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ROD BARLOW DIGITAL CONSULTANCY LTD

Lightspeed X Series Retail PoS System Implementation & Support Services

The provision of services to implement and maintain the Lightspeed Commerce X Series Retail management & ECommerce system, including the capability to implement tools to sell retail items, services, tickets and passes, to organisations in the retail and tourism sectors including museums, parks, and shops.

Features

  • Help choose Lightspeed plan
  • Develop Lightspeed storefront
  • Design Lightspeed Operating System
  • Advise on best practices and procedures
  • Support Lightspeed systems
  • Install and configure Lightspeed PoS
  • Provide hardware for Lightspeed PoS
  • Integrate Lightspeed to other applications
  • Provide search engine optimisation services
  • Implement additional Lightspeed marketplace apps

Benefits

  • Professional implementation of Lightspeed
  • Improve visitor experience through optimal configuration
  • Ensure site is compliant with accessibility regulations
  • Create a fully omni-channel Lightspeed solution
  • One stop shop for Lightspeed solutions
  • Staffed UK support desk
  • Continual optimisation and review
  • Develop class leading ecommerce sites

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rod@rodbarlow.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 9 5 5 9 1 5 6 4 2 7 6 7 9 0

Contact

ROD BARLOW DIGITAL CONSULTANCY LTD Rod Barlow
Telephone: +447887555348
Email: rod@rodbarlow.com

About the service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts
  • End user training coordination
  • Other

Service scope

Service constraints
No service constraints

User support

Email or online ticketing support
Yes
Support response times
Response is dependant on criticality of the issue. Urgent - 4 Hours Important - 8 Hours Not Critical - 3 Days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
We provide support on a tiered basis and it is determined by the number of hours support required or utilised. These range from £75 per month for 1 hour per month to £600 per month for 8 hours per month.

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Lightspeed Commerce Inc

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £795.00 £795.00
Associate business architect £895.00 £895.00
Business architect £995.00 £995.00
Lead business architect £995.00 £995.00
Data architect
Role level UK Rate Offshore Rate
Data architect £895.00 £895.00
Senior data architect £895.00 £895.00
Chief data architect £995.00 £995.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £995.00 £995.00
Senior enterprise architect £995.00 £995.00
Lead enterprise architect £995.00 £995.00
Principal enterprise architect £995.00 £995.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £895.00 £895.00
Network architect £895.00 £895.00
Lead network architect £995.00 £995.00
Security architect
Role level UK Rate Offshore Rate
Security architect £895.00 £895.00
Lead security architect £895.00 £895.00
Principal security architect £995.00 £995.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £895.00 £895.00
Solution architect £895.00 £895.00
Senior solution architect £995.00 £995.00
Lead solution architect £995.00 £995.00
Principal solution architect £995.00 £995.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Associate analyst £795.00 £795.00
Data analyst £795.00 £795.00
Senior data analyst £795.00 £795.00
Principal data analyst £795.00 £795.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £795.00 £795.00
Junior business analyst £795.00 £795.00
Business analyst £795.00 £795.00
Senior business analyst £795.00 £795.00
Lead business analyst £795.00 £795.00
Head of business analysis £795.00 £795.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £795.00 £795.00
Delivery manager £795.00 £795.00
Senior delivery manager £795.00 £795.00
Head of (Agile) delivery management £795.00 £795.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £795.00 £795.00

Quality assurance testing (QAT) roles

Test manager
Role level UK Rate Offshore Rate
Test manager £795.00 £795.00
Head of test £795.00 £795.00

Software development roles

Software developer
Role level UK Rate Offshore Rate
Apprentice developer £795.00 £795.00
Junior developer £795.00 £795.00
Developer £795.00 £795.00
Senior developer £795.00 £795.00
Senior developer - management £795.00 £795.00
Lead developer £795.00 £795.00
Lead developer - management £795.00 £795.00
Principal developer £795.00 £795.00
Principal developer - management £795.00 £795.00

User-centred design roles

Content designer
Role level UK Rate Offshore Rate
Associate content designer £795.00 £795.00
Junior content designer £795.00 £795.00
Content designer £795.00 £795.00
Senior content designer £795.00 £795.00
Lead content designer £795.00 £795.00
Head of content design £795.00 £795.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £795.00 £795.00
Lead technical writer £795.00 £795.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rod@rodbarlow.com. Tell them what format you need. It will help if you say what assistive technology you use.