IRIS SOFTWARE LIMITED
IRIS Parentmail
Parental engagement system supporting school communications with over 4 million parents, reliably and professionally, every day.
Offering a flexible and user-friendly dashboard, reducing costs and workloads and improving relationships.
Wraps all school to parent interaction into one easy-to-use FREE mobile app, helping busy parents stay on top of school life.
Features
- Free mobile app for parents
- MIS Integration
- Instant, in-app messaging with no character limit
- Read receipts for messages
- Send attachments straight to parents’ phones
- Send out, collate, chase and report on digital forms
- Arrange, book and collate parents’ evening appointments
- Online payments solution
- Automatic payment reminders
Benefits
- Consolidates parent engagement into one place
- Strengthens home/school partnerships
- Streamline processes and reduce time-consuming administration
- Eliminates paper-based communications from schools and homes
- Reduces supplier and print related costs
- Eliminate handling cash at school
Pricing
£2,648 a licence a year
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at BidTeam@iris.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
2 9 4 8 3 2 7 2 3 4 4 9 1 4 7
Contact
IRIS SOFTWARE LIMITED
Bid Team
Telephone: 0344 225 1525
Email: BidTeam@iris.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- IRIS Biostore, IRIS Reach
- Cloud deployment model
- Private cloud
- Service constraints
- None known
- System requirements
-
- Internet connection
- Modern browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Any new ticket is responded to within 10 minutes to confirm the ticket has been created and advising the user of the ticket reference number.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- N/A
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
- Our support KPIs are: 90% of inbound calls answered within 30 seconds. 88% of tickets resolved within 48 working hours (tickets worked in order of priority), 92% ticket satisfaction
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- A full implementation and training service is provided by our team to ensure smooth onboarding
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- CSV export upon request
- End-of-contract process
- The customer account is marked for deletion and automatically deleted 30 days after the end date
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None.
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Service cloud
- Accessibility standards
- None or don’t know
- Description of accessibility
- N/A
- Accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- An API connection can be created to the schools' cashless catering system to allow the transfer of balance and meal information
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- Infrastructure is built to withstand loads over and above normal usage, especially around snow day communications.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- CSV export
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.9% uptime
- Approach to resilience
- Backup data centres are in place to take over if an outage occurs
- Outage reporting
- Monitoring software alerts our teams, if an outage occurs we have a Critical Incident team to manage communications to customers
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- All users have permission-based privileges.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
IRIS has a full suite of policies and procedures, including but not limited to:
IRIS Group Data Protection Policy V3
IRIS Information Security and Acceptable Use Policies Summary V3
IRIS Data classification and handling policy
Personal data incidents reporting procedure
Engineering Personal Data Breach Policy - Information security policies and processes
-
IRIS has a full suite of policies and procedures, included but not limited to:
IRIS Group Data Protection Policy V3
IRIS Information Security and Acceptable Use Policies Summary V3
IRIS Data classification and handling policy
Personal data incidents reporting procedure
Engineering Personal Data Breach Policy
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- An internal Change review board reviews and approves each change to our software
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Internal and external PEN tests are completed annually to determine any vulnerabilities
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Mulitple software continually monitors our environments with alerts to the relevant people in place.
- Incident management type
- Supplier-defined controls
- Incident management approach
- As per IRIS incident management policies and procedures
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
IRIS exist to simplify the lives of businesses, schools, and organisations, by providing software solutions and services that enhance operational compliance, efficiency, and accuracy, empowering the users of our technology to look forward with certainty and confidence. We aim to offer our solution in the most sustainable, environmental-friendly way.
Initiatives to deliver additional environmental benefits in our contracts include:
- Delivery and implementation of software remotely, where appropriate, reducing carbon emissions created by various methods of transport
- Online training videos and content, no paper documentation needed
We have established our goal to become carbon neutral by 2030 and an action plan is in place, with steps including:
- supplier sustainability reviews
- using low energy office equipment
- committing to a laptop reuse/recycle scheme
We employ 1900+ staff, actively seeking out ideas and opinions from staff as to ways we could decrease our environmental impact and work in more sustainable ways.
Our IRIS Green Group, comprised of staff across the business, identify, share, educate and promote environmental awareness within the company, encouraging the adoption of green initiatives and targets to help influence both IRIS, its employees, its outputs, and its culture in lessening our environmental impact. Initiatives include:
Employee education. IRIS regularly promotes ways to positively impact our environment whilst reducing carbon emissions, including:
- Reducing monitor brightness from 100% to 70% can help reduce emissions by 20%
- Turning computers off at night, reducing energy consumption
- Reduce, reuse, and recycle – donating or selling old belongings
Supplier contracts. Commitment to responsibly choosing suppliers and partners, each subject to strict due diligence assessment on several subjects, including green credentials.
Giving back days. We encourage all employees to partake in three fully paid Giving Back Days, to do charitable activities in their communities or for our customers.
Pricing
- Price
- £2,648 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at BidTeam@iris.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.