Landmark Information Group Ltd

Landmark Geospatial Data as a Service

Data services provide increased value with addressing, location or geospatial content. You can benefit from our on-line access, management and streaming of a wide range of mapping and geospatial data sets to support and meet these requirements - streamed from our high performance, “always on” cloud platform.

Features

• National mapping from Ordnance Survey and other providers
• Historic and current mapping and aerial photography - all scales/dates
• >350 national data sets sourced and maintained by our teams
• Addressing, property, planning, environmental, flood risk, land use data sets
• WMS/WFS feeds
• A seamless environment -let us manage and maintain your data
• Served by high performance secure cloud platform to agreed SLAs
• Seamless integration with your business systems
• Rapid onboarding
• Link with our Cloud Support/Geospatial services for total solution

Benefits

• Provides a complete location–based data solution for you
• Instant access to over 350 national geospatial data sets
• Streamed direct to your systems and people
• Combined with your data or let us manage your data
• Reduce your operational cost and risk
• Scalable and flexible – pay just for what you use
• Full customer support and helpdesk facilities
• Industry standard, open architecture dovetails with your technology
• Secure reliable service operated to ITIL and CESG standards
• Expertise in data licensing, IPR and terms of use

£500 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bids@Landmark.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

295714102245495

Contact

Anne Burniston
0330 036 6000
Bids@Landmark.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Web facing

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: According to Priority:; P1 - No Service 2 hour resolution; P2 - High Impact - 4 hour resolution; P3 - Low impact - 24 business hours resolution; P4 - No impact - 72 business hours fix This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: P1 - No Service - 2 hour resolution;; P2 - High Impact - 4 hour resolution; ; P3 - Low impact - 24 business hours resolution; ; P4 - No impact - 72 business hours fix; This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We engage directly with the user of the service to understand their needs through requirements management techniques. Scale of support can range from a full project to small configuration requests. We supply architects, developers, DBAs and engineers to cover all elements of Cloud software provisioning using Landmark and third party services. Training is supplied onsite, online and/or by user documentation according to customer preferences and our own recommendation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data can be downloaded by the user or Landmark can transfer via the Internet or on physical media
• End-of-contract process: Agree and execute exit plan as per customer specific requirements

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: User interface styling will differ according to the device(s) used
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: You can choose from a range of options, including:; WMS/WFS feeds via APIs or a choice of secure browser interfaces.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Various, in line with Zendesk controls.
• API: Yes
• What users can and can't do using the API: APIs are used for consuming or uploading data and consuming mapping related imagery. Users can specify the processes for uploading and downloading data (for example) through API configuration.; Changes are subject to joint Landmark/customer control
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Extensive customisation is available to customers. You can see more detail in our Service Description document.; Via requests to the service desk or delivery managers in relation to configurable items.

Scaling

• Independence of resources: Resource Pools, segregated networking, and/or separate hardware. Each service will have allocated CPU and memory as determined through performance testing

Analytics

• Service usage metrics: Yes
• Metrics types: Service Availability, ; Web performance, ; Transaction response time, ; Number of hits
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: By a combination of standard selection (geospatial and analytical) reporting outputs in a range of formats or on request for specific or items requiring special configuration
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: A full range of formats per our Service Description document
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • We accept standard open data formats
  • A full range of formats per our Service Description document

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: All internet facing connectivity is protected by multiple layers of accredited firewalls
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service availability standard is 99.5% . This is guaranteed by Service Level Agreements underpinned by a service credit regime, agreed at contract inception.
• Approach to resilience: Active-Active or Active-Passive capability via multiple geographically diverse data centres. All physical components within the data centre are deployed in at least an N+1 configuration and the same applies for virtual processes
• Outage reporting: PRTG monitors all components and reports outages or degradation to the support teams, via email, NOC and text alerts as required

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: All management and support interfaces can only be accessed by Landmark staff through a separate management cluster and authentication system
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 06/02/2020
• What the ISO/IEC 27001 doesn’t cover: All items related to the service are covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Personal, Physical, Information, communications, access control, Compliance and Business continuity

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All assets are tracked and monitored throughout their lifecycle for performance, reliability and effectiveness. All configuration and change is governed by our ISO27001:2013 information and security controls. The primary objective of the process is to ensure that the integrity of the live service assets isprotected whilst at the same time responding to changing business needs. Changes being delivered in a timely fashion to the appropriate levels of quality and risk.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All potential threats are identified under our ISO27001:2013 security controls. Emergency patches are applied within 24 hours; others within 5 days of approval. QualysGuard and Kenna provide the back-bone of our Vulnerablity Management design and associated processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All potential threats are identified under our ISO27001:2013 security controls and associated end-point monitoring. Emergency responses are applied within 24 hours. Conforms to GPG13, utilising ELK stack across infrastructure and application tiers together with AlienVault Ossim and internal processes and procedures
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents will progress through a life-cycle based on the standard ITIL model as follows:; 1. Notification, Categorisation and Prioritisation; 2. Investigation and Diagnosis; 3. Recovery and Resolution; 4. Closure; All reported incidents are managed by our support desk. Incident reports and their resolutions are disseminated internally and directly to our clients.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  In 2007 we became ISO 14001 certified. ISO14001 is the corner stone standard of the ISO 14000 series, the internationally accepted standard for environmental management.; ; Our business seeks to apply best practice in environmental management. Through our environmental programme, we integrate environmental considerations into development and implementation of corporate policy, business decision making, development and delivery of insurance/investment products and services, purchasing and supplier management. ; ; Landmark’s Initiatives So Far…;  Moving from paper to e-billing in Finance;  Moving from paper to electronic reports in Production;  Operating a Car Share scheme and travel plan for Employees;  Operating our Cycle to Work policy;  Using video conferencing facilities between offices rather than physically travelling; ; And More Recently;  The data centre has reduced by half;  Motion sensor lighting in Exeter & Reading;  More efficient heating and air conditioning units when compared to previous systems;  144 40kw SOLAR PANELs fitted to the roofs in Abbey Court, Exeter;  All the electricity we produce will be used in house;  Full payback in 6 years, but annual savings in and reduced electricity costs from year 1.; ; Some Statistics;  We offset 15.1 tonnes of carbon per month;  664,291 reports produced in 2012, 99.1% online;  19% fall in the number of employees travelling to work in a car alone;  7% increase in the number of employees car sharing;  13% reduction in office waste despite an increase in staffing levels;  E-billing for Promap reduced paper usage by c.17K sheets per month;  5% reduction in car travel across the organisation in the last 12 months
• Covid-19 recovery:

  Covid-19 recovery

  People – and communities – have suffered many and varied impacts from this prolonged crisis (Covid-19). ; Landmark supported the NHS with free environmental reports to support the design of the Nightingale hospitals and NHS Covid test sites across the country. We also supported the continuing functioning of the property conveyancing marketplace via our remote valuation and service capabilities while other providers were impacted by lockdown.; Similarly, Landmark has made extensive efforts to support and encourage all our staff, their families and associates throughout the crisis. Initially this meant ensuring everyone had the right facilities, equipment and guidance to work from home. This was particularly vital for those who were shielding, or who had contacts (e.g. family) who were also vulnerable.; Of equal importance, and a concern which grew throughout the crisis, was the need to maintain contacts and to ensure everyone still felt involved and informed. ; ; Just as we have outlined some of the measures for our staff, above, so we offer similar criteria for those organisations and businesses with whom we are in any way involved. ; Throughout Covid we have worked in a flexible and accommodating manner to support these organisations to deal with their challenges through Covid and as they move into new ways of working post-Covid. This may take the form of simple modifications to business practices (for example extending our video-conferencing and other forms of communication – already a key element in our sustainability policies) or it may require more deeply involved considerations, such as, for example, ensuring earlier payments to enable businesses to resume production (Landmark already has an effective “Prompt Payments Policy).
• Tackling economic inequality:

  Tackling economic inequality

  Landmark gives full and fair consideration to suitable applications from all persons for employment. We make it abundantly clear in all our recruitment processes, from initial advertising and agency referrals, to interview and initiation procedures, that people will be treated equally and afforded every opportunity to work with, and be part of, our teams, regardless of disability, ethnic background or any/all economic criteria.; Decisions on recruitment, promotion, salary increases, training and development etc. will be made on merit, irrespective of gender, sexual orientation, disability, race, age or any other unlawful factor. ; ; We offer a range of apprenticeships and other training schemes. These apply to all staff, including those recognised as “disabled”. We offer a wide range of training and support for the development of new skills, including those which lead to recognised qualifications. Mobility is seldom an obstacle, since most of Landmark’s contracts are desk based. Equally, we are able to offer, for example, adapted facilities for those with impaired vision, or those requiring audio assistance.; All staff receive regular guidance and support in developing and broadening their skills. This includes an annual review which examines, in some detail, issues such as job satisfaction and performance, as well as aspirations and opportunities for advancement.
• Equal opportunity:

  Equal opportunity

  We are committed to tackle inequality in employment, skills and pay through our diversity initiatives. For example, we have many STEM roles within Landmark that, traditionally, see a lower female representation. To increase representation Landmark’s Women in Tech group enables female colleagues to share ideas and experiences for improving female accessibility to STEM careers – be that gender neutral language in job adverts to skills-based interviewing with mixed panels. ; Increasing use of flexible working has supported colleagues with caring responsibilities to remain focused on their careers without impairing their ability care for loved ones. ; We remain proud of our age diversity with employees from 18-74 years old. Our apprenticeship programmes including customer service, sales, accounting, paralegal and a wide range of technology skills. These programmes have attracted younger colleagues at the start of their careers and encouraging female talent into under-represented areas.; ; Disabled people are offered the same opportunities as other staff. We go to great lengths to ensure that any individuals’ disability is in no way an obstacle to their progression or well being in the workplace. If existing employees become disabled they will continue to be employed, wherever reasonably practicable, in the same job or, if this is not practicable, every reasonable effort will be made to find suitable alternative employment and to provide appropriate training.
• Wellbeing:

  Wellbeing

  Many of the issues covered in this section are the subject of detailed internal Landmark Policies – for example, Equal Opportunities Policy and Anti-Slavery Policy, as well as a range of Training Policy documents. These can be made available on request, subject to the usual restrictions; ; Landmark is careful to:-; - Demonstrate actions to support the health and wellbeing, including physical and mental health, in the contract workforce; Influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health; - Demonstrate collaboration with users and communities in the codesign and delivery of the contract to support strong integrated communities; - Influence staff, suppliers, customers and communities through the delivery of the contract to support strong, integrated communities; ; This is something already long practiced by Landmark. We have been careful to enhance these practices throughout the Covid crisis and will continue to ensure adequate resources are available. For example, we operate a full 24/7 counselling availability for all staff. There are posters in strategic positions throughout our premises publicising this, as well as, of course, available on-line. Any member of staff experiencing any kind of personal problem – be it mental health, financial worries, work issues or anything else can contact the phone number or emails given. The service is anonymous and strictly private. Throughout the Covid crisis the regular news bulletins and “wellbeing” updates circulated via the Landmark Intranet carry reminders and contact details for this service, as well as relevant advice, support and guidance in general

Pricing

• Price: £500 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bids@Landmark.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.