Intuiti Solutions Ltd

MiDoS

Comprehensive health, social and voluntary sector Directory of Services and integration solution with live time capacity management capability (including OPEL status), social prescribing and CDSS integrations.
Highly configurable service finder via web browser.
Various API connections available.
Live time reporting.
DCB0129 compliant.

Features

• Directory of Services platform - Single source of truth
• Real time business intelligence
• Cross platform searching
• Integration with CDSS and social prescribing platforms
• Intuitive user interface - minimal deployment and training effort
• Highly configurable to local needs at no additional cost
• Available to patients, clinicians and managers
• Easy to use system via web browser
• Most widely-used service finding tool across NHS England
• Supports Ambulance Services, CAS, 111, Care Navigators and more

Benefits

• Easy access to comprehensive health and social care service information
• Pass service information to patient at the time of assessment
• Allows service profiling against multiple existing or bespoke taxonomies
• Our APIs are already connecting to major third party systems
• Quickly refer or signpost patient to most appropriate service
• Saves time for health and social care professionals seeking referrals
• Identify service/commissioning gaps using built-in reporting
• Reduces duplicated effort in maintaining and searching multiple directories
• Quickly find appropriate onward care when mobile
• Improves patient journey

£0.03 to £0.05 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intuiti.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

294492405025059

Contact

Chris Watts
07867388441
info@intuiti.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During normal business hours (Mon-Fri 0830-1700) our normal responses are as follows:; • Respond to query: 1 working day; • Acknowledgement of minor fault: 1 working day; • Response to minor fault: 1 working day; • First time fix ratio (on current version): 75% .; ; Reports of major issues (E.g. full or partial system unavailability) will be addressed within the same day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Client account managers are available for site visits as required and telephone, Teams and email support is available to support clients. A national user group meets regularly with local user groups available if required.; ; Telephone and email support is available during Business Hours 08.30 to 17.00 Monday to Friday.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training documentation, project plans and hand holding are all available alongside physical and virtual meetings to start and deliver a successful project.; We will carry out an audit of currently available data in your locality and advise what steps are required to achieve the aims of your local or regional deployment.; The use of the system is so simple that it usually takes a matter of hours to go from commissioning to live.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Direct API connection, CSV export, ODBC download as required
• End-of-contract process: Users are deactivated and a full download of all audited activity is made available. There is no charge for this.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Geolocation is available on mobile devices
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: Service updates and searches can be made via the various API methods. This includes capacity updates as well as reporting and BI interfaces.; External CDSS and social prescribing platforms/CRM are able to exchange information (2 way flow) using bespoke connections.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Look and feel of the interface can be customised and branded as required. Colours, fonts, options, menu pages, field requirements, search terms, and results formatting are all customisable by the client for each of their user groups

Scaling

• Independence of resources: MiDoS runs fully in Microsoft Azure cloud. Resource and compute scaling is auto-applied and therefore adjusts to exceptional demand. Baseline resources are always specified to run way above normal operating conditions.

Analytics

• Service usage metrics: Yes
• Metrics types: Basic usage metrics available via Excel downloads.; Direct database connections are also available.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: API connection, ODBC, CSV, XLSX as required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • ODBC
  • Direct connection via API
  • .XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • ODBC
  • Direct connection via API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Uptime guarantee of 99.9% measured by industry standard monitoring systems.
• Approach to resilience: Fully hosted in Microsoft Azure. Point in time backups of all data.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Users are granted specific permissions to functions and geographies that are required for their use. Only data deemed appropriate by the Commissioner of the system is made available to any user.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We use a company specialising in ISO 27001
• Information security policies and processes: Compliant with the NHS Data Security and Protection Toolkit

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We adhere to a strict change management process, ensuring that planned changes are implement with the minimum of risk and disruption, while allowing emergency ad-hoc changes to be properly scrutinised.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We comply with CESG Best Practice guidance, and respond to industry-wide threats.; Being fully Azure hosted means that threats and patches are fully managed by Microsoft, alleviating the need for us to manually schedule and apply updates.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The Azure systems automatically block suspicious activity and flag risks to our team via the Azure Portal. Our initial response is therefore immediate.; ; Any incidents are reviewed daily and appropriate actions taken.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Operational procedures ensure the swiftest possible response to any threat to the stable and secure running of our live systems.; We log, actively monitor and review (post-action) all issues to inform and improve our procedures.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Intuiti Solutions is working towards being a net zero company.; Our hosting is already carbon neutral.; We avoid all unnecessary travel and when we do it is via zero emission vehicles powered by 100% renewable electricity.

Pricing

• Price: £0.03 to £0.05 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intuiti.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.