VITALHUB UK LIMITED

Alamac Analytics, Business Intelligence and Reporting

Understanding the outputs of robust demand and capacity modelling are a fundamental requirement for the planning and delivery of effective and high-quality healthcare services. Leadership teams are able to use outputs from the analysis to proactively manage capacity constraints identified across systemwide and elective and urgent care pathways.

Features

• Modelling tools for ED, Diagnostics, Community, Elective and Urgent pathways
• Realtime system dashboard reporting calculated metrics for operational escalation management
• Forecasting future demand and understanding resources required to meet it
• Development of scenario models and options to mitigate against risks
• Modelling impact of changing demand and capacity on performance indicators
• Create objective understanding of demand and capacity through modelling tools
• Expert support through build, implementation and operationalisation of the tool
• Completely customisable in terms of input and service structure
• Benchmarking against local, regional and national KPIs

Benefits

• Identifies recommendations to support service change
• Improved, objective decision making around service changes
• Development of more effective and focused approach to strategic planning
• Informs strategic planning proposals for improved responsiveness and patient care
• Proactive management of demand and capacity risks to service delivery
• A system that can move towards being predictive not reactive
• Enables clear identification of delivery risk through scenario planning
• Support from highly skilled, professionally trained leaders and clinicians
• Modelling tools which support operational delivery and performance assurance

£24,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at colin.garrod@vitalhub.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

294958676270160

Contact

Mr. Colin Gqrrod
+442045833142
colin.garrod@vitalhub.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Required datasets must be provided for modelling, reporting and analysis
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Each client will have an account manager assigned to discuss how to best use the service and embed within the organisation. A team of technical, analytical and operational personnel will be available for email and telephone queries. Operational personnel will be working on-site to provide bespoke support into the organisation; ; For technical support the following priority levels will be assigned:-; Priority 1 – 5 hours; Entire service is affected & tasks are impossible to complete; Request for password reset; • Priority 2 – 8 hours; Entire service is affected & tasks are more difficult but not impossible to complete; Request for new Kitbag account; • Priority 3 – 2 working days; 10 or more users are affected & tasks are impossible to complete; • Priority 4 – 5 working days; 1 user affected & tasks are impossible to complete; • Priority 5 – 10 working days; 1 user affected
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Mobilisation:; We work with clients to confirm the objectives and expected outputs of the assignment. We will develop a plan of support that will be agreed by the client that will involve the following:-; ; Data collection:- We will issue a data request to meet the specification and outputs agreed. We will create a data sharing agreement and GDPR privacy statement with the client to ensure the correct Information governance arrangements are in place. we will then work directly with information teams to obtain the relevant historic data and agree the data feeds for future data collection. We will create methodology for any data collection required from clinical teams that isn't currently available from organisational datasets.; Data validation:- we will load the data into the tool and work with local teams to ensure that the initial outputs "make sense"; Scenario testing:- we will work with local teams to identify appropriate levers and assumptions that would likely impact on future scenarios to include in the tool; Training:- Full training will be given to all clients with onsite, online and documentation options available; Supporting use of the tool:- Our operational team will support local teams to embed the tool into practice
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data will be provided as a CSV extract.
• End-of-contract process: At the end of the contract a report will be completed for the client which will include a summary of the delivery provided, the tool and assumptions used in the creation of the scenarios and the outputs achieved.; ; Feedback will be requested from the client (at periods throughout and at the end of the contract) to determine the value that is being received from the tool and operational support provided.; ; The client user accounts will be closed and user account details will be deleted.; ; All data associated with the client (historical health and social care data) will be extracted and returned to the client. Alamac will delete all client data (health and social care data and user account details) to maintain IG standards.; ; All of the data extraction and data deletion at the end of the contract will be included in the price of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fully mobile responsive data entry and online reporting options available.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: All reporting and modelling is bespoke and customisable

Scaling

• Independence of resources: Development of the application is optimised to minimise the burden on the server, with testing of any changes on a separate development environment.; The server is monitored to measure performance with alerts generated where there is significant pressure on resources. Those alerts are generated directly with the server support team initially and then subsequently with our platform management team. Immediate action will be taken to deal with performance issues where possible.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via online reporting tool in multiple formats or on request as a CSV.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
  • PowerPoint
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The online service is available 24/7 with and planned maintenance taking place out of business hours.
• Approach to resilience: Available on request
• Outage reporting: When service has a disruption or outage, we notify the users through emails.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to named individuals who require authenticated access via a username and secure password.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 06/04/2023
• What the ISO/IEC 27001 doesn’t cover: No exceptions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: DSPT organisation code 8JF22

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: It is our policy to ensure that Information will be protected from a loss of:; -Confidentiality: so that information is accessible only to authorised individuals.; -Integrity: safeguarding the accuracy and completeness of information and processing methods.; ; The Chief Operating Officer and team review and make recommendations on the security policy, policy standards, procedures and security awareness education.; ; Regulatory, legislative and contractual requirements are incorporated into the Information Security Policy, processes and procedures.
• Information security policies and processes: Policies and processes followed or used include: Information Security Policy, IT Policy and Disaster Recovery Policy. All documents pertaining to Information Governance and processes are available and accessible to all members of staff on the company intranet.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Processes are in place to ensure that all changes to the system are authorised, assessed for potential security impact and tested prior to being deployed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The server is monitored through the our hosting partner's vulnerability scanning service.; Where a vulnerability is found, we will be emailed with details and a recommended course of action.; Any warnings are reviewed by the development team and actions taken to mitigate where necessary.; Any vulnerabilities 'Critical' and 'High' will be dealt with within 24 hrs of the alert.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our servers are monitored through 24-7 by the on-site server support teams and any problems are alerted in real-time. Potential compromises would be alerted by email and we would respond immediately to mitigate any threat.
• Incident management type: Supplier-defined controls
• Incident management approach: Users will contact our support desk by email or through the application to report any issues.; ; Issues will be logged in the issue management system and checked to see if issue has occurred previously.; ; Issues reported will be tested at multiple locations. This will confirm whether they are not they are local.; ; Action will be taken to correct confirmed issues immediately, liaising with the hosting partner as necessary.; ; Issue log will be updated and feedback to users will be provided by email or telephone.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We acknowledge the undeniable challenges faced by the NHS and all providers supporting Health and Social Care nationally, and we recognise the staff and the resolute response they have demonstrated in the face of mounting workforce pressures and the increasing demands on NHS services. Our products and services have a positive impact on Net Zero that align with the NHS carbon challenge.; VitalHub UK regards itself as a Human Systems company that does IT, that’s because we couldn’t do what we do without our people, or the users of the system. We have a strong commitment to corporate social responsibility (CSR) and a vision to create positive social, economic, and environmental impacts. Our corporate statement elaborates on how we ensure the delivery of social value through our products and services, describing the benefits we offer in terms of improving economic, social, and environmental well-being.; We are dedicated to minimising our environmental impact. The company's practices, such as reducing emissions, promoting recycling, and encouraging eco-friendly transportation options, align with the goal of protecting the environment. By reducing our carbon footprint and advocating for sustainable practices, VitalHub contributes to the environmental well-being of the local community. We positively encourage (on an individual basis) our staff to work remote and use public transport where practicable.; Our services are designed to help healthcare organisations reduce costs and enhance efficiency. By streamlining business processes and improving information management, the company supports public organisations in achieving better value for money whilst fighting climate change at the same time maintaining the quality of healthcare services.; We also ensure that our suppliers adhere to quality management systems and relevant legislation. This ensures that the services provided to public authorities meet high standards, leading to economic savings and a reduction in inefficiencies.

  Covid-19 recovery

  We acknowledge the undeniable challenges faced by the NHS and all providers supporting Health and Social Care nationally, and we recognise the staff and the resolute response they have demonstrated in the face of mounting workforce pressures and the increasing demands on NHS services. The NHS as a whole has been grappling with escalating demands and the pressures placed on healthcare systems across the country have been profound, necessitating creative solutions and a collaborative spirit to ensure the well-being of our communities. As a provider of solutions to the NHS we have stood on the frontlines, facing these challenges with determination and resolve.; Over the last two years, healthcare organisations and staff across the globe have unanimously felt the effects of the COVID-19 pandemic and united together to ensure continuation of service and the health of the population while operating in exceptionally uncertain conditions. As a provider of critical IT and software solutions to healthcare organisations, and in light of the dual pressure of both performance and pandemic, protecting not just the health but also the happiness of employees, who sit at the heart of servicing these organisations, has become a business imperative. ; We have collaborated and worked with our customers through and pots COVID to ensure our technologies help improve patient services and optimise limited NHS resources.

  Tackling economic inequality

  VitalHub have been involved in several initiatives, not only in the UK but globally, that we would like to highlight as examples of our commitment to Social Value and helping where we can to tackle economic inequality, examples include:; • We work closely with UK universities to provide Knowledge Transfer Partnership opportunities to graduates, which has resulted in employment with us for all participants to date.; • We have provided apprenticeship and secondment opportunities to the community and to customers to support workforce development and growth, as well as industry knowledge. ; • We are about to provide a workplace scheme to encourage the use of electric cars. ; • We have encouraged more home working to reduce carbon footprint.; • We have gifted laptops and other hardware to students, schools, and NHS organisations.; • We have sponsored a number of workshops and gatherings for patients and NHS providers, with no involvement from ourselves.; • We have provided free education on ICT and infrastructure to schools, particularly in areas of deprivation.; ; Our comprehensive CSR initiatives and dedication to ethical business practices strongly align with the Public Services (Social Value) Act 2012. By focusing on economic, social, and environmental well-being, the company not only meets the requirements of the act but goes above and beyond to ensure that its services and products are a force for positive change in the communities it serves. Our commitment to delivering social value is a testament to our dedication to public services and the betterment of the communities we support.

  Equal opportunity

  We are an equal opportunities employer, conversant with the Human Rights Act 2010, Working Time Directive, and the Modern Slavery Act 2015. We are committed to equality of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination. The terms equality, inclusion, diversity, and equity are at the heart of our values. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. ; We will actively support diversity, equity and inclusion and ensure that our workforce is valued and treated with dignity and respect. We to encourage everyone in our business to reach their full potential and enjoy their work. ; Modern Slavery Prevention: Our stringent modern slavery prevention measures align with the Act's objective of promoting ethical business practices. By ensuring that modern slavery is not present within its operations or supply chain, VitalHub contributes to social well-being by promoting fair and just labour practices.; Our comprehensive CSR initiatives and dedication to ethical business practices strongly align with the Public Services (Social Value) Act 2012. By focusing on economic, social, and environmental well-being, the company not only meets the requirements of the act but goes above and beyond to ensure that its services and products are a force for positive change in the communities it serves. Our commitment to delivering social value is a testament to our dedication to public services and the betterment of the communities we support.

  Wellbeing

  At VitalHub we look at wellbeing in several ways,; Social Well-Being, our people, our partners: We take pride in how we support all our people, whether office or remote workers through multiple ways that have include virtual coffee times and workouts for remote workers in addition safe wellbeing meetings, open door access, team meetings and supporting social occasions.; VitalHub actively engages in charitable and community support initiatives. By allowing staff to request sponsorship or monetary donations for local charities, sports clubs, and community centres, VitalHub directly supports social well-being in the communities where it operates. We select two UK charities each year to support both internally with team activities and fundraising but also externally by promotion and exposure. This year’s charities are Julia’s House and Hospice in the Weald. Julia’s House was nominated to us by one of our customers and provides hospice care to some of the most seriously ill children across the counties of Dorset and Wiltshire. The Hospice in the Weald was nominated by one of our team who wanted to show gratitude to the hospice that provided care to his wife shortly after they married and had a child. Our team have raised nearly £3k to date for these charities.; Environmental Well-Being: Protecting the Environment: We are dedicated to minimising our environmental impact. The company's practices, such as reducing emissions, promoting recycling, and encouraging eco-friendly transportation options, align with the goal of protecting the environment. By reducing our carbon footprint and advocating for sustainable practices, VitalHub contributes to the environmental well-being of the local community.; Empowering Healthcare Organizations: we empower healthcare organisations to enhance the quality of care they provide to their patients and communities. By doing so, the company contributes to improved healthcare outcomes, thus positively impacting the social well-being of patients and local communities.

Pricing

• Price: £24,000 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at colin.garrod@vitalhub.com. Tell them what format you need. It will help if you say what assistive technology you use.