McGirr Technologies

caseHQ

caseHQ is a leading case management and document management platform for justice agencies including courts, tribunals, prosecution services, commissions and regulatory bodies.

Features

• Case Management
• Document Management
• eFiling and court user portal
• Hearings, listings, autolisting, court outcomes
• Workflow, correspondence management, communications
• Fully configurable by line of business administrators
• Scheduling and listing
• Online services
• API interfaces

Benefits

• Improves access to justice
• Speeds up court processes, reduces errors
• Eliminates paperwork, automates and streamlines court processes
• Strengthens compliance, consistency and transparency
• Manages complex scheduling
• Allow users to monitor and manage their own applications
• Reduce costs
• Increase efficiency

£50 to £150 a person a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim.beaumont@readytech.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

294794665598843

Contact

Tim Beaumont
07512909856
tim.beaumont@readytech.io

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Existing justice platforms
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Urgent tickets responded within 30 minutes; Non urgent within 1 day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 3 levels of support available depending on requirement
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: New services (e.g. a new court or tribunal) require an implementation project including design, configuration, testing, training, documentation, go-live support etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data is made available via a data cube
• End-of-contract process: Transition out services can be provided as required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference.; Mobile phone access is primarily designed for external court users. Internal users (e.g. registry and judicial staff) interface is responsive for desktop or tablet.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Administration module for use by system and business administrators.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Unknown
• API: Yes
• What users can and can't do using the API: Connectors available for AD, Outlook, document management platforms, reporting platforms and other. APIs normally configured by McGirr during system implementation
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CaseHQ is entirely configurable, mostly by business administrators

Scaling

• Independence of resources: Each service is provided on a private, independent and fully scalable platform.

Analytics

• Service usage metrics: Yes
• Metrics types: All operational and usage metrics available through reporting platform.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported from reports. Also via APIs and other system-to-system interfaces.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML, CSV or other as required
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML, system-to-system interfaces
  • Other formats as required, determined during implementation project

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Service level agreement availability of 99.99% during business hours.
• Approach to resilience: Service is hosted on Microsoft Azure platform. Options available for full resilience, including hot standby on alternate data centre.
• Outage reporting: Email alerts. API alerts can be provided as an option.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The platform provides role-based interfaces including management.; Support channel is via a separate online ticketing service.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: 19/05/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Service has been repeatedly security audited by third party agents

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: McGirr's comprehensive documented Information Security Policy specifies the security responsibilities and governance
• Information security policies and processes: The Information Security Policy specifies all employee roles and security responsibilities. The policy is reviewed and updated regularly.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Development, UAT and production environments are provided as part of the service. Configuration of most business rules is managed by the customer administrator. Typically changes are firstly made in dev & uat environments prior to release in the prod environment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability protection provided by Azure service and regular software framework updates.; Third party penetration testing normally provided as part of implementation service.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Anti-virus and denial of service monitoring provided within the framework. Any potential compromise is treated as highest priority, and subject to immediate escalation under the information security manual policy, and subject to immediate remediation.
• Incident management type: Supplier-defined controls
• Incident management approach: Predefined incident management processes. Users report incidents via online ticketing service which manages incident reports.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Can be connected to any public sector network as required

Social Value

• Fighting climate change:

  Fighting climate change

  We are committed to reducing our impact on the natural environment and taking action on climate change. We believe that growth that takes account of our environmental impacts is the only way to deliver sustainable returns and achieve our purpose of helping communities thrive. ; ; We are committed to making continuous improvements in the management of our environmental impacts. We work in partnership with others to promote environmental stewardship across our value chain, increase understanding of environmental issues amongst our stakeholders and disseminate good practice with other companies we partner and work with. ; ; Our key principles include monitoring and managing our environmental performance and working towards targets set to reduce adverse impacts, and encouraging every day actions that will embed our commitment to reducing our impact on the natural environment. These actions include awareness and education for our people, operating as paper-less as possible, encouraging recycling, provision of filtered water to reduce single-use plastics, and redirection of coffee grounds to be used as compost rather than heading for the landfill.
• Covid-19 recovery:

  Covid-19 recovery

  Our core product can support organisations to recover from the impacts of Covid 19 by enabling the end-to-end case management process to be digitised, removing the need for manual processes, and enabling more remote working. ; ; Our online services enable users to create and monitor applications online, without the need to attend in person, meaning travel can be reduced and social distancing can be maintained. ; ; Our service has evolved to support the scheduling and listing of, and integration with technology, for video and virtual hearings, and other new ways of working that were introduced during and following the pandemic.; ; The implementation of a new case management system, or case management components, can generate new roles for organisations through the introduction of system administrators and product owners.
• Equal opportunity:

  Equal opportunity

  For over 20 years ReadyTech has supported Australia’s Disability Employment Service (DES) providers to secure meaningful work for jobseekers through technology. Championing inclusion for people with a disability is a central part of their culture and is evidenced in programs that put their values into action. For instance: ; AimBig Employment has partnered with ReadyTech for several years to provide meaningful, inclusive employment opportunities for people with a disability at all ReadyTech Australian office locations. ReadyTech offers a supportive, practical environment that helps people with a disability develop professional skills to support their ability to maintain ongoing and sustainable employment. ; ReadyTech is also a multi-year supporter of AccessAbility Day, providing an immersive experience of life in a software company for jobseekers living with a disability. Delivered over two days in partnership with DES providers atWork Australia and MatchWorks, this program provides awareness and knowledge participants would otherwise not be fortunate enough to experience first-hand. ; In 2019, some of the company’s breakthrough work in disability employment and inclusion was recognised when a collaboration with DES provider WISE Employment was recognised as one of the Australian employment services sector's most innovative programmes in 2019.; ; ReadyTech participates in the Radford Global Compensation Database which is designed to help our business make decisions around rewards with confidence; ensuring equality and equity for team members.; ; We have provided developers in Vietnam with Pluralsight licenses to improve their Ruby on Rails skills and enhance their earning potential. ; ; We have a published modern slavery statement available on our website.
• Wellbeing:

  Wellbeing

  McGirr, as part of the ReadyTech group, are committed to supporting the health and wellbeing of our people. All staff have access to employee assistance programmes which are free, and confidential counselling, which can support their mental health and wellbeing; regular 'lunch and learn' sessions are held on topics ranging from mental health, through to topics such as increasing productivity and leading virtual teams; ReadyTech provides an additional 4 days of annual leave when staff take annual leave during the year. This is to encourage our people to regularly take leave, and supports team members taking leave on religious holidays that don’t align with bank holidays; all employees get their birthday off; we recognise R U OK Day each year; we provide flu vaccinations; we provide additional leave for endometriosis and menopause, domestic and family violence, and additional leave for miscarriage and the stillbirth of a child; paid parental leave is provided for all team members; Regular communication is sent each month to raise awareness of social issues and participation in community events; All employees get access to volunteer leave each year; and staff are encouraged to get involved in fundraising and social value events and activities such as Oxfam Trailwalker and blood drives.

Pricing

• Price: £50 to £150 a person a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Proof of concept / sandbox can be provided, subject to conditions

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim.beaumont@readytech.io. Tell them what format you need. It will help if you say what assistive technology you use.