Krystal Hosting Ltd

Katapult Cloud Virtual Infrastructure

Katapult provides on-demand infrastructure which can scale to suit any requirement or demand, allowing you to launch enterprise production-ready virtual infrastructure in seconds to accommodate the most demanding and complex production workloads at any scale.

Features

  • Free transfer IN / 1TB transfer OUT
  • Use our OS templates or upload your own ISO
  • 2 free snapshots per VM
  • Free data on SDN between servers

Benefits

  • Launch Virtual Infrastructure in seconds
  • Easy to understand billing

Pricing

£0.00 to £0.00 a unit a second

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dave@krystal.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 9 5 1 8 0 3 3 4 3 6 6 8 1 4

Contact

Krystal Hosting Ltd David Kimberley
Telephone: 020 3886 1396
Email: dave@krystal.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within the hour.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
N/A
Onsite support
No
Support levels
N/A
Support available to third parties
No

Onboarding and offboarding

Getting started
Please see the service documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Please see the service documentation.
End-of-contract process
Please see the service documentation.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N/A
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
N/A
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
N/A
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Please see the service documentation.

Analytics

Service usage metrics
Yes
Metrics types
Please see the service documentation.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Please see the service documentation.
Data export formats
Other
Other data export formats
Please see the service documentation.
Data import formats
Other
Other data import formats
Please see the service documentation.

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Please see the service documentation. (SLA)
Approach to resilience
Please see the service documentation. (SLA)
Outage reporting
Please see the service documentation. (SLA)

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Please see the service documentation.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Less than 1 month
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
13th May 2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Please see the service documentation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Please see the service documentation.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Please see the service documentation.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Please see the service documentation.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please see the service documentation.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Please see the service documentation.
Covid-19 recovery

Covid-19 recovery

Please see the service documentation.
Tackling economic inequality

Tackling economic inequality

Please see the service documentation.
Equal opportunity

Equal opportunity

Please see the service documentation.
Wellbeing

Wellbeing

Please see the service documentation.

Pricing

Price
£0.00 to £0.00 a unit a second
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Please see the service documentation.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dave@krystal.uk. Tell them what format you need. It will help if you say what assistive technology you use.