The software is highly configurable. For all practical purposes, you are unlikely to be constrained by it.
System requirements
We offer this ready for use in our hosted environment

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Usually within a few hours, but our SLA will be 48hrs
User can manage status and priority of support tickets
Phone support
Web chat support
Onsite support
Yes, at extra cost
Support levels
We shall produce a base system setup. Onsite training may be required.

Please see the Service Description.
Support available to third parties

Onboarding and offboarding

Getting started
Onsite training. We will provide two installations - a live production system plus a sandboxed system where it is safe to experiment.
Service documentation
Documentation formats
End-of-contract data extraction
The data is stored in an open source database and as discrete files (the photo's are held as jpg files) The database software is freely available. The customer will obviously be taking over full GDPR responsibilities when we migrate the data.
End-of-contract process
Data can be exported in one of several formats.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The software is responsive to which type of device is being used. It will detect a mobile phone and then changes layout used to suit smaller screens.
Service interface
User support accessibility
WCAG 2.1 A
Description of service interface
Fully Accessible via the Internet Browser in use.
A suitable Phone/Camera is required when uploading images.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Informally meets WCAG 2.1A - Most people seem to access the system from a phone so many aspects of the standard don't apply.

On a PC this Works well with keyboard and mouse input.
What users can and can't do using the API
The API enables customisations beyond the extensive adjustments possible through the service configurations possible during installation. Supplier support is required for API usage.
API documentation
API sandbox or test environment
Customisation available
Description of customisation
Here customization means configuration alterations. Many features are alterable, we shall deliver it with optimal settings already made. An admin user can configure it, further or we can be commissioned to configure to your needs.

Customization by the software architecture team beyond standard config change is possible at extra cost.


Independence of resources
The software will be hosted on servers that we own and operate. These can scale out significantly, and additional servers will be added when the need arises.

Our company policy is to over-provision, not under provision.


Service usage metrics
Metrics types
The metrics would be the underlying metrics from the hosting platform.
Reporting types
Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Several Software Products are Combined.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
The data is held in a MySQL format. There are numerous 3rd party tools available for extracting / manipulating MySQL data.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats
  • Data import from ebay is possible
  • CSV data import

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We aim for 99.9% availability. In the event of an unplanned outage of one or more hours being notified we will provide a week of free operation.

Pre-notified outages do not qualify for refunds since we will liaise with the customer and choose a time mutually acceptable. Planned works are rare, and will be scheduled for out of hours.
Approach to resilience
This is available on request
Outage reporting
A public dashboard

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Within the application, these are restricted via complex password and username combinations. Management interfaces for our cloud hosting platform are provided in the hosting service description.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication
2-factor authentication of Public key authentication could be provided at extra cost.

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
PCI DSS accreditation date
What the PCI DSS doesn’t cover
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
CSA CCM version 3.0
Information security policies and processes
We have a company information security policy. Audits are undertaken to ensure these policies are maintained.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use the ITiL Configuration and Change management appraoch
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The application has been PenTested. The results of Pentesting were discussed with the software architecture team.

The application utilities a secure encrypting service to protect the codebase. Host operating system patches are installed as they become available, as are updates to the applicatipon.
Protective monitoring type
Protective monitoring approach
We are subscribed various services that check the integrity of our hosting platform. We run regular Anti-Virus scans. The risks not covered include those from people with valid username/passwords who deface a website / damage data etc. Scanning services that address this risk are available at extra cost.

Our aim is to avoid being compromised. Our response is determined by the type of compromise detected.
Incident management type
Incident management approach
Users can report incidents via a ticketing system. Reported incidents will be logged and an incident report provided at month end. Reports will not be generated in those months when no incidents occurred unless requested by the buyer.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Climate change is minimised by reducing CO2 emissions. We use an energy provider that has minimized its reliance on fossil fuel power generation and sources as much nuclear energy as possible. Renewable energy is included in the mix (hydro, solar and wind). Any shortfall is topped up by a small top up from fossil fuels. We also minimise power consumption by using shared infrastructures for some clients, and where a client requires a non-shared infrastructure, we minimise energy consumption using virtualisation techniques.

All hardware purchases are required to meet current energy efficiency targets.
Covid-19 recovery

Covid-19 recovery

As part of our commitment to CO2 reduction and our commitment to Covid-19 recovery, we allow home working and use virtual meeting technologies as much as possible.
Tackling economic inequality

Tackling economic inequality

We place as much business as possible in areas that are short of opportunities. The economic advantages are obvious, but additional business advantages include those that accrue from having a stable workforce.
Equal opportunity

Equal opportunity

We provide equal opportunity and recruitment is based solely on ability. Individuals are free to hold any personal view they wish and no discrimination is permitted on those grounds.


All staff are encouraged to have a healthy work-life balance. Staff are encouraged to exercise regularly and hold diverse interests. We offer a salary sacrifice scheme for all physically active recreational activities that meet this requirement, and undertake occasional team-building events in pursuit of the wellbeing criteria.


£500 an instance a quarter
Discount for educational organisations
Free trial available
Description of free trial
We offer a free demonstration system. We reset this from time to time.

The demonstration is more than adequate for testing and evaluation. We don't include staff training during the evaluation stage. You should not load live data into the system since we will not be able to migrate it.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.