OPEN TEXT UK LIMITED

OpenText Core Content Express for UK G-Cloud

A SaaS content service built to power modern work. Core Content Express combines robust information governance with integrations to leading business applications including SAP, SuccessFactors, Salesforce, Microsoft, and Google Workspace. Organisations can maximise productivity, and accelerate business processes, by surfacing the right content to the right people at any time.

Features

• Business workspaces, connecting content to processes and people.
• Collaboration with MS Teams and co-authoring with MS365.
• Built-in Intelligent Viewing, for all common file types.
• Full-Text Search structured and unstructured content.
• Workflows, tasks, widgets, customisable interface, to configure tailored business solutions.
• Browser Interface and Mobile Application to aid flexible working practices.
• Records Management, version control, retention rules, legal holds, audit trails.
• Simplified Permissions and Authentication to ensure content security.
• Integrations with Case Management, Signature and Content Aviator GenAI.
• APIs OOTB integrations with Microsoft, Salesforce, SuccessFactors, SAP, Google Workspace.

Benefits

• Multi-Tenant SaaS offering with low TCO.
• Time and Cost-Effective, supporting fast adoption and ROI.
• Accessible with no technical expertise required to implement effective solutions.
• Purpose-built platform to solve common Content Management Challenges.
• Assist with regulatory compliance including GDPR, reduce risk.
• Includes anywhere, anytime access with highly available SLAs.
• Improve end-user productivity by rapidly delivering the right information.
• Utilise enterprise information in the context of relevant business processes.
• Effective, consistent security and privacy controls and defensible deletion.
• Integrations to ERP/CRM applications delivers single source of truth.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gjones@opentext.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

295158253953535

Contact

Gideon Jones
01189848000
gjones@opentext.com

About the service

• Service categories:
  • Applications
    • Content workflow and management
      • Content services
        • Enterprise Content Management Applications
        • Content Sharing and Collaboration Applications
      • Document
        • Document
      • Persuasive content management
        • Product Content Management Applications
      • Media Services
        • Media Services
      • Creative
        • Creative
      • Enterprise portals and digital workspaces
        • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service can also be used as an add-on to other OpenText software services.
• Cloud deployment model: Public cloud
• Service constraints: Prior to agreeing contract, buyers should contact OpenText to confirm terms, solution and scope.
• System requirements: Not applicable. The service is provided using OpenText Cloud infrastructure.

User support

• Email or online ticketing support: Yes
• Support response times: Support levels for Priority 1 (Critical) calls will remain the same (24x7).; For all other priority calls - standard hours are 8am - 5pm Monday - Friday.; ; The Response Time commitments vary by the classification of the request, as per the list below:; ; • 1 hour Service request classified as Critical; • 2 hours Service request classified as Serious; • 8 hours Service request classified as Normal.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: This will be provided using the OpenText Prime Support, provided online or via phone.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The solution is designed to be intuitive. Online context sensitive help and in-app guides are provided. Any additional requirement for Training would need to be agreed with OpenText prior to contract.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 A
• End-of-contract data extraction: Please refer to the Contract Terms. The OpenText Agreement outlines the description of services provided.
• End-of-contract process: Please refer to the Contract Terms.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The solution has been designed with a mobile app for iOS and Android. Interfaces are optimised for the client device accordingly.
• Service interface: Yes
• Description of service interface: Browser interface.; Mobile Client.; REST API.
• Accessibility standards: None or don’t know
• Description of accessibility: OpenText Core Content is developed under design guidelines that are aimed specifically at key success criteria outlined in WCAG 2.1. Our software developers are trained in accessibility standards. Full details are available in the Voluntary Product Accessibility Template for this and other OpenText products at https://www.opentext.com/about/vpat (please refer to the Core Content Accessibility report).
• Accessibility testing: Please see our VPAT report available at the following link: https://www.opentext.com/about/vpat (please refer to the Core Content Accessibility report).
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can access via the REST API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Configuration only is permitted.

Scaling

• Independence of resources: OpenText Core Content is a SaaS application designed to support multi tenancy and is dynamically scaled according to demands being placed upon it.

Analytics

• Service usage metrics: Yes
• Metrics types: User and Storage metrics.; Reports can also be created for documents and workspaces.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data at rest is encrypted with AES256.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Content can be exported via the UI (Zip and download) and also via API's.
• Data export formats: Other
• Other data export formats:
  • PDF
  • Dependent on source format.
• Data import formats: Other
• Other data import formats:
  • PDF
  • Dependent on source format.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: OpenText Core Content availability is typically above 99.5%.
• Approach to resilience: Please see the following link: https://www.opentext.com/assets/documents/en-US/pdf/opentext-ocp-fundamentals-pp-en.pdf
• Outage reporting: Email notifications. Updates are also available via the OpenText webpage: status.opentext.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: User access is replicated based on Core Content ACL's and role based permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: No
• Software Security Code of Practice: No
• Security governance certified: No
• Security governance approach: ISO27001 and SOC 2 type II.
• Information security policies and processes: OpenText has a Global Information Security Policy based on ISO 27001. The details of this policy are confidential. If required, OpenText will be prepared to discuss this policy and details of how these policies are followed on a one to one basis with our customers subject to an agreed NDA.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: OpenText follows a fully mature ITIL Change Management process. More details are available upon request.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Monthly industry standard vulnerability scanning. External vulnerability scans. Results are collected, prioritized, and assigned to owners using the Common Vulnerability Scoring System, where they are assessed for resolution planning.; ; Unified Threat Management system and Intrusion Prevention services. All critical vulnerabilities via a vendor patch, remediation asap but not later than 30 days of identification and release of appropriate system/application patch.; ; All required system upgrades or patches, remediation within 90 days of their identification and the release of an appropriate system/application patch.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: This is covered by the OpenText Information Security Incident Management policy described within the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: This is covered by the OpenText Information Security Incident Management policy described within the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Schellman Compliance
• ISO/IEC 27001 accreditation date: Monday 23 June 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of the certification is detailed on our ISO27001 certificate which is dependent on product and datacenter. The Certificate is available upon request.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 894b9a26-9a6e-4492-ace0-71d19d439956
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: E30978ec-2008-4b32-bac8-a1e4a2993ed1
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for positive actions with community groups.
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gjones@opentext.com. Tell them what format you need. It will help if you say what assistive technology you use.