McGirr Technologies


caseHQ is a leading case management and document management platform for justice agencies including courts, tribunals, prosecution services, commissions and regulatory bodies.


  • Case Management
  • Document Management
  • eFiling and court user portal
  • Hearings, listings, autolisting, court outcomes
  • Workflow, correspondence management, communications
  • Fully configurable by line of business administrators
  • Scheduling and listing
  • Online services
  • API interfaces


  • Improves access to justice
  • Speeds up court processes, reduces errors
  • Eliminates paperwork, automates and streamlines court processes
  • Strengthens compliance, consistency and transparency
  • Manages complex scheduling
  • Allow users to monitor and manage their own applications
  • Reduce costs
  • Increase efficiency


£50 to £150 a person a month

  • Free trial available

Service documents

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G-Cloud 13

Service ID

2 9 4 7 9 4 6 6 5 5 9 8 8 4 3


McGirr Technologies Tim Beaumont
Telephone: 07512909856

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Existing justice platforms
Cloud deployment model
Private cloud
Service constraints
System requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Urgent tickets responded within 30 minutes
Non urgent within 1 day
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
3 levels of support available depending on requirement
Support available to third parties

Onboarding and offboarding

Getting started
New services (e.g. a new court or tribunal) require an implementation project including design, configuration, testing, training, documentation, go-live support etc.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data is made available via a data cube
End-of-contract process
Transition out services can be provided as required.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
No difference.
Mobile phone access is primarily designed for external court users. Internal users (e.g. registry and judicial staff) interface is responsive for desktop or tablet.
Service interface
User support accessibility
WCAG 2.1 A
Description of service interface
Administration module for use by system and business administrators.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
What users can and can't do using the API
Connectors available for AD, Outlook, document management platforms, reporting platforms and other. APIs normally configured by McGirr during system implementation
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
CaseHQ is entirely configurable, mostly by business administrators


Independence of resources
Each service is provided on a private, independent and fully scalable platform.


Service usage metrics
Metrics types
All operational and usage metrics available through reporting platform.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported from reports. Also via APIs and other system-to-system interfaces.
Data export formats
  • CSV
  • Other
Other data export formats
XML, CSV or other as required
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • XML, system-to-system interfaces
  • Other formats as required, determined during implementation project

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Service level agreement availability of 99.99% during business hours.
Approach to resilience
Service is hosted on Microsoft Azure platform. Options available for full resilience, including hot standby on alternate data centre.
Outage reporting
Email alerts. API alerts can be provided as an option.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
The platform provides role-based interfaces including management.
Support channel is via a separate online ticketing service.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
Service has been repeatedly security audited by third party agents

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
McGirr's comprehensive documented Information Security Policy specifies the security responsibilities and governance
Information security policies and processes
The Information Security Policy specifies all employee roles and security responsibilities. The policy is reviewed and updated regularly.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Development, UAT and production environments are provided as part of the service. Configuration of most business rules is managed by the customer administrator. Typically changes are firstly made in dev & uat environments prior to release in the prod environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability protection provided by Azure service and regular software framework updates.
Third party penetration testing normally provided as part of implementation service.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Anti-virus and denial of service monitoring provided within the framework. Any potential compromise is treated as highest priority, and subject to immediate escalation under the information security manual policy, and subject to immediate remediation.
Incident management type
Supplier-defined controls
Incident management approach
Predefined incident management processes. Users report incidents via online ticketing service which manages incident reports.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
Other public sector networks
Can be connected to any public sector network as required

Social Value

Fighting climate change

Fighting climate change

We are committed to reducing our impact on the natural environment and taking action on climate change. We believe that growth that takes account of our environmental impacts is the only way to deliver sustainable returns and achieve our purpose of helping communities thrive.

We are committed to making continuous improvements in the management of our environmental impacts. We work in partnership with others to promote environmental stewardship across our value chain, increase understanding of environmental issues amongst our stakeholders and disseminate good practice with other companies we partner and work with.

Our key principles include monitoring and managing our environmental performance and working towards targets set to reduce adverse impacts, and encouraging every day actions that will embed our commitment to reducing our impact on the natural environment. These actions include awareness and education for our people, operating as paper-less as possible, encouraging recycling, provision of filtered water to reduce single-use plastics, and redirection of coffee grounds to be used as compost rather than heading for the landfill.
Covid-19 recovery

Covid-19 recovery

Our core product can support organisations to recover from the impacts of Covid 19 by enabling the end-to-end case management process to be digitised, removing the need for manual processes, and enabling more remote working.

Our online services enable users to create and monitor applications online, without the need to attend in person, meaning travel can be reduced and social distancing can be maintained.

Our service has evolved to support the scheduling and listing of, and integration with technology, for video and virtual hearings, and other new ways of working that were introduced during and following the pandemic.

The implementation of a new case management system, or case management components, can generate new roles for organisations through the introduction of system administrators and product owners.
Equal opportunity

Equal opportunity

For over 20 years ReadyTech has supported Australia’s Disability Employment Service (DES) providers to secure meaningful work for jobseekers through technology. Championing inclusion for people with a disability is a central part of their culture and is evidenced in programs that put their values into action. For instance:
AimBig Employment has partnered with ReadyTech for several years to provide meaningful, inclusive employment opportunities for people with a disability at all ReadyTech Australian office locations. ReadyTech offers a supportive, practical environment that helps people with a disability develop professional skills to support their ability to maintain ongoing and sustainable employment.
ReadyTech is also a multi-year supporter of AccessAbility Day, providing an immersive experience of life in a software company for jobseekers living with a disability. Delivered over two days in partnership with DES providers atWork Australia and MatchWorks, this program provides awareness and knowledge participants would otherwise not be fortunate enough to experience first-hand.
In 2019, some of the company’s breakthrough work in disability employment and inclusion was recognised when a collaboration with DES provider WISE Employment was recognised as one of the Australian employment services sector's most innovative programmes in 2019.

ReadyTech participates in the Radford Global Compensation Database which is designed to help our business make decisions around rewards with confidence; ensuring equality and equity for team members.

We have provided developers in Vietnam with Pluralsight licenses to improve their Ruby on Rails skills and enhance their earning potential.

We have a published modern slavery statement available on our website.


McGirr, as part of the ReadyTech group, are committed to supporting the health and wellbeing of our people. All staff have access to employee assistance programmes which are free, and confidential counselling, which can support their mental health and wellbeing; regular 'lunch and learn' sessions are held on topics ranging from mental health, through to topics such as increasing productivity and leading virtual teams; ReadyTech provides an additional 4 days of annual leave when staff take annual leave during the year. This is to encourage our people to regularly take leave, and supports team members taking leave on religious holidays that don’t align with bank holidays; all employees get their birthday off; we recognise R U OK Day each year; we provide flu vaccinations; we provide additional leave for endometriosis and menopause, domestic and family violence, and additional leave for miscarriage and the stillbirth of a child; paid parental leave is provided for all team members; Regular communication is sent each month to raise awareness of social issues and participation in community events; All employees get access to volunteer leave each year; and staff are encouraged to get involved in fundraising and social value events and activities such as Oxfam Trailwalker and blood drives.


£50 to £150 a person a month
Discount for educational organisations
Free trial available
Description of free trial
Proof of concept / sandbox can be provided, subject to conditions

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.